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Why has it been 3 months since the last AUA update here on the ESO site?

LonePirate
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Does anyone remember the ESO site updates where ZOS would actually answer player questions? Updates like this one:

http://www.elderscrollsonline.com/en-us/news/post/2014/06/16/ask-us-anything-variety-pack-15

It has been three months since the last one. Why did ZOS stop doing these? Will there ever be another one?

@ZOS_JessicaFolsom These are the types of web content updates players like to see and actually read. These should be weekly updates, not quarterly ones.
  • ers101284b14_ESO
    ers101284b14_ESO
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    They probably got tired of answering the same 5 questions.

    Here I can answer all the questions you have ever.

    Soon
    We have no plans yet
    We would like to do that, but not yet
    We can't talk about that yet
    Keep checking back


    Edited by ers101284b14_ESO on September 8, 2014 3:57PM
  • daneyulebub17_ESO
    daneyulebub17_ESO
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    They probably got tired of answering the same 5 questions.

    Then. All. They. Need. To. Do. Is. Answer. Different. Ones.

    If you think there's only "5" questions posted on these forums, regularly, that have yet to be addressed, you don't read these forums.

    This message confirms that you have successfully cancelled your subscription to The Elder Scrolls Online. You will no longer be charged for a subscription on a recurring basis, and your access to the game will expire at the end of your current subscription cycle.

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  • ers101284b14_ESO
    ers101284b14_ESO
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    They probably got tired of answering the same 5 questions.

    Then. All. They. Need. To. Do. Is. Answer. Different. Ones.

    If you think there's only "5" questions posted on these forums, regularly, that have yet to be addressed, you don't read these forums.

    Stamina Balance
    Lag
    Bugs
    Next Content
    Nerfs

    That covers the first 5 pages.

    Edit: Ok that's an Exaggeration but not by much.
    Edited by ers101284b14_ESO on September 8, 2014 4:05PM
  • Ragefist
    Ragefist
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    Because Quakecon
  • AshySamurai
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    @ers101284b14_ESO‌ You forgot about armor balance. 6 questions in total.
    Edited by AshySamurai on September 9, 2014 2:24AM
    Make sweetrolls, not nerfs!
  • twev
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    They probably got tired of answering the same 5 questions giving the same 5 answers....

    Here I can answer all the questions you have ever.

    Soon
    We have no plans yet
    We would like to do that, but not yet
    We can't talk about that yet
    Keep checking back

    [Fixed it for you.]


    Edited by twev on September 8, 2014 4:48PM
    The problem with society these days is that no one drinks from the skulls of their enemies anymore.
  • ers101284b14_ESO
    ers101284b14_ESO
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    twev wrote: »
    They probably got tired of answering the same 5 questions

    Here I can answer all the questions you have ever.

    Soon
    We have no plans yet
    We would like to do that, but not yet
    We can't talk about that yet
    Keep checking back

    [Fixed it for you.]


    Doesn't need fixing. They would give more than the same 5 answers if people did ask more than the same 5 questions.
  • Arsenic_Touch
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    Weekly updates? they ain't got time for that. They're too busy skipping maintenance. I would love it if they actually made an effort around here to discuss things but it will never happen.

    Doesn't need fixing. They would give more than the same 5 answers if people did ask more than the same 5 questions.

    It's clear you don't pay much attention if you think there are only 5 questions being asked.
    Is it better to out-monster the monster or to be quietly devoured?

    ╔═════════════ ೋღ☃ღೋ ══════════════╗
    "Hope can drown lost in thunderous sound."
    "Fear can claim what little faith remains."
    "Death will take those who fight alone."
    "But united we can break a fate once set in stone."

    ╚═════════════ ೋღ☃ღೋ ══════════════╝

    NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB
  • ers101284b14_ESO
    ers101284b14_ESO
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    Weekly updates? they ain't got time for that. They're too busy skipping maintenance. I would love it if they actually made an effort around here to discuss things but it will never happen.

    Doesn't need fixing. They would give more than the same 5 answers if people did ask more than the same 5 questions.

    It's clear you don't pay much attention if you think there are only 5 questions being asked.

    And obviously you don't pay attention to anything other than what you want to or you would have already seen my other post where I said
    They probably got tired of answering the same 5 questions.

    Then. All. They. Need. To. Do. Is. Answer. Different. Ones.

    If you think there's only "5" questions posted on these forums, regularly, that have yet to be addressed, you don't read these forums.
    Edit: Ok that's an Exaggeration but not by much.

  • driosketch
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    @ers101284b14_ESO‌ You forfot about armor balance. 6 questions in total.
    Armor balance ties into the stamina balance question.

