Hey there, i'm having constant issues with lag. I have an active ticket and am attempting to resolve it with the support staff, however none of their suggestions have bore any fruit yet. While I wait for their next suggestion, i thought i would throw this out here in hopes of a solution

I believe the issue has roots in being unable to ping or reach one of their servers. Running a trace route to this IP results in being told it's unreachable - see

1 * * <1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 11 ms 19 ms rd3bb-tge0-4-0-5-1.vc.shawcable.net [64.59.147.185]
4 19 ms 13 ms 12 ms 66.163.74.113
5 23 ms 23 ms 21 ms 66.163.73.77
6 42 ms 40 ms 39 ms rc3sc-be10.wp.shawcable.net [66.163.78.2]
7 57 ms 60 ms 55 ms 66.163.75.117
8 55 ms 54 ms 56 ms eqix.chcg.twtelecom.NET [206.223.119.36]
9 76 ms 77 ms 75 ms 64.129.234.190
10 66.195.111.98 reports: Destination net unreachable.

Any insight on this?