Let's Talk Postern Door Bug...

DemonNinja · August 2014

Well I am at my wits end with the Postern Door bug. This bug has existed since the start of the game and it is at the top of the most frustrating bugs list in ESO. The fact that this has not been fixed yet is, well, to be frank, ***. It can literally turn the tide of a fight if we have to run around the entire keep in order to access it.

It seems to mainly happen after repairing a keep's wall back up that has the postern on it. Though, occasionally we will happen on a Poster Door that simply says "Access Denied Sucker!"

@ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ - Can we please get an ETA on the fix for this? Frankly its unacceptable that this level of an issue has remained addressed for this long while you guys put resources on fixing things like Guild Tabards not showing on NPCs - that is totally cosmetic and should be prioritized lower than a game breaking bug... Enough is enough, lets get this fixed!

Pathfinder · August 2014

Door boy: Do not try and open the door. That's impossible. Instead... only try to realize the truth.

DemonNinja: What truth?

Door boy: There is no door.

DemonNinja: There is no door?

Door boy: Then you'll see, that it is not the door that opens, it is only yourself.

DemonNinja · August 2014

LOL Thanks Pathfinder - I thought Matrix Online died years ago...

NorthernFury · August 2014

DemonNinja wrote: »

Well I am at my wits end with the Postern Door bug. This bug has existed since the start of the game and it is at the top of the most frustrating bugs list in ESO. The fact that this has not been fixed yet is, well, to be frank, ***. It can literally turn the tide of a fight if we have to run around the entire keep in order to access it.

It seems to mainly happen after repairing a keep's wall back up that has the postern on it. Though, occasionally we will happen on a Poster Door that simply says "Access Denied Sucker!"

@ZOS_JessicaFolsom‌ @ZOS_GinaBruno‌ - Can we please get an ETA on the fix for this? Frankly its unacceptable that this level of an issue has remained addressed for this long while you guys put resources on fixing things like Guild Tabards not showing on NPCs - that is totally cosmetic and should be prioritized lower than a game breaking bug... Enough is enough, lets get this fixed!

That was a killer at Farragut last night. Totally agree this needs to be a priority as it happens quite often, sometimes in critical situations.

s7732425ub17_ESO · August 2014

There are 2 door bugs now. One in which the E does not appear on postern doors. The other is that the E does appear, but no matter how much you hit it, you do not go through the door. The second bug appeared last patch.

Jaxom · August 2014

s7732425ub17_ESO wrote: »

There are 2 door bugs now. One in which the E does not appear on postern doors. The other is that the E does appear, but no matter how much you hit it, you do not go through the door. The second bug appeared last patch.

The second bug can be fixed by weaponswapping. The same fix works if you cannot use transit. If the E doesn't show up, no work around I know of.

seneferab16_ESO · August 2014

Jaxom wrote: »

s7732425ub17_ESO wrote: »

There are 2 door bugs now. One in which the E does not appear on postern doors. The other is that the E does appear, but no matter how much you hit it, you do not go through the door. The second bug appeared last patch.

The second bug can be fixed by weaponswapping. The same fix works if you cannot use transit. If the E doesn't show up, no work around I know of.

Weaponswapping doesn't always fix it for me, /reloadui sometimes does. And if not, a relog will.

Yay queue.

Planchard · August 2014

The 2nd one is an annoying bug but I've always been able to bypass it by hitting ESC twice. I've noticed that it usually happens after I die and I have an ability that is in que as I die. When I spawn at a keep, none of my abilities will work and you can't use a door/transit even though E appears on screen.

Another bug is where your weapons disappear and you can't see your casting animations. If you encounter this bug and you're out of combat, unequip your pants and then equip them again. This should solve that issue (it has for me each time I've encountered it)

Jaxom · August 2014

seneferab16_ESO wrote: »

Jaxom wrote: »

s7732425ub17_ESO wrote: »

There are 2 door bugs now. One in which the E does not appear on postern doors. The other is that the E does appear, but no matter how much you hit it, you do not go through the door. The second bug appeared last patch.

The second bug can be fixed by weaponswapping. The same fix works if you cannot use transit. If the E doesn't show up, no work around I know of.

Weaponswapping doesn't always fix it for me, /reloadui sometimes does. And if not, a relog will.

Yay queue.

Yeah, it's gone on far too long. This should have been fixed during beta.

ZOS_JessicaFolsom · August 2014

The postern door issues are ones we've been trying to reliably reproduce internally for some time now. We are aware of the issues and still working on determining the cause. If you have any details that may help us pin down the combination of things that triggers this to happen, please let us know.

Teargrants · August 2014

Any time a section of wall containing a door is rebuilt, it seems to bug out about 50% of the time.

Strakand · August 2014

@ZOS_JessicaFolsom as people have stated above the most common occurrence is after a wall is rebuilt that holds a door within.

Armitas · August 2014

^It seems to fix if you relog, and it seems to occur after the breach is repaired. So if I log on, head to kingscrest. Watch the postern wall get breached, then someone repairs it there is a good chance it will not work. If I relog it will work.

ZOS_JessicaFolsom · August 2014

Strakand wrote: »

@ZOS_JessicaFolsom as people have stated above the most common occurrence is after a wall is rebuilt that holds a door within.

Thank you. We do have that particular scenario noted.

Jaxom · August 2014

Strakand wrote: »

@ZOS_JessicaFolsom as people have stated above the most common occurrence is after a wall is rebuilt that holds a door within.

