ESO PC to Console copy. Major missing part, where is my free 30 days of ESO Plus?

Cudda · April 2015

NewBlacksmurf wrote: »

Either post the terms n conditions so that we can assist or please go away. Seriously

Also based on the above you do not have a basic understanding of game time or crowns and the prior sub model up to the conversion

Hey that's the point. You keep referring to this fake set of terms and conditions. I have in writing on their website that I will receive it.

The truth is, I am not here to argue with players that have no sense of the matter. You have no impact on whether or not I get what I am suppose to get.

The post is here for notification that Zenimax seems to have forgotten part of the special offer. Will they handle it on a base by base, or fix their current offer to include it automatically.

Ser Lobo · April 2015

I think that ZOS offering 30 days of ESO Plus with all transfers, specifically original transfer buyers (of which I'm not), would be a generous move on their part. Roughly translated, you'd get 10% exp boost and 1500c for buying in when there was no real assurance that you'd get anything at all.

BUT ... I don't feel they are legally required to do so. The wording of the original offer doesn't put a value on the game time or what is offered with that time. As such, in it's simplest and most direct form, ZOS is honoring their agreement. You DO get to play for 30 days. Everyone does. The free-to-play makes it a moot point directly.

Acrolas · April 2015

Alan already said it pretty well. You get unlimited access to the game now, rather than just 30 days of complimentary access.

Game time at present is not ESO plus. That is a premium, optional service.
Game time is being able to log into your account and access the game without restriction or financial obligation.

I'm all for enforcing contracts when they need to be enforced. This, however, is just an attempt at bullying customer service.

Cudda · April 2015

Acrolas wrote: »

Alan already said it pretty well. You get unlimited access to the game now, rather than just 30 days of complimentary access.

Game time at present is not ESO plus. That is a premium, optional service.
Game time is being able to log into your account and access the game without restriction or financial obligation.

I'm all for enforcing contracts when they need to be enforced. This, however, is just an attempt at bullying customer service.

No one is seeing the issue. The issue here was you were required to do this with a deadline. There was an incentive to do this. This is not "bullying customer Service". This is consumers being required to spend their money a year ahead, being told they would receive something to have INCENTIVE, and then having the incentive removed. What is replacing this incentive? Nothing? Then the whole forced deadline was moot and shouldn't have been a requirement.

They put an incentive on an offer. In some extreme cases, you could say they knew the incentive by the time it was to be delivered would not be an incentive at all. That is called deception.

I am not the one here painting them as crooks. I am saying there is a big part of the special offer missing.

It is not acceptable that the game no longer has a game subscription. There is still a gap in the incentive. That gap should be filled.

If the offer was " Buy ESO on PC now, Before console release and receive 30 days of gametime" I can completely agree that no extra items should be given. Because I clearly know there is no game time. However, the offer was Do this by June 30 2014 and receive 30 days of gametime. This required me to put money forth, on the terms that was given. The terms even still stand, on their website. They have not changed it. The only thing that has changed is the name of the subscription.

NewBlacksmurf · April 2015

Cudda wrote: »

NewBlacksmurf wrote: »

Not trying to be rude but have you read the terms and conditions ?
You continue to comment with your understanding but it may help to comment with the language in the terms and conditions. I'm not a lawyer but I can share that my job requires that I deal with many different state and territory rules, laws and regulations.

They've done nothing wrong here.

The issue here, is you are referencing terms and conditions that are regarding their game. The terms and conditions do not comply with their special offering. As I never had to agree to terms and conditions. I had to agree to them to play their game, but has nothing at all to do with the offer.

What happened when they had users that had paid for a 6 month game time subscription and ended the subscription model? They gave them ESO Plus for the time frame they had paid for. This is exactly the same thing. All they need to do is provide ESO plus in place of.

Cudda wrote: »

NewBlacksmurf wrote: »

Either post the terms n conditions so that we can assist or please go away. Seriously

Also based on the above you do not have a basic understanding of game time or crowns and the prior sub model up to the conversion

Hey that's the point. You keep referring to this fake set of terms and conditions. I have in writing on their website that I will receive it.