    People are quite upset about what was a simple generalization. But I bet if you were to list the "many" questions, we could probably group them into 5 or so basic categories.
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • daneyulebub17_ESO
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    Come on. I could come up with a dozen specific questions easily. They don't have to all be huge, earthshaking issues--a scheduled Q&A is just an opportunity to get some feedback on whether some things that come up often are ever going to be addressed or have been rejected so we can move on.

    Here's some ones that have nothing to do with balance or bugs per se. While not game breaking, (and sometimes fixable via addon), most have been the subject of more than one thread.

    And, no, "somebody supposedly said something in Reddit about that feature during beta" doesn't really satisfy. Official word on where Zeni officially stands, not forum commenter hearsay, on ever addressing stuff like this is what's valuable with a Q&A feature. Instead of making those who bring them up feel they're not being heard at all.

    NOTE: I'm in no way trying to start a discussion about any of these here, BTW. Just saying it would be nice to get an official word from the source since all of them have come up and been debated.


    Any plans on changing the horror that is the quick slot radial menu?

    Are you even considering putting OPTIONAL name plates back in?

    Or... OPTIONAL chat bubbles?

    How about /follow?

    If an admittedly desirable feature is available via addon, is that "good enough" for you to put it on a back burner? If so, do you plan on supporting those addon developers with perks like free subs to encourage them to keep producing? Is it your intention that addons be depended upon to supply very basic features like putting what you loot, or putting basic combat info, into a chat window?

    The Guild Store UI could have a set of questions all to its own. It's weak and unnecessarily frustrating to use. Search options have been improved, but any granularity in a search is still nigh impossible. Any plans there to improve it further? A simple thing, but do you plan on taking a look at the default filters in the guild store search (Motifs should not be the first choice, for instance, under all crafting professions that use them). There's a LOT of wasted clicks there simply because of silly default options. Any plans to have it remember the last filters between kiosks? Maybe have it not reset the sub-categories when you switch the main category? (I'm on Crafting-Blacksmithing-Raw Materials. Switching to Clothing should not put that 3rd category back at MOTIFS). Maybe allow saved searches, or remember the last used for every category as you go to different kiosks? How about remembering the price you last set for a given item/quantity so you don't have to keep retyping it?

    Can you show the bank/vault info on both the Inventory Screen and Vault Screen without having to go back and forth to check?

    Are you planning on implementing revealing to us what we actually sold in the guild store sale confirmation email?

    What about dumping information on what we looted in to chat?

    What about basic combat info in chat?

    What about extra chat channels beside just Zone?

    Are we going to be able to chat while fishing?

    How about an in-game native voice chat?

    How about being able to use modifier keys with key bindings?

    Better notification (audio chime) for receiving a tell/whisper in game?

    Are we ever going to be able to switch between bank, guild bank and guild store without exiting the banking screen first?

    How about a pet bank, or some way to keep them (and trophies) without using up space?

    How about a free trial, with limitations to prevent spamming and gold farming, so people can try before they buy?

    Is the console version still on track? Surely you have a release time by now, don't you?

    Barber?

    Cosmetic (not just dyed) armor?

    Updates to kiosks to show more info about the guild renting the kiosk (recruiting? contacts? primary focus?)

    Festivals?

    Any changes planned for in-game storage--lots of people seem to think it's too limited/expensive.

    How about not having to log out / in to get your guild store purchases in a timely manner?




    Again--not trying to start any debate on if these features make sense or not--just that some people think they do, and a Q&A feature would be a good way to get word from Zeni if they have any hope of being addressed.


    Edited by daneyulebub17_ESO on September 8, 2014 7:35PM
    This message confirms that you have successfully cancelled your subscription to The Elder Scrolls Online. You will no longer be charged for a subscription on a recurring basis, and your access to the game will expire at the end of your current subscription cycle.

    We're sad to see you go now, but we'll be happy to welcome you back at any time! Whenever you're ready to come back, your characters will be waiting for you, just like you left them. You can return anytime by resubscribing on the Manage Subscription page on your Elder Scrolls Online account.

    Please print this email and keep it for your records.
  • Arsenic_Touch
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    And obviously you don't pay attention to anything other than what you want to or you would have already seen my other post where I said



    Because that little line invalidated what I said? get over yourself. You're just bending over backwards to defend the current status quo when it's clear to everyone else that there's a problem with their communication. Keep up the great "work"
    Is it better to out-monster the monster or to be quietly devoured?

    ╔═════════════ ೋღ☃ღೋ ══════════════╗
    "Hope can drown lost in thunderous sound."
    "Fear can claim what little faith remains."
    "Death will take those who fight alone."
    "But united we can break a fate once set in stone."

