Little help with a clean reinstall of the game, please?

Romo · March 2015

Would like to do an absolute clean reinstall of the game, any savvy people out there that can help?

1. The built in uninstaller doesn't take out all the files in the Zenimax folders, so delete those leftovers, right?

2. Remove the Documents stuff "live", or move it elsewhere for the reinstall?

3. Is there anything in the "user" files for this game?

4. Is there any game related stuff in the Registry?

5. Any other Zenimax entries you can think of?

6. Should I reinstall with my old game disks and update, or start with launcher stuff in my account?

Thanks in advance for any help.

Nestor · March 2015

First question is, why are you reinstalling? Run the Repair option first, that should fix whatever is borked.

Now, if you are moving the game, there is a way to do that too.

Just trying to keep you from downloading 36 GB's needlessly.

Romo · March 2015

Nestor wrote: »

First question is, why are you reinstalling? Run the Repair option first, that should fix whatever is borked.

Now, if you are moving the game, there is a way to do that too.

Just trying to keep you from downloading 36 GB's needlessly.

Nestor..Nestor...

1. Repaired multiple times.
2. I continue to have NO sound in Game... none.. nada... zilich
3. The only help I got from our tech support was to try "repair", ahem.
4. I have never downloaded much less installed any mods.
5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update".
6. After 1.6.6 my sound completely disappeared from in the game; still get all system sounds and the loud sounds during the procession of company logos at the beginning of loading the game, plus sounds in all other games.
7. So even though it will take me over 48 hours to download and update my game again... this seems to be the only hope.

phairdon · March 2015

Struck the no sound problem today. Ran a repair & now my game is downloading 2.8 gigs. Can only assume not all the 1.6 patch downloaded.......

ZOS_LenaicR · March 2015

Hi @Romo,

The last ticket we received is from 2014, 6th of November. We have nothing regarding a sound error from you.
We created a ticket for you and one of our agents will be able to reach you in order to solve your sound issue.

Nestor · March 2015

Romo wrote: »

5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update"..

Romo, Romo Romo.........

You never let the game repair and you wonder why you have issues with it?

phairdon · March 2015

Romo.

After running the repair client & getting the 2.8 gig download my sound no sound issue is resolved. You may need to do exactly the same.

Robbmrp · March 2015

Nestor wrote: »

Romo wrote: »

5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update"..

Romo, Romo Romo.........

You never let the game repair and you wonder why you have issues with it?

He can't let it repair..... he's too busy fumbling an extra point conversion in a playoff game!

Romo · March 2015

Nestor wrote: »

Romo wrote: »

5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update"..

Romo, Romo Romo.........

You never let the game repair and you wonder why you have issues with it?

Sigh.

Let it fully "repair" 2xs.

Any more "suggestions"?

Or preferably:

Any answers to my questions?

Romo · March 2015

Guess no one knows how to do a clean reinstall.

Strange.

Smaxx · March 2015

Romo wrote: »

5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update".

Those are the localized voiceover files. If you're skipping them, no wonder there's no sound.

As for the clean reinstall:

Delete the folder where you've installed the game, e.g. C:\Program Files (x86)\Zenimax Online (or similar).
Delete the folder Elder Scrolls Online found under Documents (Important: You'll lose settings, addons, and addon settings!).
Depending on the installer you've used there might be one or two registry paths, but these only contain the path to your installation and a default language/region for the launcher. Both settings won't interfere with a reinstall and will be overwritten anyway.

Kragorn · March 2015

Instead of deleting the ESO file in Documents I'd suggest simply re-naming it so you can still get hold of files in there that may still be useful, you can delete it once you've re-installed and got things running again.

It may also be useful to compare some things like the 'settings' data you had before in case something there changed and caused your problem: the concern of course is you do all this work and incur another massive download and things are no better.

As to your original point (6), I'd install off the Account page, at least that SHOULD be working properly. /pray

Romo · March 2015

Smaxx wrote: »

Romo wrote: »

5. For months my down-loader, err excuse me, my launcher has attempted to download an additional 6Gigs of some unknown files, yes I cut it short by pause, switched to the .exe file and it launched with no problem. This happens after every "repair" attempt and every "update".

Those are the localized voiceover files. If you're skipping them, no wonder there's no sound.