This. Also, when you get the random loading screen when rebuilding walls, most of the time it bugs out then as well.

ZOS_JessicaFolsom · August 2014

Jaxom wrote: »

This. Also, when you get the random loading screen when rebuilding walls, most of the time it bugs out then as well.

Hmm, interesting. Sending that one along. Thanks!

eventide03b14a_ESO · August 2014

DemonNinja wrote: »

LOL Thanks Pathfinder - I thought Matrix Online died years ago...

Matrix Online died a month before it was released.

eventide03b14a_ESO · August 2014

Maybe if they didn't rely on their player base to create addons to their severely lacking UI they would be able to reproduce these bugs more reliably. I honestly believe that a majority of these bugs we encounter is because they have no idea how their code is going to interact with the player made addons.

Strakand · August 2014

eventide03b14a_ESO wrote: »

Maybe if they didn't rely on their player base to create addons to their severely lacking UI they would be able to reproduce these bugs more reliably. I honestly believe that a majority of these bugs we encounter is because they have no idea how their code is going to interact with the player made addons.

Hmmmmm.....

addons are used in many MMOs.

This bug occurs without addons.... so..... yeah......

DemonNinja · August 2014

ZOS_JessicaFolsom wrote: »

The postern door issues are ones we've been trying to reliably reproduce internally for some time now. We are aware of the issues and still working on determining the cause. If you have any details that may help us pin down the combination of things that triggers this to happen, please let us know.

Yes, it pretty consistently happens when a wall is repaired at a keep. I would say with 90% confidence that if I repair a postern wall I cant ever use the door once the wall goes back up.

Planchard · August 2014

When rebuilding the outer walls in keeps, repair the steps instead of running right up onto the wall. If you stand behind the steps and repair from there, you'll usually be out of range for when the wall is repaired enough and rebuilt. When you see everyone transport once it's been built, you should be able to use the door since you weren't transported.

I've been doing this lately and I've noticed it's helped out quite a bit but sometimes will still bug out.

DemonNinja · August 2014

Also as others mentioned whenever a wall gets repaired there does tend to be a quick load screen that comes up. Which is very jarring and annoying.

Kewljag_66_ESO · August 2014

ZOS_JessicaFolsom wrote: »

Jaxom wrote: »

This. Also, when you get the random loading screen when rebuilding walls, most of the time it bugs out then as well.

Hmm, interesting. Sending that one along. Thanks!

I have noticed that after repairing enough, when the section of the wall with the post door repairs.... at the same time i get a split second black screen OR that split second screen load. This only happens when i am inside the keep as the section gets repaired. This also the only time that the postern door problem occurs and will not give me the option to use the door. IF I am not inside the keep or close outside when the post door wall is repaired i do not get the bug

seneferab16_ESO · August 2014

Planchard wrote: »

When rebuilding the outer walls in keeps, repair the steps instead of running right up onto the wall. If you stand behind the steps and repair from there, you'll usually be out of range for when the wall is repaired enough and rebuilt. When you see everyone transport once it's been built, you should be able to use the door since you weren't transported.

I've been doing this lately and I've noticed it's helped out quite a bit but sometimes will still bug out.

Awesome, will try.

Darlgon · August 2014

Last night, I had two fun bugs. My EP was the only one repairing a wall from inside, at one of the DC keeps... it went to 92 percent before the graphics caught up.. and put me outside in the outer courtyard in the grass.

Later, I was repairing am outer wall with some others.. up , up.. and.. load screen, I come back halfway back across the courtyard, off the steps and almost to the postern steps..

dcincali · August 2014

Remember when /reloadui fixed everything... Ah.. The good old days...

themizario · August 2014

It's not amusing anymore seeing the door fix in patch notes and it STILL is a problem.

dbishop · August 2014

What a great bug. Really gets the heart pounding when you're being chased to a door that may or may not save you.

Totally random whether they open or not and being on a 170+ ping I just accept it as another way to die.

On some keeps they all bug out and the only way I can get out is to jump from the second floor.

Maybe I should change that E to a scroll wheel up so I can just keep rolling till it works.

Tintinabula · August 2014

Its definitely connected to rebuilding the wall and then not being able to use the door. If i help rebuild it..9 times out of 10 I wont be able to use it. It also seems to be particular keeps..Arrius is horrendous for it.

StihlReign · September 2014

The Postern door bug has been around forever.

It's so bad and has existed so long many of us now believe if the dev's cared it would be fixed. It's like the NB dark cloak.

We're to the point where we just don't think they care.

We've listed simple game breaking PvP mechanics for months. This one has been on almost every list.

How about this.

Get rid of the postern doors. Whatever design you're using for the front door, use it for the New Improved Postern Door. Make a mini-front door and add them to keeps. Maybe they'll work.

It's not just one door.

Sometimes we run to 2 postern doors. Then we give up. We just say forget it....run to the front door, see if we make it. Whatever we were doing is over in the seconds we lost anyway.

Because guess what? The front door always works.

Well 99% of the time anyway. If it doesn't work we know we're screwed. Then it's time for the /stuck /reloadui or the logout login relog loop. At which point you're screwed.

Because the queue will be 171 people long. Imagine that...another door that needs to be fixed.

dcincali · September 2014

I really like the loading screens when the wall is re-built. Today on Chill we (AD) were pushing in a keep (DC) back flag to front and the wall got repaired. We all got the loading animation and died right after. Awesome.