    ╚═════════════ ೋღ☃ღೋ ══════════════╝

    NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB
  • ers101284b14_ESO
    ers101284b14_ESO
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    And obviously you don't pay attention to anything other than what you want to or you would have already seen my other post where I said



    Because that little line invalidated what I said? get over yourself. You're just bending over backwards to defend the current status quo when it's clear to everyone else that there's a problem with their communication. Keep up the great "work"

    No because your trying to call me out for exaggerating on a topic I already said I was exaggerating about. But way to try to grow your e-peen.
  • driosketch
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    @daneyulebub17_ESO‌ impressive list, let's what we can compress them down to.

    Various UI tweaks, quick slots, bank interface, ect.
    Various improvements on game information, kios details, combat
    Adding features traditionally found in other MMOs, chat bubbles, name plates
    Game mechanic tweaks, inventory space, notifications
    New content, festivals, cosmetic armor

    Additionally you had:
    Console release &
    Free trials,
    Which I couldn't squeeze easily into the above 5.
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • daneyulebub17_ESO
    daneyulebub17_ESO
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    driosketch wrote: »
    @daneyulebub17_ESO‌ impressive list, let's what we can compress them down to.

    Various UI tweaks, quick slots, bank interface, ect.
    Various improvements on game information, kios details, combat
    Adding features traditionally found in other MMOs, chat bubbles, name plates
    Game mechanic tweaks, inventory space, notifications
    New content, festivals, cosmetic armor

    Additionally you had:
    Console release &
    Free trials,
    Which I couldn't squeeze easily into the above 5.


    How about just one--"Questions relating to ESO"?
    This message confirms that you have successfully cancelled your subscription to The Elder Scrolls Online. You will no longer be charged for a subscription on a recurring basis, and your access to the game will expire at the end of your current subscription cycle.

    We're sad to see you go now, but we'll be happy to welcome you back at any time! Whenever you're ready to come back, your characters will be waiting for you, just like you left them. You can return anytime by resubscribing on the Manage Subscription page on your Elder Scrolls Online account.

    Please print this email and keep it for your records.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • TheBull
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    Tentative schedule on WW changes.

    Any word on fixing NBs cloak, buffing survivabilty and looking at some of it's under performing skills. I'm looking at you Agony... #buffBlurr

    Beyond that some sort of tentative time of table or calendar (subject to change) of all the goodness that's on the way.

    Edited by TheBull on September 8, 2014 9:02PM
  • LonePirate
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    Thanks for joining the discussion, @ZOS_JessicaFolsom. I think a once a month public AUA page like the one I linked would be a good start. These pages are public facing so the questions could be more generic so as to appeal to both new and existing players.

    In addition to that, I think there should be a weekly stickied post on the forums where ZOS answers 5-10 questions/issues posted on the forums or via the in game /bug, /feedback and /help options. The items could range from "how do I do xxxxx" to "what's the difference between weapon crit % and weapon crit damage" to "why hasn't this bug been fixed yet" types of questions.

    I know timetables are amorphous in the software industry so instead of focusing on them and the inevitable questions about when such and such feature will be available, how about addressing the hot button player issues and removing some of the mystery within the game, such as how the Divines trait actually works? Basically, subscribers want some basic communication and the belief that ZOS listens to and cares about them.
    Edited by LonePirate on September 8, 2014 9:16PM
  • seanolan
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    Jessica, I think (and maybe I am just speaking for myself here) that we care far less about the method of answering concerns as we do the timeliness and the consistency of doing so. For instance, many people had expressed concern on the forums about 3 consecutive instances of no maintenance. Yet no responses were forthcoming from you folks, even though one of you, at least,was aware enough of the threads to edit some posts within one of them. In fact, in order to find an answer to the concern, someone had to translate an answer given on the German message boards. You don't need a new method of answering questions and concerns - soneone simply needs to utilize the methods available already and address concerns as they come up. A few posts above, daneyulebub17_ESO introduces some good questions. Perhaps some of those could be addressed. Or perhaps any number of questions that pop up regularly here in the forums could be touched on. Too often, questions get ignored by you all and that leaves, in my mouth at least, a strong taste of dissatisfaction.
    Edited by seanolan on September 8, 2014 9:28PM
  • driosketch
    driosketch
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    driosketch wrote: »
    @daneyulebub17_ESO‌ impressive list, let's what we can compress them down to.

    Various UI tweaks, quick slots, bank interface, ect.
    Various improvements on game information, kios details, combat
    Adding features traditionally found in other MMOs, chat bubbles, name plates
    Game mechanic tweaks, inventory space, notifications
    New content, festivals, cosmetic armor

    Additionally you had:
    Console release &
    Free trials,
    Which I couldn't squeeze easily into the above 5.


    How about just one--"Questions relating to ESO"?
    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    That was it, that was the one question!
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • Lionxoft
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    I know what you're getting at but you might want to rephrase your question.

