Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited Support Team!

We understand that with the launch of Tamriel Unlimited that there are some issues regarding Crowns and the Crown Store. In order to help resolve these issues, we have put together a list of the most commonly asked questions:

How many complimentary Crowns should I have received?
I don’t have my Crowns yet. What should I do?
Why can’t I see the crowns I just bought in game?
I just bought something from the Crown Store and I don’t see it. What should I do?
When I click on “Buy Crowns” in the Crown Store, nothing happens. What do I do?
I have a Steam copy of The Elder Scrolls Online: Tamriel Unlimited. Why can’t I buy Crown Packs in The Elder Scrolls Online PC/Mac Store?
Why can’t I buy more than one Crown Pack of the same denomination through Steam?

Please find the answers to these questions below. If you do not see your issue answered here, please respond back to this e-mail with more details about your specific problem so that we can assist you further.

How many complimentary Crowns should I have received?

1) As a new player: New players will be given a one-time gift of 500 crowns for buying the game and creating a game account.

2) As a previous subscriber: If a player was an active subscriber when The Elder Scrolls Online: Tamriel Unlimited launched, they would have received 500 crowns for having a game account, plus 100 crowns for each 30-day period they had been an active subscriber. In addition, they would have been automatically enrolled in ESO Plus for the remainder of their subscription period. They would have received the full benefits of membership, and 1500 crowns for each 30-day period remaining on their subscription. For example, if a player had 30 days or less remaining, they would have received 1500 crowns. If they had between 30 and 60 days remaining, they would have received 3000 crowns. 60 to 90 days, 4500 crowns.

3) As a returning player: If a player previously played The Elder Scrolls Online, but they are no longer a subscriber, they would have received 500 crowns when they logged in for having a game account, plus 100 crowns for each 30-day period they were a subscriber.

I don’t have my Crowns yet. What should I do?

Due to the size of the initial distribution of crowns worldwide, delays of up to four days could occur for some of our customers.

If players have not received what they believe to be their applicable allotment of crowns after March 20, 2015, they may contact Customer Support.

Why can’t I see the crowns I just bought in game?

When buying crown packs, players should ensure that they have logged out to the character select screen before logging back in and accessing the Crown Store. If they remain in game while purchasing crowns from The Elder Scrolls Online PC/Mac Store, they will not be made available for use until the player has exited and reconnected.

If a player believes that they did not receive their correct allotment of crowns, they should contact Customer Support.

I just bought something from the Crown Store and I don’t see it. What should I do?

During the launch of The Elder Scrolls Online: Tamriel Unlimited, there might be delays in delivery for Crown Store items.

Due to this initial busy period, please allow up to four days for the items to be attributed to accounts before contacting Customer Support.

If players have not received their items after March 20, 2015, they may contact Customer Support.

When I click on “Buy Crowns” in the Crown Store, nothing happens. What do I do?

This is a known issue. Mac players who attempt to use the "Buy Crowns" button from within the Crown Store will not have The Elder Scrolls Online PC/Mac Store open in a new browser window.

Mac players can still buy crowns from The Elder Scrolls Online PC/Mac Store by going to https://account.elderscrollsonline.com/store manually outside of the game. We hope to resolve this issue in a future update.

Please note that newly purchased crowns are not attributed to an account until the player has logged out to the character select screen and logged back in.

I have a Steam copy of The Elder Scrolls Online: Tamriel Unlimited. Why can’t I buy Crown Packs in The Elder Scrolls Online PC/Mac Store?

Players who purchased their copy of The Elder Scrolls Online: Tamriel Unlimited on Steam can purchase Crown Packs from the Steam store. Once they have purchased the pack, players will receive a code to be redeemed on their ESO:TU accounts. To do so, they should log into their account at https://account.elderscrollsonline.com and click on Redeem Code underneath the Account Summary.

IMPORTANT: Players can only purchase one of each kind of Crown Pack from the Steam store once every two weeks.

For example, if players purchase the Crown Pack that comes with 5,500 crowns, they WOULD NOT be able to buy any more Crown Packs that contain 5,500 crowns for two weeks. However, they WOULD still be able to purchase a Crown Pack that contains 3,000 crowns, a Crown Pack that contains 1,500 crowns, and a Crown Pack that contains 750 crowns.

Players with a Steam copy of the game can still purchase an ESO Plus membership from The Elder Scrolls Online PC/Mac Store.

Why can’t I buy more than one Crown Pack of the same denomination through Steam?

As we work to fully integrate Steam Wallet in the coming weeks, players are able to purchase only one version of the same Crown Pack denomination every two weeks. Players can, however, purchase more than one Crown Pack within the same two-week window as long as they are of different denominations (i.e. players can purchase a 5500 pack and a 750 pack, but would be unable to purchase two 5500 packs).

This ongoing integration will not affect players' ability to use the in-game Crown Store. All players will still receive their allotment of crowns based on how many days they were previously subscribed, and current players will receive the crown benefits of ESO Plus.

Warm Regards,
The Elder Scrolls Online: Tamriel Unlimited Team