Error <<1>>

crimson7268rwb17_ESO · March 2015

Has anyone else encountered this error? I have searched everywhere and cannot find a solution. Logged a ticket with support, no reply. Reinstalled my ENTIRE game. Same error. It is not constant. It only happens randomly every now and then, but then for an hour or so I cannot log in. Then suddenly I can log in again...

Please help!!

crimson7268rwb17_ESO · March 2015

For some reason title changed. The error is:

Error <<1>>

Treious · March 2015

Same things happening to me. Its been happening since last weekend.
Game suddenly started working for about an hour and then same thing all over, now I cant get in again.

1ne2woBe · March 2015

I get those too. For me to prevent them... When I start the game, it goes into black screen before it gets to the login page. So, when it is in black screen, I window out of the game, and onto my desktop. Once I do that, then I can click back into the game.

This only happens for me in "OPENGL", and since 1.6.

If I do not window out of the game before the login page comes up, then the game crashes with Error >>1<<

crimson7268rwb17_ESO · March 2015

Mmm.. At least I am not alone, Does anyone know what it means?

1ne2woBe · March 2015

crimson7268rwb17_ESO wrote: »

Mmm.. At least I am not alone, Does anyone know what it means?

With the error box should be another box (or same box) asking if you'd like to visit a geforce site or something to learn more about the error. It has something to do with the all crappy "OPENGL".

crimson7268rwb17_ESO · March 2015

I have and AMD card.. Nothing else, only <<1>>. So does someone know a fix?

ZOS_PierreL · March 2015

Hello all,

Can you provide us your ticket number, please @crimson7268rwb17_ESO ?

Thank you.

crimson7268rwb17_ESO · March 2015

150320-000665

This is my latest ticket. I have attached a screenshot and game consultant report.

ZOS_PierreL · March 2015

This ticket (150320-000665) has been escalated.

Furthermore, you had some answer from one of our agent for one of your precedent ticket. Do not hesitate to contact them back next time your issue is not resolved instead of creating multiple ticket.

max.hammond95peb18_ESO · March 2015

@ZOS_PierreL I have the same issue with <<1>> but I have it constantly.. I re downloaded and was able to play the tutorial mission then once I had finished it I went in the loading screen for the main city but it just stayed on the loading screen and then kicked me back out to the log in screen, and now I am back to getting error <<1>> after I choose my character.

I have:
Disabled Punkbuster
Added TESO to microsoft essentials
Repaired
Uninstalled - redownloaded
Run as Admin
Put depot on desktop and repaired
Updated my drivers

I still have a issue somewhere though as it is still constant.

Ticket number 150320-001004

crimson7268rwb17_ESO · March 2015

Thank you for the response.

ZOS_PierreL · March 2015

One of our agent is currently working on your ticket, @max.hammond95peb18_ESO.
You should receive an answer anytime soon.

max.hammond95peb18_ESO · March 2015

@ZOS_PierreL Thanks for the quick response

Treious · March 2015

What about the rest of us yo!?

I submitted this ticket today... 150320-001222.
However the problem has been persistent since last week.

Wicked_Wolf · March 2015

@ZOS_PierreL I have also submitted tickets on the site and in game, also forum topic and have not heard back. I'm unable to play the character at all. It just consistently gives me a load screen after character select and then crashes with this error.

I did not receive an email confirmation after submitting the tickets either

crimson7268rwb17_ESO · March 2015

I believe we have gotten to the point where Staff is aware that this is not an isolated issue. Let us trust that they are working on a fix, and will keep us informed. Here is to hoping we can play this weekend.....

ZOS_PierreL · March 2015

Please, remember that the time to get an answer is generally a working day. If you submitted a ticket only today @Treious , we would invite your to wait a bit for an answer.

@Wicked_Wolf, do you have the possibility to update your ticket by replying to it or not at all? (i'm guessing not if you had no confirmation email and/or answer from us)

Wicked_Wolf · March 2015

Where would I go to check whether I could do that? This is the first time I've submitted a ticket, so maybe I did it wrong. But, it looked like it went smooth. I used the link at support, provided a description and attached the text file (from the launcher) to the message as instructed. Once complete, I hit submitted and it led me to a confirmation page. I don't have the ticket number since it said I would receive email confirmation. I guess I should've written it down from the page. Is there any way to check from my username or email address?

