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Quest "Stuck"

Transorb
Transorb
✭✭
Hello, I am looking for advice here. I am stuck on the quest "The Prismatic Core." I am level 23 and cannot advance the quest line. My only other options at this point are to abandon the quest which I would really prefer not to do because it is a rather in depth quest that I am very near completing.

I traveled to the Earth forge with Meric, where I fought my way through to the forge itself. I build the small, medium, and large fires - defended the forge, then killed Queen Palolel. We crafted the crystal, and Meric then expresses his concern for a character named "Aelif" and asks to go outside and find her. She is marked on the compass with a white marker, at which point I now proceed out of the forge to find Aelif.

My journal shows the current task is "Find Aelif." I walk outside the forge, and I am standing directly in front of Aelif now. The talk button lights up, but when I press E - nothing happens. She is marked on my compass, but there is no marker directly over her character head. I restarted the client, left the forge and re-entered, I tried talking to the Meric again - I am completely baffled. The only thing the journal says is to "Find Aelif" which I clearly have done. The questline appears to be stuck unless there is something I am missing.

Can anybody provide any insight before I resort to abandoning the quest? Any help is appreciated.

Thanks,
-Matt
Edited by Transorb on April 19, 2014 1:21PM
We have contacted our Customer support team to help you solve your issue.
  • datruE
    datruE
    Soul Shriven
    same problem here. any info?
    We have contacted our Customer support team to help you solve your issue.
  • Transorb
    Transorb
    ✭✭
    Follow up:

    The issue was resolved by turning off the game for over an hour. Logging back in, the quest (as it was only half completed) reverted back to the initial beginning quest - starting me over. The bug was when Meric forged the item, after killing the queen - he is supposed to follow you outside.

    Turns out he was stuck in a loop where he would not walk outside - therefore not continuing the quest. Restarting the quest from square one had resolved the issue, in this case.
  • Pavlina20
    Pavlina20
    ✭✭
    Same issue for me. I abandoned the quest, then logged out for a few hours. When I logged back in, I picked the quest up and it bugged out at the same point. Customer service will not answer my email.

    Council Advisor - Brotherhood of Redemption [DC - NA - PvX - Moderate]
    http://eso.borguild.com/


    Lady - Order of the Star [DC/AD/EP - NA- PvX]
  • ZOS_PierreL
    ZOS_PierreL
    ✭✭✭✭
    Hi @Pavlina20,

    Can you give us your ticket number for investigation, please?

    Thank you.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
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    Staff Post
  • Pavlina20
    Pavlina20
    ✭✭
    sure, help number is 140812-000330

    Council Advisor - Brotherhood of Redemption [DC - NA - PvX - Moderate]
    http://eso.borguild.com/


    Lady - Order of the Star [DC/AD/EP - NA- PvX]
  • ZOS_PierreL
    ZOS_PierreL
    ✭✭✭✭
    Hello @Pavlina20,

    It seems that you got an answer the 12 august. As you explained, the solution didn't work, but you should have answered directly your ticket to explain that.

    I escalated your issue for further investigation and you will receive an answer from our support directly in your mail box.

    Thank you for your patience.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • Pavlina20
    Pavlina20
    ✭✭
    I did respond to that original email, I got no response back.

    Council Advisor - Brotherhood of Redemption [DC - NA - PvX - Moderate]
    http://eso.borguild.com/


    Lady - Order of the Star [DC/AD/EP - NA- PvX]
  • nagarjunna
    nagarjunna
    ✭✭✭✭
    Same problem, however not had time to let it reset and see if that fixes things.
    @nagarjunna- PC / NA / AD / DC
    Zazarakel - Max CP Magicka Templar
    Tartys - Max CP Stamina Nightblade
    Temelechus - Max CP Magicka Sorcerer
    Assaku - Max CP Stamina DragonKnight
    Truthforge - Sub 50 Stamina Templar
    Yang Wudi Sub 50 Stamina Sorceror [DC]
    Shou Chung Sub 50 Magicka DragonKnight
    Chen Tuan Sun 50 Magicka Nightblade
  • Phelaen
    Phelaen
    ✭✭✭
    so we are 6 months further and this bug has not been fixed yet.
    i put in a ticket too. cant copy paste the ticket number from game and the window exited when i tried ctrl C so i dont have the nr,but telling people to abandon and retry is not a fix. i tried it 5 times didnt work.
    fix your game already! six month later same bug still exists.....
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