The truth is, I am not here to argue with players that have no sense of the matter. You have no impact on whether or not I get what I am suppose to get.

The post is here for notification that Zenimax seems to have forgotten part of the special offer. Will they handle it on a base by base, or fix their current offer to include it automatically.

The point is, the terms and agreements aren't fake. You need to read them before claiming harm, misconduct or any breach.

I'm trying to save you from writing something that may later impact your account.
When you read them, go ahead and post what you interpret guarantees you ESO plus for 30 days.

That we can talk and discuss but otherwise you're just trolling and being unreasonable as many suggestions in this thread have directed you to self discovery.

Cudda · April 2015

NewBlacksmurf wrote: »

The point is, the terms and agreements aren't fake. You need to read them before claiming harm, misconduct or any breach.

I'm trying to save you from writing something that may later impact your account.
When you read them, go ahead and post what you interpret guarantees you ESO plus for 30 days.

That we can talk and discuss but otherwise you're just trolling and being unreasonable as many suggestions in this thread have directed you to self discovery.

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Whether you decide to take advantage of this offer or not, we promise to do everything we can to get the game released on both consoles as quickly as we can. We will keep everyone updated with additional details regarding character transfers, specific offer dates, when you can expect console beta to start, and of course, when ESO on consoles will launch

That is the terms. In bold is the guarantee. In 2014, it was called Game time. In 2015 it was changed to ESO Plus. There is nothing "unreasonable" about the request. It is spelled out in the offer. Nothing is going to impact my account, so you have no need to have any concern on that.

There is no link to any exclusions. There are no *s or crosses to advise you need to read else where regarding the terms. So that right there are the terms of which was agreed on. You attempt to play the role of ignorance eluding to game time == ESO Plus. I don't fall for such acts.

Nyghthowler · April 2015

@ OP; you're getting it for $20.00 when every one else who buys it will most likely pay $60.00 + tax for the basic version. What makes you think you're entitled to a free month of plus membership?

Cudda wrote: »

Acrolas wrote: »

Alan already said it pretty well. You get unlimited access to the game now, rather than just 30 days of complimentary access.

Game time at present is not ESO plus. That is a premium, optional service.
Game time is being able to log into your account and access the game without restriction or financial obligation.

I'm all for enforcing contracts when they need to be enforced. This, however, is just an attempt at bullying customer service.

No one is seeing the issue. The issue here was you were required to do this with a deadline. There was an incentive to do this. This is not "bullying customer Service". This is consumers being required to spend their money a year ahead, being told they would receive something to have INCENTIVE, and then having the incentive removed. What is replacing this incentive? Nothing? Then the whole forced deadline was moot and shouldn't have been a requirement.

They put an incentive on an offer. In some extreme cases, you could say they knew the incentive by the time it was to be delivered would not be an incentive at all. That is called deception.

I am not the one here painting them as crooks. I am saying there is a big part of the special offer missing.

It is not acceptable that the game no longer has a game subscription. There is still a gap in the incentive. That gap should be filled.

If the offer was " Buy ESO on PC now, Before console release and receive 30 days of gametime" I can completely agree that no extra items should be given. Because I clearly know there is no game time. However, the offer was Do this by June 30 2014 and receive 30 days of gametime. This required me to put money forth, on the terms that was given. The terms even still stand, on their website. They have not changed it. The only thing that has changed is the name of the subscription.

The incentive in ordering it by a certain time period was receiving the game and account copy for $20, which you are receiving.

Cudda · April 2015

Nyghthowler wrote: »

@ OP; you're getting it for $20.00 when every one else who buys it will most likely pay $60.00 + tax for the basic version. What makes you think you're entitled to a free month of plus membership?

The incentive in ordering it by a certain time period was receiving the game and account copy for $20, which you are receiving.

no, this is what i was told I was getting for $20.

