The issues related to Epic players logging in to the North American and European PC/Mac megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

B2P - My open letter to ESO devs and company

xaade
xaade
✭✭✭
I will admit, the immediate thought that crossed my mind was one of cancellation. I've invested A LOT of money in this game. I've bought the higher priced base game. I've stayed through the Beta. I've defended you when I had little to stand on. I've said over and over that the game needs time. Can I continue to do so? This change puts doubt in my mind that you've committed to giving this game time. You seem rushed to gain a console crowd. I'm sorry if I have a bad taste in my mouth, but I've been in on these experiences before. Many of them. I have multiple MMOs under my belt.

I'm not seeing a pattern of strategic, sustainable growth. Which has me wondering if your investors are getting ancy and impatient.

You want to know why WoW was so successful? Sustainable Growth. It wasn't the addition of content. It certainly wasn't a refined game, a bug-free game, a enticing game. It was the investment in the community. The anticipation, but dedication, to preferring the slow gain of dedicated players, over the instant grab of new markets. I left because I didn't agree with where the gameplay was going. It wasn't for me. I'm a casual solo quester, who loves to team up with people because I ran into them, not because I planned on it.

I knew that you had a problem to solve when you wanted to enter the console market. Console players already pay a sub to play online. The alternative would be to give console players a discount, but that would divide the community. So this is a natural choice.

However, I wonder if you're alienating your sustainable dedicated players. Maybe you think you'll quickly replace them with the new market influx. Either way, you're getting a lot of negativity for this.

So, let me tell you my terms and conditions. Prove to me that you're committed to avoiding cheap cash tactics that would alienate players like me. Prove to me that you won't balance the game around the cash shop. Prove to me that my continued investment through a subscription will be worth it.

Don't forget, I'm one of your investors too. I don't get the perk of gaining wealth from your success. I prefer to gain enjoyment in the form of playing the game. But my investment is even more valuable than your investors. They give you seed money, I give you life blood money.

1. I need more interaction with the devs and moderators. When I reported a bug involving Solar Flare not working with many powers, I was told that it doesn't affect dots. I responded that it affects SunFire, and therefore should affect other powers with front-loaded damage like Fire Rune or Spear Shards.... and crickets. I reported this multiple times. Is this all I get, once chance to be denied any more open discussion? Are you afraid I'm going to flamewar? The power is still broken past usefulness, and if you have plans for it, I would like to know.
2. I need more honesty about your plans for the game. When you canceled the 6 month sub, everyone wanted to have some idea of why. All you had to do was say that you were looking into other ways to incentivise long term subscription pay. It would at least be true. Yet, you said nothing. You let rumors abound and did nothing to protect the confidence of your long-term invested players.
3. If you want a cash shop, you have done nothing but prove that you can't produce a fair one. When you offered Steam players a dog, you said the dog would eventually be available to everyone under another purchase. You locked that purchase behind a toy. You didn't even advertise that this was the method to unlock the dog. You also locked your long term players out of the option to have a Steam account.

So as you can see, you've done everything to prove that you cannot produce a commitment to subscribers, a fair shop, and a fair pay model. How can I trust that you are capable of moving this game into the new system without ruining it.
With Tamriel Unlimited, we are [not currently considering] changing the current rate at which your characters progress. That includes experience and AP gain rate, gold gain speed, what your character can equip, etc. The overall experience will be no different than the game you're playing now.

FTFY

This is entirely my point.

You have to work against a history that proves you wrong.

Vanishingly rare has a game introduced a cash shop without balancing the game around it. Vanishingly rare has a game introduced subscriber perks without balancing the game around it. Vanishingly rare has a game introduced this model without dedicating more resources to expanding the money grabs, than enhancing the content, which is the primary reason to subscribe.

You're going to have to prove history wrong,
and I will need a little more honesty and transparency to give you the benefit of the doubt.

I want to continue to invest in you. Give me that reason.
Edited by xaade on January 22, 2015 5:25AM
  • Iago
    Iago
    ✭✭✭✭✭
    I'm curious to see if they even respond to this. I hope they do though.
    That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.