    On topic, I'd settle for good communication here on the forums. For my satisfaction it doesn't need to have a slick format or anything. Just answers to questions and updates on outstanding (Emphasis on outstanding) issues that need fixes. If the new format construction is taking away from current productivity for the matter stated previously then I'm not sure why it's being done in the first place. A new format, unless really interactive seems like a waste of time.

    There are many threads on this forum that have topics and questions that the community is hoping will be addressed by a Green.


    Here's one of those where a player (Not mentioned. The Mod-Hammer can take a rest) singlehandedly breaks the game for a locked PvP population by abusing the forward camp game system. Issue an ID to the camps that correspond with the user. Remove the user from your game... Or just remove forward camps altogether.

    XOWhuao.png

    https://account.elderscrollsonline.com/code-of-conduct

    5.2 Users will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax.

    Update:
    3 more "Troll Camps". Why do we need a camp at our home gate? Literally, inside of our home gate.
    UwwQg0S.jpg

    Update #2:
    Now 4 troll camps up currently.

    Update #3
    6 troll camps up currently.
    F0Zrhji.png

    Update #4
    5 troll camps up currently.
    kJLcLuK.png

    I'm going to attempt to enjoy the game while the other factions have a severe advantage due to abuse of game systems.
    Edited by Lionxoft on September 8, 2014 10:31PM
  • SG_Celerrimus
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    I would like to see drop gear from Trials be more valuable than crafted gear, and I would like to see that dropped gear have better stats than the crafted gear.

    I agree that crafters should have an important role to play, but they need to not be making the best PvE gear, that needs to come from the PvE "End Game" for ESO, which seems to be Trials.

    Also, please make the Trials fights more of a challenge instead of the face rolls they are right now.
    Edited by SG_Celerrimus on September 8, 2014 9:56PM
  • kungmoo
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    anything more you can say on this =
    Hi folks,

    We hear you loud and clear about the need for resource management improvements for Templars. We're looking into what we can do there, too, and appreciate your suggestions.

    3 months and haven't heard anything else about it
    Some men are alive simply because it is against the law to kill them. -Edward W. Howe
  • SG_Celerrimus
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    Guess ZOS is not responding to questions in this thread?
  • nerevarine1138
    nerevarine1138
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    Guess ZOS is not responding to questions in this thread?

    I guess they already responded in the thread. Sadly, their response isn't rated by whether or not they answered the questions you wanted them to answer in the manner you wanted them answered.
    ----
    Murray?
  • Nazon_Katts
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    How about you do it the classic way? Like, y'know, just having a conversation? I appreciate your efforts, but you're just making it overly complicated, imho.
    "You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!"
  • Talrenos
    Talrenos
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    Why does answering our questions require anything more than actually answering our questions? Why do we need some 'environment' to ask a question in? Why do I have to wait for my last two questions to be answered because this 'environment' is not yet complete?

    In the meantime, I would like to see you actually answering our questions.
    Edited by Talrenos on September 9, 2014 1:10AM
  • JKorr
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    Devs answer a question, clearly stating what they are going to do.

    "Why would you do that?"
    "How do you justify that?"
    "You need to give us more detail on that."
    "That isn't satisfactory; why would you think we would be happy with that idea?"
    "Who came up with this crap idea?"
    "That sucks and everyone on the team should be fired."

    Yeah. Cause people on this forum are reasonable and can actually have a conversation/discussion about the devs' plans for the game.

    No matter what the devs say, people are going to demand more information, not be satisfied with the amount of information they can give out, won't be happy with the changes, and will be focused on what that individual wants to see. Devs try to improve nightblades and hear massive ranting on why sorcerors need to be "fixed" first. Or if pvp isn't changed to suit them, long rants about how the game is doomed and everyone should switch to "other game of choice" because the devs obviously don't know what they are doing.

    I can see where the devs, especially if it is the devs, want a different environment to deal with questions.

    Personally, I'd rather they just work on the game, and post updates about what they are doing instead of trying to come up with answers that will satisfy some of the posters.

    EDIT:spelling
    Edited by JKorr on September 9, 2014 2:12AM
  • Foxhunt
    Foxhunt
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    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    I have a question:
    Can we look forward to changing our characters voice via paying a gold price in game and/or can we look forward to more voice options available to us in character creation in the future? I regret my voice choice for my character.
  • Lionxoft
    Lionxoft
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    Foxhunt wrote: »
    Hey folks,

    We're working on a few new programs that are built around answering your questions in a more live environment. Not quite ready to roll them out yet, but in the meantime, what would you like to see?

    I have a question:
    Can we look forward to changing our characters voice via paying a gold price in game and/or can we look forward to more voice options available to us in character creation in the future? I regret my voice choice for my character.

    Do you have the bug where your male imperial has a woman's voice while riding the horse? I have that :'(
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