Can you guys even enter the game ?

arqe · March 2015

I've entered one of the Outlaws Refuge with my main character and now i cant even login with that character. After loading screen is down game just crashes ...
Is there any way to fix this without support teams help ?

R1DD1CK · March 2015

sam

arqe wrote: »

I've entered one of the Outlaws Refuge with my main character and now i cant even login with that character. After loading screen is down game just crashes ...
Is there any way to fix this without support teams help ?

e thing here ,i logged in last night after a long patch and today after selecting the character and loading the loading is endless PS GG Zenimax

SexyVette07 · March 2015

Zenimax (like always) broke more than they fixed with the patch. Hope you don't have to completely reinstall the game like I did.

AshySamurai · March 2015

Dunno. All fine for me. In what city is this refuge?

Elsonso · March 2015

R1DD1CK wrote: »

same thing here ,i logged in last night after a long patch and today after selecting the character and loading the loading is endless PS GG Zenimax

I always keep in mind that the first time the game comes up after a patch or update can result in crazy long loading screens while the game does something in the background. With 1.6, each character is being reset when it loads, so the game sorts through stuff the first time the character is loaded. I am talking on the order of a couple minutes more than usual, enough to be more than noticeable. Long enough for people who are sensitive to this time increase to think the game is hung. Since I am one of those, I just wanted to mention this. Sometimes, after a patch, I have to take a walk during the first few loading screens. The game is almost always loaded when I return.

Once the game is loaded, and the characters are loaded the first time, then crazy long loading screens are not normal. I have had a few long ones at wayshrines since I started playing this update, but none that were so long that I was logged out or had to kill the game.

That is not to say that the game cannot hang during a loading screen, making it endless. In my experience, this is pretty rare and has only happened to me a few times, most of them back in April. I would definitely wait several minutes before declaring that the game has hung, somewhat less than that when using a wayshrine or entering an area, and no more than a minute if it happens when just running around.

I would not be surprised if there was still some performance tuning on the server that was pending.

arqe wrote: »

I've entered one of the Outlaws Refuge with my main character and now i cant even login with that character. After loading screen is down game just crashes ...
Is there any way to fix this without support teams help ?

My guess is that the support team will have to help. Although, the first thing they will likely tell you is to Repair and disable all add-ons just to make sure that everything is OK on your end.

Zershar_Vemod · March 2015

Had no issues logging in.

AlnilamE · March 2015

I got the eternal loading screen with one of my toons yesterday (she was in the outlaw refuge).

Used alt-F4 to close the game and it worked on the second try.

R1DD1CK · March 2015

I agree lord richter , but 2.30 h loading screen just doesn't seem right in my opinion

GreySix · March 2015

Meh, new large patches often break things. My Mac Pro used to run the game smoothly. Now it crashes the game far too often.

Moonshadow66 · March 2015

lordrichter wrote: »

R1DD1CK wrote: »

same thing here ,i logged in last night after a long patch and today after selecting the character and loading the loading is endless PS GG Zenimax

I always keep in mind that the first time the game comes up after a patch or update can result in crazy long loading screens while the game does something in the background. With 1.6, each character is being reset when it loads, so the game sorts through stuff the first time the character is loaded. I am talking on the order of a couple minutes more than usual, enough to be more than noticeable. Long enough for people who are sensitive to this time increase to think the game is hung. Since I am one of those, I just wanted to mention this. Sometimes, after a patch, I have to take a walk during the first few loading screens. The game is almost always loaded when I return.

Once the game is loaded, and the characters are loaded the first time, then crazy long loading screens are not normal. I have had a few long ones at wayshrines since I started playing this update, but none that were so long that I was logged out or had to kill the game.

That is not to say that the game cannot hang during a loading screen, making it endless. In my experience, this is pretty rare and has only happened to me a few times, most of them back in April. I would definitely wait several minutes before declaring that the game has hung, somewhat less than that when using a wayshrine or entering an area, and no more than a minute if it happens when just running around.

I would not be surprised if there was still some performance tuning on the server that was pending.

arqe wrote: »

I've entered one of the Outlaws Refuge with my main character and now i cant even login with that character. After loading screen is down game just crashes ...
Is there any way to fix this without support teams help ?

My guess is that the support team will have to help. Although, the first thing they will likely tell you is to Repair and disable all add-ons just to make sure that everything is OK on your end.

On my end it takes up to 30 minutes (and no less than 10) for each loading screen which makes the game unplayable for me. If I get "lucky", the game even crashes towards the end of a loading screen and I can start to wait from the beginning.

It was like this already when I tested update 6 on PTS but on the forums I got no answer. I was hoping this was PTS-related, now I know it's not. Now it's like getting the long loading screen like after every update, but every single time (login AND in-game!).

It took me 2 days to login all my 8 characters once, today I won't login anymore. Life is too short.

As long as this is not getting fixed, I'm out, as much as I love the game. But I have no choice.

dawnhawk · March 2015

I've been fine. When I logged out in a refuge it just logged me back in outside the door.

It sounds like your character may have gotten "stuck" and it's having troubles moving you outside. Open a ticket from an alt and have them move your character to the nearest wayshrine.