    -Thomas Pain

  • xaade
    xaade
    ✭✭✭
    Not responding to this, even if the response was just "read post", would contribute 50% to my decision to continue to subscribe, even play at all.
  • Iago
    Iago
    ✭✭✭✭✭
    xaade wrote: »
    Not responding to this, even if the response was just "read post", would contribute 50% to my decision to continue to subscribe, even play at all.

    I hope they give an answer. I don't think they're reading the forums though if they were I know for a fact that I have made comments that they would flag and at least one thread they would have closed. so their silence tonight kind of worries me.
    That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.

    -Thomas Pain

  • Ackwalan
    Ackwalan
    ✭✭✭✭✭
    ✭✭✭✭✭
    That's pretty much my opinion around cash shops. The plus players are not getting a 10% bonus, it is the Unlimited players who are getting a 10% reduction. When cash shops get introduced, they start out as a way to get fluffy 'do nothing' items, but after a while they turn into cash cows. Potions that give a small bonus to xp, loot, regen, speed etc turn into mounts that out reach others, then gear and even fully equiped XX level characters. In the end quest, zones and PVP are built around ways to get people to visit the cash shop and get that item to give you that boost rather then around team play and story line.
  • GorraShatan
    GorraShatan
    ✭✭✭✭
    Yah, a response here would be good.
  • xaade
    xaade
    ✭✭✭
    Iago wrote: »
    xaade wrote: »
    Not responding to this, even if the response was just "read post", would contribute 50% to my decision to continue to subscribe, even play at all.

    I hope they give an answer. I don't think they're reading the forums though if they were I know for a fact that I have made comments that they would flag and at least one thread they would have closed. so their silence tonight kind of worries me.

    I intend to give them a week. I work a desk job too. I don't peruse customer comments at this time of night.

    There are a few things that I would immediately drop the game over.

    Adverts to the cash shop is another 50% marker.

    Don't respond to this post, and have hard to ignore adverts to the cash shop, and that's 100% drop.

    It's not a threat. I want some open discussion on this.

    Don't ruin the experience, the immersion, the game. That's all I want to see.
  • Ramtaku
    Ramtaku
    ✭✭✭
    Nice letter, reasonable reaction.

    This is a spreadsheet decision, not the decision of anyone that actually plays games.

    The people that forced this direction live to work and spend the two hours they sleep each night cuddling with their phones so they don't miss a 3:43 am email.

    Concepts like trust, community and sustained long term growth are words to manipulate the gullible masses.

    This change and the deceit through silence that led up to it provide irrefutable evidence that the spreadsheet/powerpoint monkeys are completely in charge.

    Please don't expect a meaningful response to your post. I can assure you that the actual decision makers care about the forums only to the extent the employees that post here stick to the official marketing department talking points.

    This game might have been the One, but it turned out otherwise. We'll have to keep waiting until someone with vision and deep enough pockets to stick to that vision decides to make something epic and lasting.
  • xaade
    xaade
    ✭✭✭
    waiting for response...
  • Nikolas
    Nikolas
    ✭✭✭
    xaade wrote: »
    waiting for response...

    So, you are going to believe them if they do respond?

  • daktary2001
    daktary2001
    ✭✭✭
    I like the "So, let me tell you my terms and conditions" part .... Yeah well you did click on the -I agree- button to play this game so you are far from being able to make such demands.
    Well tried though.
  • Desdemonte
    Desdemonte
    ✭✭✭
    History shows that ZOS rarely responds with anything other than a moderation for swearing or to move a topic to a more appropriate forum. Hell will freeze over before you get an honest reply from them to a thread of this nature. Good try though.
  • rophez_ESO
    rophez_ESO
    ✭✭✭✭✭
    xaade wrote: »
    Not responding to this, even if the response was just "read post", would contribute 50% to my decision to continue to subscribe, even play at all.

    If I were a dev and someone said, essentially, "Reply to my post or I quit." I probably wouldn't reply. It sets a bad precedent.
  • Desdemonte
    Desdemonte
    ✭✭✭
    Try a smattering of F-Bombs through your text. Then they'll at least read it lol.
  • Rodario
    Rodario
    ✭✭✭✭✭
    Ramtaku wrote: »
    Nice letter, reasonable reaction.