Treious · March 2015

ZOS_PierreL wrote: »

Please, remember that the time to get an answer is generally a working day. If you submitted a ticket only today @Treious , we would invite your to wait a bit for an answer.

Hi, thanks I know there is a delay of a few days. I have raised the issue in the forum, but now also just raised a ticket. Will wait for a response.

ZOS_PierreL · March 2015

Wicked_Wolf wrote: »

Is there any way to check from my username or email address?

Yes, 150319-004115.

We've escalated it.

Wicked_Wolf · March 2015

@ZOS_PierreL thank you for your response and attention to this. Much appreciated!

max.hammond95peb18_ESO · March 2015

Got a email back, at the moment there are no solutions for my issue <<1>> but they have given my ticket to a higher agent to try and find a solution. I will keep you all updated on a fix

Grunim · March 2015

About an hour ago I received Error <<1>> when trying to log into one of my AD characters into Reaper's March. I received the error twice in a row and I wondered if it's a problem with Reaper's March being too crowded at that time.

I decided to try to log one of my EP vets into Rivenspire instead and though I had a longer than usual load screen, I could successfully log in.

Hopefully this information will help someone.

Rastapasta · March 2015

Error <<1>> alias <An Error Occurred> alias < An unknwon error occurred>

since the start of this game I'm fighting this error, no final solution to the issue so far.

Numerous tweaks have been proposed by support, not sure they matter if you have
- a good network
- enough ram and cpu speed
- grafical capacitiy etc...
- updated add-ons

The server system has to identify you at loggin and also keep this while zoning into instance or other parts of the map.
Failing to do this you get this error 1 and you can wait 1-2 minutes before you can loggin again.
Very frustrating I estimate I spend 20% of my game time on this. Specially when you are in a 12-group.

Going to give some teasers to support and you guys on how to improve the matter.

-1) Ipv4 Ipv6 some older motherboards can't handle wel Ipv6 protocols.
If you have slow internet loading it might be the case and by disabling ipv6 in your Lan connector you might solve some issues towards the response of the game too.

-2) if you are a firefox user like me, you have to know that Firefox is blocking Javascript.
(they say its unsafe)
When you look in the Launcher ApplicationData (Prg Zenimax Launcher) there is the Application.json which
I think this is your pasport or call it identifier.
There is an addon Quickjava that let you enable the JS in Firefox.
The result is that you have less or no ussues with the Error.
At prime time i have to combine it with another action that is to do a: 1-repair 2- quit and restart the launcher 3- delete the application.json and 4- start the game.
(otherwise it would take me up to 15 min (some days even more) to get ingame)

The above info is related to Windows 7 64bit Amd 4-core 3200 2 x Ati Radeon Hd 5700 in Xfire and 8 gb 1600 ram I have on average 40 -100 fps with underclocking the gpu's by 20% (less heat, longer lifespan)

Cheers

Pausekey · March 2015

Yep I just got this. Literally can play any character other than my templar, which sadly is the character I actually want to play.

But I guess not. Touche Zenimax, you win this round. You have taken the right to pick my characters from me, so I guess I will play my DK.

DezIsDead · March 2015

lol i keep getting this error code everytime i try to port to rhawl. a workaround im using is porting outside of rhawl then just riding into rhawl. a giant PITA but better than not being able to get to rhawl to buy needed things from the guild stores there

WldKarde · March 2015

Thought I'd add this to the mix.

I get this error BEFORE I even get to the character selection screen on the live server, yet have no problems at all on the PTS.

Lucky for me it's only on my laptop that this happens and not on my desktop.

Would B nice to get this resolved though.

AssaultLemming · March 2015

I get this error often since 1.6 when I select a character. Usually during peak time when latency is highest. Best bet is it's a time out of some kind.

Recro · March 2015

I just got the same error. I got dced while I was assaulting an enemy fortress with a big raid on Cyrodiil, using my templar, and whenever I tried to login with that character I got this <<1>> error.
I followed these steps to fix the problem: https://help.elderscrollsonline.com/app/answers/detail/a_id/27638/kw/Error Code 200:7:1:1021:597/session/L3RpbWUvMTQyNzE1ODgyMC9zaWQvVEQ1YVUzaW0=

Basically repairing my client, and it worked, though it kicked me out of Cyrodiil, back into where I was before going there.

Petros · March 2015

Delete your add ons