Account suspended - Not Fair

sechan95 · January 2015

if there any support team can read this. please review back my ticket.

Today i got my account suspended, dont know what a reason my account banned. i've never violated the Terms of Service. i've submitted ticket to ESO support but they only tell me i did in fact violate they Term of services due to evidence exploitation of in game resources and no response untill now. i dont know what thats mean maybe someone can tell me. i just play normally, i want to levels my toon to VR14 before new update coming. everything i do in this game now useless.

Thanks and sorry my english was bad.

Ramtaku · January 2015

ESO has an outstanding customer support system and you can call them on the phone. They will even call you back.

The forums are not the place to deal with your issue.

fromtesonlineb16_ESO · January 2015

The history of these forums shows that on more than one occasion a ban was only reversed (and hence the original assertion by ZOS that the ban had been reviewed and was justified was proved to be false) after posting on here.

Off the top of my head I can clearly recall two, I know there have been others I'm less clear about.

olsborg · January 2015

In certain cases it does seem like the ban hammer was used prematurely. I can remember a few of the top of my head. Its a shame.

ZOS_PierreL · January 2015

Hello @sechan95 ,

You can appeal or ask for information about a ban/suspension on your The Elder Scrolls Online account by taking the following steps:

Open the Support page on the official ESO website and click on Email or contact Customer Support here.
Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"
Choose "I Would Like to appeal a suspension/ban." from the Select a Subcategory dropdown menu.
Describe the problem in the space provided.
Click Submit Question to send the appeal to Customer Support.

The forums are not the correct avenue to discuss game/forum account bans/suspensions. Our Code of Conduct does not allow the discussion of disciplinary actions whether they occur on the forums or in the game. As such, we are closing this thread.