The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Lifting the Veil quest bug. Can't proceed. Any suggestions?
I was working on the Lifting the Veil quest in Skywatch (AD). Raz gave me an earring that automatically disguises you. NOTE: this is not the standard type of disguise that you equip in your inventory slot. This is a quest item that automatically changes your appearance when you are in Skywatch and goes away if you leave the city. I logged back in today to continue the quest but the disguise no longer functions. I still have the quest item but it does not work any more. I tried talking to Raz again but he has nothing to say. The NPC that I need to speak to for the next step (turning in the sword) wont talk to me because I do not have the disguise.
Any suggestions or workarounds on how I can progress this?