For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Why do I feel I am not receiving all the item for my $20? Because I am not. The incentive was Paying $80 (or 60) up front for the PC version. Then I would pay another $20 to get the console version and 30 Days of game time (Which is now called ESO Plus) I MUCH rather have waited and only paid $ 60-80 now, (which in all honesty, wait a week or 2 and you will be able to get it for $30) because I have gained nothing. That is the issue, I was told I would get "this" if I did "that". I did "that", but now i am not getting "this".

Had I waited, I would have benefited. However I was told I would benefit if I did the previous offer. However I am no longer benefiting due to them pulling back on their original offer.

Nyghthowler · April 2015

Cudda wrote: »

Nyghthowler wrote: »

@ OP; you're getting it for $20.00 when every one else who buys it will most likely pay $60.00 + tax for the basic version. What makes you think you're entitled to a free month of plus membership?

The incentive in ordering it by a certain time period was receiving the game and account copy for $20, which you are receiving.

no, this is what i was told I was getting for $20.

For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Why do I feel I am not receiving all the item for my $20? Because I am not. The incentive was Paying $80 (or 60) up front for the PC version. Then I would pay another $20 to get the console version and 30 Days of game time (Which is now called ESO Plus) I MUCH rather have waited and only paid $ 60-80 now, (which in all honesty, wait a week or 2 and you will be able to get it for $30) because I have gained nothing. That is the issue, I was told I would get "this" if I did "that". I did "that", but now i am not getting "this".

Had I waited, I would have benefited. However I was told I would benefit if I did the previous offer. However I am no longer benefiting due to them pulling back on their original offer.

I think you're being intentionally obtuse. Instead of receiving 30 days play time you are receiving unlimited play time.
The Plus Membership grants +10 xp and 1500 crowns. Those weren't available when the original offer was made, so I fail to see how they should be given to you now...

Ser Lobo · April 2015

Nyghthowler wrote: »

Cudda wrote: »

Nyghthowler wrote: »

@ OP; you're getting it for $20.00 when every one else who buys it will most likely pay $60.00 + tax for the basic version. What makes you think you're entitled to a free month of plus membership?

The incentive in ordering it by a certain time period was receiving the game and account copy for $20, which you are receiving.

no, this is what i was told I was getting for $20.

For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Why do I feel I am not receiving all the item for my $20? Because I am not. The incentive was Paying $80 (or 60) up front for the PC version. Then I would pay another $20 to get the console version and 30 Days of game time (Which is now called ESO Plus) I MUCH rather have waited and only paid $ 60-80 now, (which in all honesty, wait a week or 2 and you will be able to get it for $30) because I have gained nothing. That is the issue, I was told I would get "this" if I did "that". I did "that", but now i am not getting "this".

Had I waited, I would have benefited. However I was told I would benefit if I did the previous offer. However I am no longer benefiting due to them pulling back on their original offer.

I think you're being intentionally obtuse. Instead of receiving 30 days play time you are receiving unlimited play time.
The Plus Membership grants +10 xp and 1500 crowns. Those weren't available when the original offer was made, so I fail to see how they should be given to you now...

I agree. It's rather black and white in the statement assigned and quoted. I also feel that the poster is being intentionally dense about the matter, somehow reasoning that 'game time' must translate directly into something more than the literal interpretation of 'game time'.

The fact that there was a deadline to buy in plays no importance to the practical matter of what was sold and vendored.

Only case I can see the op asking for, is their *value* of the previously stated game time ($15.00) and the upgrade of that modern value today (ESO Plus membership). But what it'll come down to, legally, is not the value promised ... as ZOS never promised the player $15.00. They promised game time, as an item. And the purchaser will get game time, equal or superior to what was originally agreed on.

In the end, a lost case to try and argue legally. Of course we all know that 'good business', 'ethics', and what's 'legal' are often very, very different things.

NewBlacksmurf · April 2015

Cudda wrote: »

NewBlacksmurf wrote: »

The point is, the terms and agreements aren't fake. You need to read them before claiming harm, misconduct or any breach.

