danno816_ESO wrote: »

About once per day on average.

Some days 3-4 times, some days not at all. A nice bell curve, if you will.

Ever since the release of update 6 im crashing every 10-15 minutes and its maddening... I have tried lists and lists of fixes provided by ZOS, and the fixes all seem to be on my end, whether they try and tell me its my router, or something to do with a Microsoft services issue. I KNOW that I am not the only one having these issues, yet ZOS claims its a player side issue. I say its poor programming... Either way, I would like to be able to enjoy the game I bought and subscribed to for over a year now.

No crash since a long time actually..
Except some gpu driver crashes in combination with shadow Play or something, lol.

2-3 times per night depending on how many skirmishes i get in with all the spells etc.

A couple of times every day for the past 12 months, when fighting other players, or when riding to a keep. Crash crash crash crash crash crash.

Here are other things ive done but HAVE NOT HELPED!


Black screen
If you observe a black screen after pressing Play, please refer to the potential fixes detailed below:

#1. Admin mode
Right click the ESO launcher icon
Click Run as Administrator

#2. Make sure your drivers are up-to-date
Look at your DxDiag, are your drivers from 2012 or before? Yes? Then they need to be updated.

To do so:
• Nvidia Video Cards: http://www.nvidia.com click "Drivers" and choose Option 2: Automatically find drivers for my NVIDIA products.
• AMD Video Cards: http://www.amd.com click "Drivers & Support" and click the "Find your driver" button.
• Other Video Cards: You should contact the computers manufacturer for driver updates.
If after updating your drivers they still appear to be from before 2013, it is possible that the manufacturer stopped producing updates for this model of card

#4. Make sure that the latest version of DirectX is installed on your system
You'll find more information here: http://windows.microsoft.com/en-ie/windows/which-version-directx#which-version-directx

#5. Adjust your video card to run the game at High Performance.

Nvidia Video Card.
Open the Nvidia control panel. This can be done usually by clicking the appropriate icon in the bottom right of the computer on the Task Bar. You can also right-click directly on your desktop and you should see Nvidia Control Panel in the list.
Under 3D settings, select the Manage 3D Settings. The Manage 3D Settings window displays on the right.
Click the Program Settings tab at the top in the Window on the right.
Your first step is to select a program to customize. Click the drop down and select eso.exe.
Your second step shows a list of settings for the program. We need to look for the Feature Power Management Mode and change the option on the right to Prefer maximum performance.
At the bottom select Apply and close out of the Nvidia Control Panel.
Now try running the game as administrator

ATI Video Card.
Open the Catalyst Control Center. This can usually be done by clicking the appropriate icon in the bottom right of the computer on the Task Bar. You can also right-click directly on your desktop and you should see Catalyst Control Center in the list.
The Catalyst Control Center will open. In the top right corner is a button that says Preferences. Make sure that Standard View is selected.
Next, select Gaming, then under Gaming Performance, select Standard 3D settings.
Move the slider to Optimal Performance.
Click Apply and close the Catalyst Control Panel.
Now try running the game as administrator.

#6. Adjusting the Screen Resolution in the UserSettings File.
The default location of this file is \Users\*USERNAME*\My Documents\Elder Scrolls Online\live\UserSettings.

If your native screen resolution is 1080x1920 you need to modify this file as follow:

From
SET FullscreenHeight "0"
SET FullscreenWidth "0"
to
SET FullscreenHeight "1080"
SET FullscreenWidth "1920"

#7. Try to delete the ShaderCache.cooked file
The default location for the file is C:\Users\*USERNAME*\My Documents\Elder Scrolls Online\live.

After that file is deleted, run the game as administrator, and it will recompile that file.

If the file is missing or empty, it is likely that something is preventing the system from creating that file correctly (which is an issue we are currently investigating).

Game crashes during cinematic
Locate the The Elder Scrolls Online game file. This file can normally be found in:

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

or

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\game\client
1.Once that file is located, right-click the file and select Properties at the bottom of the list.
2.Once the Properties window is open, select the Compatibility tab.
3.Select the option to “Run this program in compatibility mode” and from the drop-down menu select “Windows XP SP3” (it may say Service Pack 3).
4.Select the option “Always run this program as an Administrator”
5.For ease of use, right-click the eso.exe file and select “Send To…”
6.From the subsequent slide-out menu, select “Desktop (Create Shortcut)”.

This will allow a very easy, quick way of opening a game running in compatibility mode.


Possible resolution to crashes / lockups / not loading after clicking Play on some laptops:

Some laptops include Nvidia Optimus Technology, which is basically a GPU switch that starts with an Intel HD4000 and will then switch to another integrated GPU for higher end performance. We are investigating as to whether The Elder Scrolls Online makes the transition or not, and believe that changing Nvidia’s settings may alleviate the issue.

