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Can't launch game
neoow
Soul Shriven
So I decided I'd give ESO another try as I haven't played it in a while.
Turns out, ESO had other ideas. After numerous attempts at trying to get the game to update (unknown file errors galore during download/installation) plus a complete reinstall of the game, I can't get it to load. I get a black screen with the following crash message and then it dumps me back to the desktop:
====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.2.0.5.1147797
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-04-14T13:14:38.702Z
client.timestamp = 2015-04-14T13:14:42.779Z -frme 0-
computer.name = PCNAME
computer.user = USERNAME
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
exe.buildnum = 1147797
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 9.18.13.5012
gfx.deviceid = 1728.344078402.163
gfx.driver = NVIDIA GeForce GTX 480
gfx.vendorid = 4318
mem.physical = 8183
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 2
version.patch = 0
version.subpatch = 5
I've been trying for three days to get this working. Might have to try and get a refund on my three month sub seeing as I can't actually get into the game.
Anyone got any ideas please? Customer support gave me generic response number 32- add an exception to the anti-virus and check these ports are open in the firewall. Did that- no dice. Now waiting for generic response 57 so thought I'd see if anyone else had any suggestions on what to try next.
Thanks in advance!
Turns out, ESO had other ideas. After numerous attempts at trying to get the game to update (unknown file errors galore during download/installation) plus a complete reinstall of the game, I can't get it to load. I get a black screen with the following crash message and then it dumps me back to the desktop:
====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.2.0.5.1147797
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-04-14T13:14:38.702Z
client.timestamp = 2015-04-14T13:14:42.779Z -frme 0-
computer.name = PCNAME
computer.user = USERNAME
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
exe.buildnum = 1147797
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 9.18.13.5012
gfx.deviceid = 1728.344078402.163
gfx.driver = NVIDIA GeForce GTX 480
gfx.vendorid = 4318
mem.physical = 8183
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 2
version.patch = 0
version.subpatch = 5
I've been trying for three days to get this working. Might have to try and get a refund on my three month sub seeing as I can't actually get into the game.
Anyone got any ideas please? Customer support gave me generic response number 32- add an exception to the anti-virus and check these ports are open in the firewall. Did that- no dice. Now waiting for generic response 57 so thought I'd see if anyone else had any suggestions on what to try next.
Thanks in advance!
0
-
Tashira✭✭✭Did you run repair?
When it is launching try to put it windowed mode by holding the alt key and hitting enter
Also go into the usersettings.txt file and change D3D11 to D3D90 -
neoowSoul ShrivenDid you run repair?
When it is launching try to put it windowed mode by holding the alt key and hitting enter
Also go into the usersettings.txt file and change D3D11 to D3D9
Yes I had to run repair several times during patching/downloading/installing because I was constantly getting 'unkown file error' errors.
I can't launch it in windowed mode- it crashes too quickly for alt + enter to have any effect.
I have changed the entry in usersettings.txt file from D3D11 to D3D9 but this had no effect. Still crashing!
0 -
Tashira✭✭✭Are you running the launcher as administrator?
If you are not running an SSD drive you might want to defrag.. just a thought
Sounds like it may not have installed incorrectly - is your java and .net updated?
Might try repairing the .net isntallation as well0 -
neoowSoul ShrivenAre you running the launcher as administrator?
If you are not running an SSD drive you might want to defrag.. just a thought
Sounds like it may not have installed incorrectly - is your java and .net updated?
Might try repairing the .net isntallation as well
I'm logged in as an admin when I run the launcher, I haven't tried right clicking the launcher icon and running as admin though. I'll give that a go.
Java and .net are both up to date. I'll try repairing the .net installation. This is the only game/program I have problems with though.0 -
neoowSoul ShrivenOk. So after lots of frigging about with it, trying this thing and that... I finally got it work!
In the end the only thing that worked was uninstalling (again), deleting folders from documents and C:\program files (again) then downloading and reinstalling to a different drive (a different location on the C: drive might have worked as well but I had way more space available on the 2nd drive anyway).
It now runs fine!
Thank you both for all your help and suggestions!0 -
Tashira✭✭✭Sounds like it may have been installed on a bad space on the HDD. had that happen to me and the game , WOW, would core dump on me. Once i reinstalled to a different drive it worked fine. That was when I played WOW about three years ago
Edited by Tashira on April 16, 2015 10:39PM0
