Suggestion to the ESO Customer Support Team

bitaken · September 2014

I would like to suggest that one day be credited to each customer account per day since the most recent release of the update No. 4. I believe this update was not ready for release as the constant crash to desktop in Cyrodil has been ongoing - well documented by the player base - and we have had enough.

If you expect us, as paying customers, to continue to subscribe to your product you should know that we have had it. Many of my friends in game log off after battling for keeps and battling constant crashes to desktop. It's not funny at this point - people really are UN-subbing. If you do not care that is fine - let the game die - maybe you made all the money you needed to and are all set with this title - I don't know as I am not privy to your financial information.

1) Caltrops bug taking weeks to fix - though it was openly recognized by the developers and community service team.

2) FPS bug was insanely stupid and cause many people to leave the game.

3) Not addressing ANY of the current issues plaguing AvA in your game. Players have posted good content concerning how to deal with FWC issues, flag turning issues in large scale battles and many other issues we are seeing daily in Cyrodil. Lack of response is maddening at this point.

It is time for ZOS to step up to the plate and show some customer appreciation for our continued love of your game - and monetary support of it as well.

Please, credit our accounts for one day - per day since the most recent update - until the problems that the most recent update created - are fixed.

You will get my sub back for sure - and the rest of the people who have already LEFT THE GAME - may have a reason to come back and see what a great job you did fixing it - when you fix it.

Thank you for reading my suggestion.

Braidas · September 2014

I'd prefer the 1$ per crash suggestion but I suppose they'd be out of money, this works too. I'd like the game time from the FPS bug reimbursed too; seriously, pvp'ers paid and are currently paying you for a broken product. Any company would at the very least compensate for their failure to deliver a working product, no less the annoyance it's caused.

I think at this point it's clear you guys are in over your heads. Something is going very wrong to consistently cause game breaking issues, take weeks to fix them, and barely even acknowledge/communicate to us about them. I feel bad for all the devs/artists/writers etc. who have made a great game, only to have it squandered by a *** company.

Ezareth · September 2014

I don't think we should be paying for their failures that's for damn sure.

I remember Blizzard credited over a Month of time in the first few troubled months of Wow and the game ran like a well oiled machine compared to the way this game is running.

Honestly though, I don't think they're in the financial position to credit anyone. They're already running a barebones operation and just trying to milk as much $$$ from their customers before the launch of the console release.

This is the first and last Zenimax game I'll ever play.

Elsonso · September 2014

ZOS: If it comes to this, I would prefer to not be on this list. Thanks.

Aenra · September 2014

since they are already aware of the technical issues, you could perhaps be a bit more constructive and, say, waste your time in something more positive?

also, as a sidenote, i see the PvP oriented audience whine and whine and whine in each and every MMO they come to inhabit prior to once again leaving it for the next one.
You ever thought it might have something to say in regards to your playing preferences and character altogether?
You ever thought it might be just the time to do some critical thinking and, behold the wonder, come to the conclusion that maybe, just maybe, you should refrain from themeparks and stick to 101% ffa PvP titles?

this is not helping anyone..you most of all. No offense meant

bitaken · September 2014

Aenra wrote: »

since they are already aware of the technical issues, you could perhaps be a bit more constructive and, say, waste your time in something more positive?

also, as a sidenote, i see the PvP oriented audience whine and whine and whine in each and every MMO they come to inhabit prior to once again leaving it for the next one.
You ever thought it might have something to say in regards to your playing preferences and character altogether?
You ever thought it might be just the time to do some critical thinking and, behold the wonder, come to the conclusion that maybe, just maybe, you should refrain from themeparks and stick to 101% ffa PvP titles?

this is not helping anyone..you most of all. No offense meant

So, let me get this straight. You are saying that people who enjoy team based PvP with the requirement of a synergistic group should be leaving the game to go play FPS titles?

Is that really what you came here to say?

Thanks for posting - but seriously get a clue. You obviously have no idea what it's like to play on a team V other players on a team with the same, but opposing, objectives. That's OK - go enjoy your scripted encounters - farm your digital pixels and enjoy yourself. I would never try to pee in your cheerios. Stay the heck out of mine.

If the Developers of the game wanted purple pixel hunters to be the only population - they would not have written Cyrodil.

Since they did - and they promised large scale - stable - fun - Alliance V Alliance - and they have not been able to deliver a slightly stable product since the patch - asking for a credit (effectively) for the time we paid for since the patch - till the fix goes live - is a completely reasonable request.