Tandor · March 2015

R1DD1CK wrote: »

I agree lord richter , but 2.30 h loading screen just doesn't seem right in my opinion

It certainly isn't right. It only takes me a couple of minutes to log in and the zones I'm in on the EU server are fuller than ever, so I'd have thought there was definitely a problem at your end. Where are you playing from, home or school? Single or shared connection, wired or wireless? Has anything changed since pre-1.6? Have you tried a full re-install? Have you raised the problem on the technical support forum or submitted a ticket? What are your system specs?

Moonshadow66 · March 2015

Tandor wrote: »

R1DD1CK wrote: »

I agree lord richter , but 2.30 h loading screen just doesn't seem right in my opinion

It certainly isn't right. It only takes me a couple of minutes to log in and the zones I'm in on the EU server are fuller than ever, so I'd have thought there was definitely a problem at your end. Where are you playing from, home or school? Single or shared connection, wired or wireless? Has anything changed since pre-1.6? Have you tried a full re-install? Have you raised the problem on the technical support forum or submitted a ticket? What are your system specs?

When the game worked fine before the update, it certainly is not on our end.

Malthorne · March 2015

SexyVette07 wrote: »

Zenimax (like always) broke more than they fixed with the patch. Hope you don't have to completely reinstall the game like I did.

I did

dawnhawk · March 2015

Raygee wrote: »

When the game worked fine before the update, it certainly is not on our end.

Err...sorry but that's not a guarantee. The "game" is dependent on a lot of outside factors. Audio drivers, graphics drivers, etc. The game may have updates that presume you have taken the time to perform basic maintenance on your system (updating) and ... well not performing said maintenance would actually be on your end.

Not saying that's the case here - saying the statement above as an "absolute" is potentially fallacious.

Tandor · March 2015

Raygee wrote: »

Tandor wrote: »

R1DD1CK wrote: »

I agree lord richter , but 2.30 h loading screen just doesn't seem right in my opinion

It certainly isn't right. It only takes me a couple of minutes to log in and the zones I'm in on the EU server are fuller than ever, so I'd have thought there was definitely a problem at your end. Where are you playing from, home or school? Single or shared connection, wired or wireless? Has anything changed since pre-1.6? Have you tried a full re-install? Have you raised the problem on the technical support forum or submitted a ticket? What are your system specs?

When the game worked fine before the update, it certainly is not on our end.

When the game continues to work fine for most other players, the possibility of the problem being at your end cannot be ruled out. There may be some form of compatibility issue or below-spec hardware that has only become an issue with the update. Patches regularly break borderline systems, for example. Have a look around the forums and count how many players are reporting 2.5 hours loading screens. Then provide some answers to the questions I posed and see if we can't come up with some solutions or workarounds for you.

Moonshadow66 · March 2015

dawnhawk wrote: »

Raygee wrote: »

When the game worked fine before the update, it certainly is not on our end.

Err...sorry but that's not a guarantee. The "game" is dependent on a lot of outside factors. Audio drivers, graphics drivers, etc. The game may have updates that presume you have taken the time to perform basic maintenance on your system (updating) and ... well not performing said maintenance would actually be on your end.

Not saying that's the case here - saying the statement above as an "absolute" is potentially fallacious.

You're right, I didn't consider updating drivers and such. I'll give it a try, thanks for your reply

Mercurio · March 2015

it's funny, I couldn't believe how smoothly the patch went for me. I expected it to be horrendous, but I think the time spent cooking on the PTS really helped. No major issues at all.

Sandmanninja · March 2015

I am literally on the opposite side of the world from the servers (Australia).

I have zero trouble logging on. I have zero lag running around town. I can swap from toon to toon with no problem.

Before people bash the game, please consider a few things:
it's a new, BIG update
new people are signing up and entering the game
former players are returning to the game

Think of the game as a network (which it is), and compare it to a highway.
Your game client is a logical unit that is trying to establish a session with the authentication servers.
If you are in a big city, you could be doing this with many other people geographically co-located to yourself.
The authentication servers would be getting a pounding the first week or two of a new update like this.
Once you've authenticated and are inside the game, the other servers come into the picture. They are fulfilling your data access requests, as well as the data requests from thousands others.
If you are in a busy/populated part of the world and/or you are playing in a crowded part of the game, you could experience performance issues.
If you have a less-than-optimum computer, or a less-than-ideal internet provided, you could experience performance issues.

You know that highway you take everyday to and from work? Know how busy it is from 7a-9a, then from 4p-6p? Rush hour traffic. Networks get them, too. In an office environment where people log on at about the same time every day, the network is flooded with authentication requests, then it performs the normal startup routines (connecting network drives, checking for updates, opening mail, checking for email, etc). That road that is bumper-to-bumper traffic during rush hour is smooth sailing from 9a-4p.

Moonshadow66 · March 2015

Updated my drivers now, then rebooted the system.

Now the game took even much longer to load anything (if at all).
First I waited about 15 minutes to get to the character select window ending in an error window only showing me "<<1>>" (not more than this, not even the line "error code" and I got kicked to the login screen again.
The second try took me about half an hour to actually get in the game, which freezes just a second after some "enlightening" message popped up on screen.

The CPU usage was about twice as high as ever before when running this game.

Like I previously wrote, I'm out, life is too short.