As for the clean reinstall:
Delete the folder where you've installed the game, e.g. C:\Program Files (x86)\Zenimax Online (or similar).

Delete the folder Elder Scrolls Online found under Documents (Important: You'll lose settings, addons, and addon settings!).

Depending on the installer you've used there might be one or two registry paths, but these only contain the path to your installation and a default language/region for the launcher. Both settings won't interfere with a reinstall and will be overwritten anyway.

Thank you for the info on the clean install.

You wouldn't happen to know what to search for in the Registry? TESO? Zeni? or what?

A normal program would overwrite/delete the Registry info on reinstall, I agree. But a normal program would also delete the Program files completely on uninstall, and TESO doesn't.

As to the comment about local voice over files, I am aware of those and they are downloaded/installed on every update, and I have had all vo files/sound since November, 2014, along with no sound problems until 1.6.6. I also had the "additional 6k file" downloaded(3xs now) or truncated download since that time(actually it is 5946.5) with no impact on the game.

Because of the out cry about my not "repairing" the game(which is totally wrong), I proceeded to completely allow this extra set of files to download(for the 3rd time) over last night. Sigh. No joy still no sound.

Romo · March 2015

Kragorn wrote: »

Instead of deleting the ESO file in Documents I'd suggest simply re-naming it so you can still get hold of files in there that may still be useful, you can delete it once you've re-installed and got things running again.

It may also be useful to compare some things like the 'settings' data you had before in case something there changed and caused your problem: the concern of course is you do all this work and incur another massive download and things are no better.

As to your original point (6), I'd install off the Account page, at least that SHOULD be working properly. /pray

Your input on my OP question is appreciated.

There were changes in the "settings" for video, set way lower than I normally run, lot of mediums and some items turned totally off. Tried to run that way at first but then noticed the no sound problem. So reset to "default", no joy still no sound.
Then put to my regular running setting, all high and most stuff turned on, no joy, but at least I can run on pretty good looking total silence.

And yes doing the Account page download does seem to be way to go.

Romo · March 2015

Note this posting stimulated me to try the language switch for the sound, now in process and will advise the outcome.

http://forums.elderscrollsonline.com/en/discussion/156505/no-sound-patch-roll-back#latest

But I still need the info on a completely clean reinstall. thanks to those that reply on that issue.

Romo · March 2015

phairdon wrote: »

Romo.

After running the repair client & getting the 2.8 gig download my sound no sound issue is resolved. You may need to do exactly the same.

Thank you for this information.

I reran repair in hopes that the 2.8g download would show up either before or after my "extra set of 6k files", but alas it did not.

As mentioned previously even after the "repair" no sound goes on.

Romo · March 2015

Interesting outcome on switching to another language.

I run toons on NA and EU server in English.

All my efforts above were done on the NA server.

So I switched to the EU server. Changed language to German started a repair? update? not sure which(don't speak German).

About 5-6G download started, let it run for while now at ~4G left. Paused the download.

Started up EU server with the EU.exe, SOUND GLORIOUS sound, AND!!!! another problem resolved, in my convos with NPCs I can now see their lips move as they talk!!!

Now do I let the German download finish? Or hope this has fixed it? Decisions decisions....

Next tried to just copy paste German language vo over to NA server.. no joy. Guess need the language switch over and real download there too.

The saga continues.....

But still need help with the clean reinstall information, please.

Many thanks to @melianos for his language switch post.

Romo · March 2015

Well the language switch on the NA server didn't work. Even tried second switch, i.e. French.

Strange worked with one server but not the other.

Still need the unanswered stuff on a clean install would appreciate it.

hermione.nemoub17_ESO · April 2015

I know this is a month old, but if you still would like to do a clean install, I recommend using the free app Revo Uninstaller. It will run ESO's uninstaller, then search for any leftover files or registry entries, giving you the option to review them decide if you want to delete them.

I have no connection to the company - just have used the app for a several years with no problems whatsoever.

Rastafariel · February 2017

How do you move the game files cleanly? Is there an option for that?

I'm having bad sectors popping up in my old HD from 2014+/- and need to move the game to my new HD from 2016.

ZOS_DaryaK · February 2017

We're closing this thread so it can return to the tombs where it came from. This support article may help.