    This is a spreadsheet decision, not the decision of anyone that actually plays games.

    The people that forced this direction live to work and spend the two hours they sleep each night cuddling with their phones so they don't miss a 3:43 am email.

    Concepts like trust, community and sustained long term growth are words to manipulate the gullible masses.

    This change and the deceit through silence that led up to it provide irrefutable evidence that the spreadsheet/powerpoint monkeys are completely in charge.

    Please don't expect a meaningful response to your post. I can assure you that the actual decision makers care about the forums only to the extent the employees that post here stick to the official marketing department talking points.

    This game might have been the One, but it turned out otherwise. We'll have to keep waiting until someone with vision and deep enough pockets to stick to that vision decides to make something epic and lasting.

    Star Citizen. An MMO developed without corporate investors by a man who is a gamer himself and is fulfilling his vision of the game he always wanted to play.
    Victoria Lux - Templar Tank
    {EU/DC}
  • Humanistic
    Humanistic
    ✭✭✭✭
    Well one of your first problems is thinking that sending in a bug report entitles you to some sort of open discussion with developers. Its called a "bug report" for a reason, not a "bug discussion". The team simply isn't equipped to personally discuss every single bug report from every single player, intimately.
  • Stonesthrow
    Stonesthrow
    ✭✭✭✭
    Not sure why they would respond to this…

    They just did an 80 min video WITH the BIG CHEESES explaining what was going to happen, what would be in the shop, how they would reward previous subscribers, long time hard-core fans, how the shop would NOT be pay to win, how it's not free to play, how DLCs would be pay gates but up to 1.6 would be free with a box buy, or if you have already bought it… free for you.

    This is basically you saying "I don't believe you, prove it to me."

    Why, or HOW at this exact moment, can they?
    Edited by Stonesthrow on January 22, 2015 3:59PM
  • xaade
    xaade
    ✭✭✭
    rophez_ESO wrote: »
    xaade wrote: »
    Not responding to this, even if the response was just "read post", would contribute 50% to my decision to continue to subscribe, even play at all.

    If I were a dev and someone said, essentially, "Reply to my post or I quit." I probably wouldn't reply. It sets a bad precedent.

    It doesn't even have to be a response to this thread.

    I just need evidence that they can handle the things they are talking about. If they mess this transition up, I won't wait for them to fix it, like I've waited for them to fix everything else.
    I like the "So, let me tell you my terms and conditions" part .... Yeah well you did click on the -I agree- button to play this game so you are far from being able to make such demands.
    Well tried though.

    I can stop clicking that button.

    Not sure why they would respond to this…

    This is basically you saying "I don't believe you, prove it to me."

    Why, or HOW at this exact moment, can they?

    They said things before, and did not follow through.

    The bulk of my post was that they seem to be more interested in rushing to grab console customers than to make due on any of the content promises they've made.

    The champion system will open up opportunities. But if they choose not to take those opportunities, then there's no reason to continue to invest.

    How can they prove it? Show progress on new content that people actually want. Do they have a skeleton of a change in progress to produce more content to support the champion system? A big concern for v14s is that they won't have the content to earn the champion points. Show progress on that.

    The only progress they've shown with this disclosure is that they are preparing to grab more customers. There's a token thrown at current subscribers that simply gives me no reason to subscribe other than the DLC part. Show the progress you've made on a DLC. Surely you've got a couple of concept art sketches?

    Don't even have that much? Then, yeah, it's hard to trust you at this point. All I've seen is the setup for another B/F2P transition that opens up the opportunity to fail this game hard.
  • xaade
    xaade
    ✭✭✭
    Humanistic wrote: »
    Well one of your first problems is thinking that sending in a bug report entitles you to some sort of open discussion with developers. Its called a "bug report" for a reason, not a "bug discussion". The team simply isn't equipped to personally discuss every single bug report from every single player, intimately.

    Interestingly enough, I've been part of forum communities that have been equipped to personally discuss with the players how to refine the game. It failed when it went F2P.
Sign In or Register to comment.