"Your Login Information is Incorrect" - I'm getting tired of this.

Ron9090_ESO · March 2015

Just as it says, it's telling me that my login information isn't correct when it is. I've changed my password again and again, each time it's given me the same error. I just want to play the game. Come on guys.

Efed · March 2015

Same here. Fix please! Just yesterday all works fine!

ZOS_MollyH · March 2015

Please be sure that you have fully registered your game key to your account if you're experiencing this message when trying to log in. Early access codes and beta keys will not allow you to log into the full game, and you will need to make sure to apply the full game key that you purchased.

Ron9090_ESO · March 2015

Not only do I own the imperial edition but I have the pre-order pack as well, it's the exact account with the proper password and everything. I've actually got 1 day left of ESO premium with auto renew on. So unless I can actually LOGIN and play the game I PURCHASED tonight, I'll be canning that subscription and moving on. This is unacceptable. I haven't been able to play all day.

Efed · March 2015

http://forums.elderscrollsonline.com/en/discussion/158585/your-login-information-was-incorrect-no-it-isnt#latest

ZOS_MollyH · March 2015

Hi @Ron9090_ESO ! If you have not yet submitted a ticket to our Customer Support team regarding this issue, please be sure to do so! After conferring with our support team, we do see that the account associated with your email address used for the forums does not have a game key applied to it.

If the account you used for your full game code is different from your beta account, please be sure to let support know. If they are the same account, please make sure you go to your account page at https://account.elderscrollsonline.com and register your game key with your account. You will then be able to log in properly.

winterscrolls229prerb18_ESO · March 2015

This happened to me when my internet connection dropped out.