I'm trying to save you from writing something that may later impact your account.
When you read them, go ahead and post what you interpret guarantees you ESO plus for 30 days.

That we can talk and discuss but otherwise you're just trolling and being unreasonable as many suggestions in this thread have directed you to self discovery.

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Whether you decide to take advantage of this offer or not, we promise to do everything we can to get the game released on both consoles as quickly as we can. We will keep everyone updated with additional details regarding character transfers, specific offer dates, when you can expect console beta to start, and of course, when ESO on consoles will launch

That is the terms. In bold is the guarantee. In 2014, it was called Game time. In 2015 it was changed to ESO Plus. There is nothing "unreasonable" about the request. It is spelled out in the offer. Nothing is going to impact my account, so you have no need to have any concern on that.

There is no link to any exclusions. There are no *s or crosses to advise you need to read else where regarding the terms. So that right there are the terms of which was agreed on. You attempt to play the role of ignorance eluding to game time == ESO Plus. I don't fall for such acts.

You're not reading the literature.

Lets start at the bottom of this webpage under the support link and/or by going into the support link too search specifics

1.click this and read it in the language that best fits:
-http://www.zenimax.com/legal_terms

You really need to take time to read all of this stuff AND then if you are unclear, post what is unclear.

2. next read this: https://account.elderscrollsonline.com/eula

"something from this article"
The ZeniMax Terms of Service include terms and conditions applicable to Virtual Currency (as such term is defined in the ZeniMax Terms of Service), including terms that grant to you a non-exclusive, limited license for Virtual Currency. Such terms and conditions apply to the Virtual Currency (if any) licensed to you for use with the Game that is the subject of this Agreement. The Crowns associated with this Game are “Virtual Currency” and are subject to such terms and conditions.

3. go here and read - https://account.elderscrollsonline.com/terms-of-service

"Virtual Currency

The Services may make use of one or more virtual currencies, either within a single Service, such as a Game, or for use across multiple Services (“Virtual Currency”). The following terms govern the use of Virtual Currency in connection with the ZeniMax Services. Additional Virtual Currency-related terms may be contained in the EULA for a particular Game and, where there is a conflict between such terms and this Section 2(D), the Virtual Currency-related terms in the EULA shall govern.

Virtual Currency may be obtained in one or more ways depending on the type of Virtual Currency and the Service or Services associated with that Virtual Currency, including without limitation Virtual Currency that may be obtained through purchase with real currency, in-Game actions or achievements, as a part of membership benefits, or otherwise. ZeniMax may, from time to time and in its sole discretion, grant Virtual Currency to Users of one or more Services as a gesture of goodwill or in connection with promotions, memberships, competitions, or sweepstakes organized by ZeniMax. All Virtual Currency that is purchased with real currency, either alone or together with other Services or access to Services (including without limitation payment for memberships), shall be referred to as “Purchased Virtual Currency*.” All Virtual Currency that is not Purchased Virtual Currency shall be referred to as “Complimentary Virtual Currency*.”

"Virtual Currency is not transferable to, or redeemable for, any sum of real currency or monetary value from ZeniMax or any other person at any time"

"Some Services require payment of a fee. You must have an Account and pay the applicable fees to participate in those Services. For information about subscription fees, membership fees and other fees for particular Services, visit Your particular Service’s product page or Customer Services at support.bethsoft.com."

"FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW AND SUBJECT TO THE STATUTORY OBLIGATIONS (AS DEFINED IN SECTION 1), ARE NOT REFUNDABLE IN WHOLE OR IN PART.

ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription or membership fee for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes. Your continued use of the Service thirty (30) days or more after ZeniMax provides such notice of the changes means that You accept such changes. If any change is unacceptable to You, You may cancel Your subscription or membership at any time with such termination being effective at the end of the then-current subscription or membership period for which You previously paid, but ZeniMax will not refund any fees or prorate fees for any subscription or membership except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1). "

Specifically your BIG Issue:
Game Time:
https://help.elderscrollsonline.com/app/answers/detail/a_id/26555/kw/game time
I bought the game but I didn’t redeem my game code. Will I need to buy a new one for Tamriel Unlimited?
Updated 03/17/2015 11:22 AM Published 01/22/2015 07:29 PM

No, all game codes, used or unused, give players access to The Elder Scrolls Online: Tamriel Unlimited. This is also true for ESO game time cards. Please note that codes already redeemed on other accounts cannot be activated again on a new account.

