Really don't know why my account got banned after 15 minutes.

Donotknowwhy · January 2015

Hello everyone.

I don't want to creat this topic , but i really don't know why my account got banned, even after conttact Customer support.

I bought my key 3 days ago , and then creat my account. All my information is correct and true. I just played about 15 minutes ( finished the first quest and my level reach level 3 or 4), then logout . After 1 day , my account got banned with no reason.

Customer support sent me 1 answer :
" After a thorough review of your account with the UserID FreziaDG, it has been determined that the account did in fact violate our Terms of Service "

and when i ask a clearly reason "

We reserve the right to not disclose any information regarding the action taken against your account. We consider this matter closed. "

What happened with Support team ?

Anyone know my account's issue ?

Thank you.

Aett_Thorn · January 2015

There is absolutely nothing that we, as players, can tell your about what happened. You will need to keep talking to support about this.

Digiman · January 2015

You need customer support. We can't really help with the issue. But a ban is pretty bad and hard to really open a dialogue up with them as most will outright ignore it.

jeevin · January 2015

I could go into it but I won't because I would be just making it up. Contact customer support again. The squeaky wheel gets fixed.

Edit: best of luck wayfarer

Donotknowwhy · January 2015

Aett_Thorn wrote: »

There is absolutely nothing that we, as players, can tell your about what happened. You will need to keep talking to support about this.

Seem support team don't want to do them work

. Automatic reply for me. Good job team.

ZOS_TristanK · January 2015

We encourage you to work directly with our support team, @Donotknowwhy, as the forums are not the appropriate avenue to discuss in-game actions. As we do not allow the discussion of disciplinary actions on the forums, we are going to go ahead and close this thread.