Crown Store nasty glitch (at least I hope this isn't intended)

Ysne58 · March 2015

I started out with 6000 crowns on each server.

Out of curiosity, I picked up the adventurer pack on the EU server, which brought my crowns on the EU server down to 4100.

I checked out crown store on my account on NA server -- there are only 4100 crowns on that account but there should be 6000 since I did not buy this on the NA . I have also not purchased anything else on the NA server.

@ZOS_GinaBruno what the heck is going on here?

olsborg · March 2015

The crown store is universal for your account, shared across to EU and NA, afaik.

Haqikah · March 2015

@Ysne58 I hope you contacted support besides this post on the forums; as in the end I don't think a forum community manager can do anything for you...

Ysne58 · March 2015

@Haqikah yeah that is my next thing to do, but wanted to make sure community is aware of this. The crowns should not be cross server since purchases are not cross server.

starkerealm · March 2015

The crown pool is shared across both servers. Anything you buy is not. So if you're playing on NA and log into the EU server, do NOT buy anything.

Ysne58 · March 2015

Support ticket is 150321-002801.

This will leave anyone who wants Imperial or revised Explorer pack on both accounts totally screwed, since they will have to be paying twice for it if what you say is true @starkerealm and @olsborg . It's also not fair since they are separate games for all practical intents and purposes.

Haqikah · March 2015

Hmmm, let me try if I understand the situation correctly.

You have one account and are playing on both US and EU servers.
Crowns are linked to an account.
Anything one buys in the crown-store is server-specific, so one has to buy it twice.

Do I understand the situation correctly?
But doesn't an account apply to one server (EU or US)?
Sounds strange to me that everything one buys only applies to a single server and not the complete account (if one can play on both EU and US with the same account).

Might be related: I did read in the discussions on the console release I Zenimax stated that one needs a separate account for the console, so apparently the console is a different animal.

Noisivid · March 2015

so, mounts and pets aren't shared across the servers? I can understand the potions and maps not being shared, but things like "any faction any race" the mounts, etc... really should be applied to the whole account.

Ysne58 · March 2015

Nothing you buy is shared across servers. It appears however that the number of crowns you have is shared across servers -- which is just plain wrong if that was intended.

Dekkameron · March 2015

I also was surprised by this.

http://forums.elderscrollsonline.com/en-GB/discussion/159463/crown-store-items-bought-on-eu-are-not-available-to-use-on-na-server-probably-vici-versa#latest

newtinmpls · March 2015

Ysne58 wrote: »

I started out with 6000 crowns on each server.

Out of curiosity, I picked up the adventurer pack on the EU server, which brought my crowns on the EU server down to 4100.

I checked out crown store on my account on NA server -- there are only 4100 crowns on that account but there should be 6000 since I did not buy this on the NA . I have also not purchased anything else on the NA server.

@ZOS_GinaBruno what the heck is going on here?

Just to clarify - your NA server is NOT showing the adventure pack (the any character/ any race part) is not showing up?

It makes sense to me that any given mount or item would only be on a particular server; however I had thought that buying the explorer or imperial options (or that part of the "packs") would function across servers.

So maybe it's good that I found a physical copy of an early Explorer's pack edition.

UrQuan · March 2015

Sadly, this is true, and it means that anyone who plays on both servers and wants to upgrade to the Imperial edition will now pay double what they would have paid prior to the Crown Store.

snowmanflvb14_ESO · March 2015

Ysne58 wrote: »

I started out with 6000 crowns on each server.

Out of curiosity, I picked up the adventurer pack on the EU server, which brought my crowns on the EU server down to 4100.

I checked out crown store on my account on NA server -- there are only 4100 crowns on that account but there should be 6000 since I did not buy this on the NA . I have also not purchased anything else on the NA server.

@ZOS_GinaBruno what the heck is going on here?

Did you check to see if your account on the NA server also shows the adventurer pack now.

UrQuan · March 2015

snowmanflvb14_ESO wrote: »

Ysne58 wrote: »

I started out with 6000 crowns on each server.

Out of curiosity, I picked up the adventurer pack on the EU server, which brought my crowns on the EU server down to 4100.

I checked out crown store on my account on NA server -- there are only 4100 crowns on that account but there should be 6000 since I did not buy this on the NA . I have also not purchased anything else on the NA server.

@ZOS_GinaBruno what the heck is going on here?

Did you check to see if your account on the NA server also shows the adventurer pack now.

It won't. We have had confirmation from ZOS in other threads that although there is only 1 pool of crowns between the 2 servers, nothing purchased on one server will appear on the other.

Daya · March 2015

It is not a glitch. The two servers share the crown pool, but your purchases only cover one server.

It was mentioned in an earlier thread here: http://forums.elderscrollsonline.com/en/discussion/comment/1636486#Comment_1636486

where it was said that:

ZOS_JessicaFolsom wrote: »

Crowns are applied to your account, but the items you purchase are available only on the megaserver you purchased them on. So, if you purchase something on the North American megaserver and something else on the European megaserver, the crowns you spend are coming from the same account-wide pool.

Ysne58 · March 2015

I completely missed that. It's wrong, just wrong.

Vahrokh · March 2015

What's the problem? You got 6000 crowns, so you didn't "miss out" on crowns even if they are pooled.
Actually, having crowns pooled allows those who have different age accounts to purchase stuff on the newer accout without using money. If crowns would not have been pooled you could have had say a 1000 crowns new account and you couldn't buy a flaming horse with it. Pooled with a 3000 crowns other accounts, instead, you can purchase the flaming horse even on the 1000 crowns account.

Ysne58 · March 2015

If what you buy isn't account wide @Vahrokh, then the pool of crowns should not be either. That is the problem, particularly for newcomers who might want the imperial updgrade or any other feature like that.

ZOS_MichelleA · March 2015

Hi, all! We are closing this thread because there is already a recent thread about this discussion.

Keeping threads consolidated allows us to help players more efficiently and facilitates the visibility of different issues. We encourage you to head to that thread to continue your discussion. Thanks!