Game time cards applied to an account after the subscription requirement ends will apply to ESO Plus. More information about ESO Plus can be found here: https://help.elderscrollsonline.com/app/answers/detail/a_id/26343.

Lets go read more information:
ESO Plus is an optional premium membership offered to players upon the launch of The Elder Scrolls Online: Tamriel Unlimited. ESO Plus memberships are offered in 30-, 90-, and 180-day durations. Published 01/20/2015 08:45 PM

Has it been 30 days? Yes...why did you write that?
]ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription or membership fee for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes.

So what do I get for purchasing the game if I buy the console $20 version?
https://help.elderscrollsonline.com/app/answers/detail/a_id/28096/kw/transfer
Eligible players who purchased The Elder Scrolls Online: Tamriel Unlimited for Console with account copy from The Elder Scrolls Online PC/Mac Store will receive a full digital copy of the game for their console of choice.

After purchasing the console transfer, players will receive a digital key and instructions via e-mail before the launch of the console version of the game.

So what about the 30 days?

Does The Elder Scrolls Online: Tamriel Unlimited come with 30 days of ESO Plus membership free with purchase?
https://help.elderscrollsonline.com/app/answers/detail/a_id/26351/kw/30 days free
Updated 03/22/2015 05:52 PM Published 01/20/2015 09:15 PM

No. However, new game accounts will receive 500 complimentary crowns to spend in the Crown Store.

Why didn’t I get 30 free days of ESO Plus membership for buying the game?
https://help.elderscrollsonline.com/app/answers/detail/a_id/27847/kw/complimentary

Updated 03/22/2015 05:51 PM Published 03/17/2015 02:23 PM
New players no longer receive 30 days of complimentary game time when they first log in because a subscription is no longer required to play The Elder Scrolls Online: Tamriel Unlimited. However, new players will receive 500 complimentary crowns to spend in the Crown Store as well as unlimited access to the original game and all six major updates since launch, including the new Justice and Champion systems.

Please go read and make sure you understand what you're agreeing to before buying anything. Also make sure you're of legal age which is why I keep suggesting that you go read it all.

**The answer was intentionally placed at the bottom as I fear you would not have read the other MORE IMPORTANT information above.

nerevarine1138 · April 2015

Cudda wrote: »

Nyghthowler wrote: »

@ OP; you're getting it for $20.00 when every one else who buys it will most likely pay $60.00 + tax for the basic version. What makes you think you're entitled to a free month of plus membership?

The incentive in ordering it by a certain time period was receiving the game and account copy for $20, which you are receiving.

no, this is what i was told I was getting for $20.

For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Why do I feel I am not receiving all the item for my $20? Because I am not. The incentive was Paying $80 (or 60) up front for the PC version. Then I would pay another $20 to get the console version and 30 Days of game time (Which is now called ESO Plus) I MUCH rather have waited and only paid $ 60-80 now, (which in all honesty, wait a week or 2 and you will be able to get it for $30) because I have gained nothing. That is the issue, I was told I would get "this" if I did "that". I did "that", but now i am not getting "this".

Had I waited, I would have benefited. However I was told I would benefit if I did the previous offer. However I am no longer benefiting due to them pulling back on their original offer.

Are you not getting 30 days of game time?

Oh, you are? Then there's no problem.

Cudda · April 2015

NewBlacksmurf wrote: »

Cudda wrote: »

NewBlacksmurf wrote: »

The point is, the terms and agreements aren't fake. You need to read them before claiming harm, misconduct or any breach.

I'm trying to save you from writing something that may later impact your account.
When you read them, go ahead and post what you interpret guarantees you ESO plus for 30 days.