Braidas · September 2014

Aenra wrote: »

since they are already aware of the technical issues, you could perhaps be a bit more constructive and, say, waste your time in something more positive?

also, as a sidenote, i see the PvP oriented audience whine and whine and whine in each and every MMO they come to inhabit prior to once again leaving it for the next one.
You ever thought it might have something to say in regards to your playing preferences and character altogether?
You ever thought it might be just the time to do some critical thinking and, behold the wonder, come to the conclusion that maybe, just maybe, you should refrain from themeparks and stick to 101% ffa PvP titles?

this is not helping anyone..you most of all. No offense meant

damn trolling hard...i hope your team crashes during every boss in trials, and then when you get back in your at 2 fps before you crash again. no complaining now

Evergnar · September 2014

The only free game time they have ever given was in early access. No signs of that every happening again. A vanity pet after 6 months is what you get.

Who knows maybe they are right not to open the game time can of worms again as everybody and their mother would be demanding free game time any time they ran into a problem.

They have not done a good keeping their player base however. I'm not sure if they don't know how or if a revolving door is just part of their business plan. From a players standpoint its always discouraging to see though.

Krinaman · September 2014

At this point I would take some AP, VP, and gold. Simply due to the fact that I probably missed out on a good 100K worth of ticks since this patch came out due to all the crashing.

Marthenil · September 2014

ezareth_ESO wrote: »

I don't think we should be paying for their failures that's for damn sure.

I remember Blizzard credited over a Month of time in the first few troubled months of Wow and the game ran like a well oiled machine compared to the way this game is running.

Honestly though, I don't think they're in the financial position to credit anyone. They're already running a barebones operation and just trying to milk as much $$$ from their customers before the launch of the console release.

This is the first and last Zenimax game I'll ever play.

As someone who's also been at WoW's launch, calling it a well oiled machine at launch sounds laughable. Perhaps those nostalgia goggles are doing it? Should I also put 'em on?

Phinix1 · September 2014

Aenra wrote: »

You ever thought it might have something to say in regards to your playing preferences and character altogether?

Yeah, because a game that crashes more than a drunk clown in a bumper car which charges you $15 bucks a month for the privilege and where customer support doesn't even have the courage or integrity to admit there IS a crashing problem let alone do anything about it for 4 days running now, is NOTHING to complain about, right?

Shame on those paying customers, expecting to be able to use the product they pay for. I am the biggest TES "fanboy" going and even I have had enough of this crap.

Patch after patch they break more than they fix, and that wouldn't even be so bad if they had the integrity and honesty to admit it, but ZOS has THE WORST customer interaction in the history of transistor technology.

They pick a few select guilds with hundreds of paying customers to mollycoddle, then refuse to even issue public statements about these issues to the rest of us.

It really is a little insulting they haven't said a word about the constant crashes in 4 days.

Ezareth · September 2014

Marthenil wrote: »

ezareth_ESO wrote: »

I don't think we should be paying for their failures that's for damn sure.

I remember Blizzard credited over a Month of time in the first few troubled months of Wow and the game ran like a well oiled machine compared to the way this game is running.

Honestly though, I don't think they're in the financial position to credit anyone. They're already running a barebones operation and just trying to milk as much $$$ from their customers before the launch of the console release.

This is the first and last Zenimax game I'll ever play.

As someone who's also been at WoW's launch, calling it a well oiled machine at launch sounds laughable. Perhaps those nostalgia goggles are doing it? Should I also put 'em on?

Perhaps you missed the part where I said "Compared to". WoW's launch was horrible. The game lagged constantly during peak times and you rubber banded everywhere and it took 20 seconds to loot anything. Blizzard was very open and honest about the issues and it was understandable that they underanticipated the demand for the game and didn't have the hardware on hand to support the influx of players. Still, the game didn't constantly desktop crash and outside of peak times the game did run well. All in all the game wasn't very buggy and the patches they introduced never made the game WORSE...always better. Still they credited everyone over a free month of time for a reason.

Zenimax and TESO has been almost the exact opposite from Blizzards approach. So little communication it would be better if they didn't communicate at all as most of their posts just inflame people as they are never follow up. Bugs that are reported in PTS almost always make it into the live version. More bugs are introduced in each patch than are solved with the patch itself.

Honestly, I've never seen a game get worse the more it is patched outside of ESO.

Aenra · September 2014

you can switch and alter one's points to your heart's content;
until however you can also alter reality, i would advise you to think more

- it is one thing to say we have issues, we do and aplenty
- it is quite another to try and be "moar" vocal than the other guy and demand compensation/money back/freebies just because you feel you are the most entitled to it

You are not. Hence my stating the type of this game. No matter how well they juggle the balls, having too many up in the air entails some form of imbalance, skewing of priorities and/or delays, in one spectrum or another.