How to select the preferred graphics processor:

For the first method, you can right click on the desktop icon for The Elder Scrolls Online and hover over the option "Run with graphics processor." A window will pop up to the right of your cursor. Select the option "High-Performance NVIDIA processor." This option may not be available, as it has to be enabled in the Nvidia Control Panel.
1.The second method sets up a High Performance profile for The Elder Scrolls Online. This method also works for setting up High Performance profiles on machines with older Nvidia Cards with a minor change; instead of selecting the processor, you select the performance option of High Performance.
2.Open the NVIDIA Control Panel
3.Select "Manage 3D Settings"
4.Select "Program Settings" tab
5.The first heading is “1. Select a program to Customize:”
6.a. Click the Add button to the right.
7.b. Browse to and select the application executable you wish to create a profile for. (It will be “ESO.exe,” located in the directory in which you installed the game.)
8.The second option is "2. Select the preferred graphics processor for this program:"
9.a. Click the drop down and select High-performance NVIDIA processor.

Both of these methods are based on current information posted on Nvidia's support website, and the instructions may be different based on your installed version of the Nvidia Control Panel. We do not guarantee this will fix the graphical errors that are occurring, but believe that it may help.

In Cyrodiil I usually crash once per evening. For some reason always someone out of my group crashes in vet Spindleclutch, Ive had it twice in a single dungeon run. If you crash a lot try to disable all your addons and add them one at a time to see which are causing the crashes. Some guild mates said it solved most of their crashes.

I have uninstalled ALL add-ons, reduced video settings to the lowest possible settings, turned off all MS Services, updated ALL drivers and DX Drivers, Optimized the game through NVIDIA experience, Un Optimized it, Deleted the User File, copied and pasted the user file contents from PC Support Thread, Called support (on hold for 3 hours and gave up) Submitted numerous e-mails, configured settings, altered files, and *** out purple freaking goo to try and get this POS to work!!!

I even rolled my computer back 6 months and lost all kinds of data because of this, and still NO HELP!!!!!

im on mac client. not nearly as much as 1.2 - 1.4. at that point it was 3-5 times per day. lately once every few days.

Crashes maybe once a night. Unfortunately the newest issue is that I cant use any of my abilities and I have to relog or force crash. This happens at least 3-4 times a night. The more I play the more frequently it happens.

Has anyone found any kind of solution outside of what ZOS recommends?

I have literally tried everything and the issues seem to be getting worse. My guild thinks I have angered some Devs to the point that they sit in a basement somewhere waiting for me to try and log on so they can crash me before I make it out of the character select screen...

Was looking for almost never. It is true that my guildies range from some, to little to always. We have ironed it down to what your computers power is like gives it the ability to push through a crash. On my machine, I have actually had times when my game goes solid white screen (lagsploit is happening) yet I dont crash. If I step away (backpedal from the fight) It will slowly fade back in.

Since 2.03 though I have had the odd crash out and bug submit from interactions both in Cyrodil and PvE. That might be I need to do a file repair though, or an addon.

I have been at this for a solid 9 days trying to find a solution, and today I FINALLY made some progress! These are the results of my digging;

1. Nvidia Video Cards need to have the Power settings adjusted to the maximum levels (specifically for ESO), to avoid Display Driver issues.

ALSO -> If your native screen resolution is 1080x1920 you need to modify your UserSettings.txt file as follows;
From
SET FullscreenHeight "0"
SET FullscreenWidth "0"
to
SET FullscreenHeight "1080"
SET FullscreenWidth "1920"

2. If you are using a Modem running into a Router, you need to bypass the Router and complete a DNS flush on the modem to avoid any packet loss.
To do this ZOS has posted instructions at this link: https://help.elderscrollsonline.com/app/answers/detail/a_id/9179/track/AvP5QwrdDv8S~VIdGtMe~yILdsUqUC75Mv9Z~zj~PP_Q

3. Lastly, if you are using the 'Minion' AddOn Manager, or the 'OverWolf' program from TeamSpeak3, both may have invasive services running in the background, sending information packets alongside those sent and received from ESO. To see if either of these programs have hijacked your "ISP Highway" follow these steps;

• 1. Click Start and type msconfig in the search box.
• 2. Right click on the msconfig.exe program and choose Run as administrator.
• 3. Click on the Services tab and check the Hide all Microsoft services box.
• 4. Once you have the hidden the crucial Microsoft Services you will be able to scroll through the list of programs.
• 5. If you find ANY mention of 'OverWolf' or 'Minion' on that list, check them and click Disable.
• 6. Once you have disabled either of the programs, if they are present at all, click Apply and Restart your Computer.
• 7. As soon as you are able to, be sure to uninstall either or both of these programs, apparently they are NOT compatible with ESO.

I hope this helps anyone else that is suffering through the same issues that I was. So far I have been in-game for nearly 2 hours without a single crash.

I would like to personally thank @ZOS Support Team for putting up with my constant e-mails, (not the friendliest ive sent), and doing everything that they could to help, after digging and trying fix after fix looking for a solution I have a new found respect for the job that they do for us. It is NO easy task to find solutions to every problem we encounter, let alone reproduce them in order to do so! You guys & gals are awesome! (and very patient).

I would also like to thank all of you here on the forums for the messages and support in helping me arrive at a workable solution!

akredon_ESO wrote: »

YAY ! i think you deserve a

lol thanks @akredon_ESO after all the time spent trying to find a workable fix I probably NEED a !!

Sypher wrote: »

Haven't crashed in PvP for a very long time. Guess I'm getting lucky.

@Sypher You have always been kinda... Lucky

I never crash until a certain guild comes within the area I am in.