I recently finished my work in summer, and wanted really to enjoy the new ESO experience for me, first things first the game fascinate me in all way, i love the point that i do not have to be in game whole days 10+ hours, like other MMORPG, first time i do enjoy game.
+ So i paid maximum subscription because was sure that i would not stop only in night blade...
-1'st day playing, smooth gameplay, except 25 min. waiting in queue for log in
-2'nd day playing, woke up, drunk coffee, put pasword, select character, location loading screen, screen freezed, force stop eso.

+Called ESO tall free telephone, waited for 35 min. (literally), called again 18 min. no answer, btw like your BOT voice.
+Sent 2 tickets, 9 hours ago, no answer
+Replied for previous message (had 1 issue in 1'st dayof playing as well), still no answer
+Lost day, without even spending 10 min playing game
Looked for 7 hours in internet for solution:
-6 times restarted PC, nothing
-Repair (4 times !!!) and restart PC nothing
-My Documents, ESO setting (REQchange from -1 to 0) changed, restarted PC, nothing
-Again called Support, nothing (this time tried German language... who knows...)
-Tried all different setting in-game, from full screen to shadow details (every time restart PC) , nothing
-Log in for 16's tries, put my password, window that i use different IP (was at the same PC) appears, saying i have password in email, ok np, go to email, copy password return to game window disappear, log in to character select without problem, Again freeze


Since, i really work hard for my money (as all we) i wish to have at least playable product, i paid for Imperial Edition, and 180 days Subs, either you return back the money, or you try make me enjoy this beautiful amazing game, i am fine with both.

Thank You

Regards,Volodimir Michailovich