Maintenance for the week of December 15:
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

ESO crashes after the cinematic

ThorgriimTheWarrior
ThorgriimTheWarrior
Soul Shriven
After I log in and the Cinematic is over it goes to a load screen after the load screen the game crashes and it says, eso has stopped unexpectedly and then it lists a crash report. What do I do to fix this problem?
Edited by ThorgriimTheWarrior on February 23, 2015 8:00PM
  • ZOS_GaryA
    ZOS_GaryA
    ✭✭✭✭✭
    Hey there @ThorgriimTheWarrior,

    After the cinematic, the game will generally go to character select, where it actually starts rendering the game. There are quite a few factors that can cause an issue at this point, such as not meeting the minimum requirements to run the game, out of date video card drivers, etc. Your best bet is to contact customer support with a game consultant file, which contains information that can help us diagnose the exact issue!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
Sign In or Register to comment.