Hence, my saying, again, try and be more constructive
Hence, my saying, again, try and think more, ooor, go to a game where PvP content ---is--- the content, ie where you know they are working for you and you alone, ie where you know there is no other gaming sphere "threatening" to take developer time away from yours.
Because in THIS game, they got to try and do many things simultaneously. Human nature alone pretty much necessitates some form of a *** up. Logic 101?

Need we over analyse even the most basic facts?
Is it really so hard for you to differentiate between the above and a "gtfo" reply?
And if it is, what does that say about you?

Am i clearer now?

bitaken · September 2014

Aenra wrote: »

you can switch and alter one's points to your heart's content;
until however you can also alter reality, i would advise you to think more

- it is one thing to say we have issues, we do and aplenty
- it is quite another to try and be "moar" vocal than the other guy and demand compensation/money back/freebies just because you feel you are the most entitled to it

At what point in my OP did I say only PvP players should be compensated? - Oh your critical thinking fails at reading apparently, because I did not.

Aenra wrote: »

You are not. Hence my stating the type of this game. No matter how well they juggle the balls, having too many up in the air entails some form of imbalance, skewing of priorities and/or delays, in one spectrum or another.

I am not interested in excuses. As others have stated in this thread already many of the issues brought to light with PTS were never addressed - yet they released the patch anyway. Bugs that were reported in Beta - were not addressed and went live. I did the pre order and played during the early release and they DID give us free time extension because of bugged quests and other issues that caused server down time. The effective failure of content currently being seen by people in Cyrodil is less than the effect on play that was present during early release - believe me.

Aenra wrote: »

Hence, my saying, again, try and be more constructive
Hence, my saying, again, try and think more, ooor, go to a game where PvP content ---is--- the content, ie where you know they are working for you and you alone, ie where you know there is no other gaming sphere "threatening" to take developer time away from yours.
Because in THIS game, they got to try and do many things simultaneously. Human nature alone pretty much necessitates some form of a *** up. Logic 101?

On patch day I posted a thread inquiring from other players if they were also experiencing crashes - the thread evolved and people posted times / messages they were getting / and what type of activity they were involved with. See here:

http://forums.elderscrollsonline.com/discussion/131964/constant-crash-to-desktop/p1

There were many constructive posts after Jessica asked for more information. Since her single comment they have gone dark with replies / feedback / input to the playerbase that WAS co-operating and being helpful.

Aenra wrote: »

Need we over analyze even the most basic facts?
Is it really so hard for you to differentiate between the above and a "gtfo" reply?
And if it is, what does that say about you?
Am i clearer now?

Yes, you are quite clear in your elite chair of ineptitude. The reality that there is a major performance problem on the client side with code they released as "new content" is causing many many many many client crashes a day needs to be addressed in more than just a fix. That is the point of my OP and your contempt for PvP players is not even mildly veiled - so take it elsewhere.

Phinix1 · September 2014

Aenra wrote: »

Need we over analyse even the most basic facts?
Is it really so hard for you to differentiate between the above and a "gtfo" reply?
And if it is, what does that say about you?
Am i clearer now?

Get off your high horse man.

Your passive aggressive "what does that say about you" schtick just makes you look like a troll.

Aenra · September 2014

AlienDiplomat wrote: »

Get off your high horse man

i see no point engaging in any a conversation when suffering from an inflated ego. Can you say the same?
Mind your remarks, and mind once more my own

Mind my sticking to subject, mind your going all personal on me..and tell me whose issue it is we are focusing at. Horses notwithstanding

Columba · September 2014

Aenra wrote: »

AlienDiplomat wrote: »

Get off your high horse man

i see no point engaging in any a conversation when suffering from an inflated ego. Can you say the same?
Mind your remarks, and mind once more my own
Mind my sticking to subject, mind your going all personal on me..and tell me whose issue it is we are focusing at. Horses notwithstanding

Lol wut?

Phinix1 · September 2014

Columba wrote: »

Aenra wrote: »

AlienDiplomat wrote: »

Get off your high horse man

i see no point engaging in any a conversation when suffering from an inflated ego. Can you say the same?
Mind your remarks, and mind once more my own
Mind my sticking to subject, mind your going all personal on me..and tell me whose issue it is we are focusing at. Horses notwithstanding

Lol wut?

Agree with me, and play along with my taking an imaginary high ground and winning some hypothetical debate otherwise...

Aenra wrote: »

what does that say about you?

Bramir · September 2014

Pvers with attitude make me laugh. Its like having a ten year old talk smack to you...