That we can talk and discuss but otherwise you're just trolling and being unreasonable as many suggestions in this thread have directed you to self discovery.

Via a special offer, anyone who purchases and activates the PC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have the opportunity to transfer their character(s) to either console version when they are released. The offer will allow you to begin playing immediately on the PC/Mac, and then add the PS4 or Xbox One version and transfer the character(s) you have created and developed. And, you don’t have to pay full price for the game twice. For $20, eligible PC and Mac players will have the option to add a full, digital version of ESO on either the PS4 or the Xbox One with your character transfer(s), and another 30 days of included game time.

Whether you decide to take advantage of this offer or not, we promise to do everything we can to get the game released on both consoles as quickly as we can. We will keep everyone updated with additional details regarding character transfers, specific offer dates, when you can expect console beta to start, and of course, when ESO on consoles will launch

That is the terms. In bold is the guarantee. In 2014, it was called Game time. In 2015 it was changed to ESO Plus. There is nothing "unreasonable" about the request. It is spelled out in the offer. Nothing is going to impact my account, so you have no need to have any concern on that.

There is no link to any exclusions. There are no *s or crosses to advise you need to read else where regarding the terms. So that right there are the terms of which was agreed on. You attempt to play the role of ignorance eluding to game time == ESO Plus. I don't fall for such acts.

You're not reading the literature.

Lets start at the bottom of this webpage under the support link and/or by going into the support link too search specifics

1.click this and read it in the language that best fits:
-http://www.zenimax.com/legal_terms

You really need to take time to read all of this stuff AND then if you are unclear, post what is unclear.

2. next read this: https://account.elderscrollsonline.com/eula

"something from this article"
The ZeniMax Terms of Service include terms and conditions applicable to Virtual Currency (as such term is defined in the ZeniMax Terms of Service), including terms that grant to you a non-exclusive, limited license for Virtual Currency. Such terms and conditions apply to the Virtual Currency (if any) licensed to you for use with the Game that is the subject of this Agreement. The Crowns associated with this Game are “Virtual Currency” and are subject to such terms and conditions.

3. go here and read - https://account.elderscrollsonline.com/terms-of-service

"Virtual Currency

The Services may make use of one or more virtual currencies, either within a single Service, such as a Game, or for use across multiple Services (“Virtual Currency”). The following terms govern the use of Virtual Currency in connection with the ZeniMax Services. Additional Virtual Currency-related terms may be contained in the EULA for a particular Game and, where there is a conflict between such terms and this Section 2(D), the Virtual Currency-related terms in the EULA shall govern.

Virtual Currency may be obtained in one or more ways depending on the type of Virtual Currency and the Service or Services associated with that Virtual Currency, including without limitation Virtual Currency that may be obtained through purchase with real currency, in-Game actions or achievements, as a part of membership benefits, or otherwise. ZeniMax may, from time to time and in its sole discretion, grant Virtual Currency to Users of one or more Services as a gesture of goodwill or in connection with promotions, memberships, competitions, or sweepstakes organized by ZeniMax. All Virtual Currency that is purchased with real currency, either alone or together with other Services or access to Services (including without limitation payment for memberships), shall be referred to as “Purchased Virtual Currency*.” All Virtual Currency that is not Purchased Virtual Currency shall be referred to as “Complimentary Virtual Currency*.”

"Virtual Currency is not transferable to, or redeemable for, any sum of real currency or monetary value from ZeniMax or any other person at any time"

"Some Services require payment of a fee. You must have an Account and pay the applicable fees to participate in those Services. For information about subscription fees, membership fees and other fees for particular Services, visit Your particular Service’s product page or Customer Services at support.bethsoft.com."

"FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW AND SUBJECT TO THE STATUTORY OBLIGATIONS (AS DEFINED IN SECTION 1), ARE NOT REFUNDABLE IN WHOLE OR IN PART.

ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription or membership fee for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes. Your continued use of the Service thirty (30) days or more after ZeniMax provides such notice of the changes means that You accept such changes. If any change is unacceptable to You, You may cancel Your subscription or membership at any time with such termination being effective at the end of the then-current subscription or membership period for which You previously paid, but ZeniMax will not refund any fees or prorate fees for any subscription or membership except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1). "

Specifically your BIG Issue:
Game Time:
https://help.elderscrollsonline.com/app/answers/detail/a_id/26555/kw/game time
I bought the game but I didn’t redeem my game code. Will I need to buy a new one for Tamriel Unlimited?
Updated 03/17/2015 11:22 AM Published 01/22/2015 07:29 PM

No, all game codes, used or unused, give players access to The Elder Scrolls Online: Tamriel Unlimited. This is also true for ESO game time cards. Please note that codes already redeemed on other accounts cannot be activated again on a new account.

Game time cards applied to an account after the subscription requirement ends will apply to ESO Plus. More information about ESO Plus can be found here: https://help.elderscrollsonline.com/app/answers/detail/a_id/26343.

Lets go read more information:
ESO Plus is an optional premium membership offered to players upon the launch of The Elder Scrolls Online: Tamriel Unlimited. ESO Plus memberships are offered in 30-, 90-, and 180-day durations. Published 01/20/2015 08:45 PM

Has it been 30 days? Yes...why did you write that?
]ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription or membership fee for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes.

So what do I get for purchasing the game if I buy the console $20 version?
https://help.elderscrollsonline.com/app/answers/detail/a_id/28096/kw/transfer
Eligible players who purchased The Elder Scrolls Online: Tamriel Unlimited for Console with account copy from The Elder Scrolls Online PC/Mac Store will receive a full digital copy of the game for their console of choice.

After purchasing the console transfer, players will receive a digital key and instructions via e-mail before the launch of the console version of the game.

So what about the 30 days?

Does The Elder Scrolls Online: Tamriel Unlimited come with 30 days of ESO Plus membership free with purchase?
https://help.elderscrollsonline.com/app/answers/detail/a_id/26351/kw/30 days free
Updated 03/22/2015 05:52 PM Published 01/20/2015 09:15 PM

No. However, new game accounts will receive 500 complimentary crowns to spend in the Crown Store.

Why didn’t I get 30 free days of ESO Plus membership for buying the game?
https://help.elderscrollsonline.com/app/answers/detail/a_id/27847/kw/complimentary

Updated 03/22/2015 05:51 PM Published 03/17/2015 02:23 PM
New players no longer receive 30 days of complimentary game time when they first log in because a subscription is no longer required to play The Elder Scrolls Online: Tamriel Unlimited. However, new players will receive 500 complimentary crowns to spend in the Crown Store as well as unlimited access to the original game and all six major updates since launch, including the new Justice and Champion systems.

Please go read and make sure you understand what you're agreeing to before buying anything. Also make sure you're of legal age which is why I keep suggesting that you go read it all.

**The answer was intentionally placed at the bottom as I fear you would not have read the other MORE IMPORTANT information above.

So it appears everyone's concern is the crowns. Because that is what keeps getting thrown around. I will continue my conversation with ESO management, and will expect to receive what was promised. If everyone else is fine with 500 crowns, so be it.

I am however not fine with that. I feel ESO needs to make it public on what replaced the 30 day game time, and spell it out. I have 5 other friends that I am having do the exact same process I am doing, as we believe in the same concept.

Again, this post was never to argue with a player base that has nothing to do with the issue. It was to bring up a missing part of the original deal. Once I have completed my case with Zenimax, I will inform the necessary steps to receive what was originally offered to those that are interested.

Majority will deal with being handed 500 crowns, or feel their deal was fulfilled, and that is fine.

NewBlacksmurf · April 2015

I just reported and asked that this thread be closed...all the legal info and the exact answers to all of your questions was posted by myself as well as others.

ZOS_AmeliaR · April 2015

Alright everyone, this thread has devolved into bickering. Given @ZOS_AlanG's response provided earlier in the thread, and that the discussion has become unconstructive, we're going to close this thread. Thanks for understanding.