Elirienne wrote: »

Have not been able to play for abput a month because the bloody launcher keeps having problems. Support helped me fix it once (over 20 emails (not an exeggaration) and over 26!!! hours of total reinstall. Once again it's not working. Now it's telling me I am using an outdated client.

I am sick of this.

I don't care about nerfs, bots, bugs, lags, JUST LET ME FRICKING PLAY THE GAME!

If it's not sorted by the next patch I am unsubscribing and resubscribing when/if they fix it. I can love the game to bits, but I am not paying for it if I cannot FRICKING PLAY IT AT ALL!!!!!

So bloody sick of this.

Opened a ticket again, let's see what they say. I am NOT reinstalling it again, that's for sure. THEY NEED TO FIX THEIR BLOODY LAUNCHER.

Sorry for the rant. So bloody sick of this, there's no words for it.

I feel your pain

Elirienne wrote: »

I've been in tears over this.

If you get so worked up over not being able to play a video game that you break down and cry, you probably shouldn't be playing to begin with.

Reiterpallasch wrote: »

Elirienne wrote: »

I've been in tears over this.

If you get so worked up over not being able to play a video game that you break down and cry, you probably shouldn't be playing to begin with.

Rubbish. You never got so frustrated that you cried? I am not crying because I am not able to play a video game. I am crying because I am *** frustrated and wasted hours of my life trying to INSTALL a game (not play, INSTALL) that suddenly stopped working through no fault of my own.

I appreciate how frustrating that is, but look at the forums for a moment. Do you see a wall of posts about the launcher not working properly? No. That's because for the overwhelming majority of people, it is working properly.

That means that whatever is happening is something specific to your computer's hardware and/or configuration. It doesn't mean that it's your fault, but it's not necessarily something that ZO can fix easily (or entirely on their end). You're just going to have to keep working with them to figure out what it is about your computer that's upsetting the launcher.

Reiterpallasch wrote: »

Elirienne wrote: »

I've been in tears over this.

If you get so worked up over not being able to play a video game that you break down and cry, you probably shouldn't be playing to begin with.

Well. People tend to get pretty emotional over their hobbies and recreational activities. Have you seen soccer hooligans?

Elirienne wrote: »

nerevarine1138 wrote: »

I appreciate how frustrating that is, but look at the forums for a moment. Do you see a wall of posts about the launcher not working properly? No. That's because for the overwhelming majority of people, it is working properly.

That means that whatever is happening is something specific to your computer's hardware and/or configuration. It doesn't mean that it's your fault, but it's not necessarily something that ZO can fix easily (or entirely on their end). You're just going to have to keep working with them to figure out what it is about your computer that's upsetting the launcher.

I have seen enough posts about launcher not working. Just right now there are two more just in the "recent wall, one about a Fatal Error after clicking play, and another, don't remember what about.

My computer is fine, thank you very much, changed absolutely NOTHING on it, and both blizzard and bioware launchers patch perfectly. Even more so, my launcher and game worked perfectly for months, you didn't see me complaining here about anything, did you?

I will never, for the life of me, understand why people take statements about their computers so personally.

You may not have done anything to change your computer (and for all we know, that may be the issue), but something on your end is interacting badly with this launcher program.

Unless you're seeing a huge series of posts about your exact error on the forums, then it isn't widespread enough to be an error on ZO's end. It may be something they can fix, but it's something that's occurring because of a bad interaction with your system. That's why continuing a dialogue with CS is the only way to figure out what could be causing this. This isn't a personal attack against you. Stop treating it as such.

theyancey wrote: »

I'm not having any problems with the launcher. I have crashed a few times since patch but that is all.

Well in what world is crashing not a problem?

But at least you can play...

nerevarine1138 wrote: »

I appreciate how frustrating that is, but look at the forums for a moment. Do you see a wall of posts about the launcher not working properly? No. That's because for the overwhelming majority of people, it is working properly.

That means that whatever is happening is something specific to your computer's hardware and/or configuration. It doesn't mean that it's your fault, but it's not necessarily something that ZO can fix easily (or entirely on their end). You're just going to have to keep working with them to figure out what it is about your computer that's upsetting the launcher.

There's still a significant portion of people who had problems after the recent update.

I had error 210, followed Zenimax advice to fix it, while it did fix it, it insisted on redownloading all 26GB which didnt really bother me as I have an unnlimited download and was home in the day hence could kick it off and not worry about the 3 to 4 hrs it took.

But a guildie with a slower connection had a similar problem and at 7pm Wednesday had only managed to download 57%.

In beta there were launcher problems causing the whole thing to download for some, it's now August and it's still happening.

Most people are so used to it, they simply put up with it or bug it. Few bother posting in the OF, if they do others say it's their fault or accuse them of trolling.

After the EU move and my entire guild (mainly from the UK but also other parts of the EU) had huge lag problems and after the update when again my entire group was crashing to desktop, one poster said it must be our end and is probably bad RAM, I couldn't be bothered to reply to him, but the general consensus in my guild is when theres an obvious problem, the last place they want to post is here, due to such replies.

Ojustaboo wrote: »

nerevarine1138 wrote: »

I appreciate how frustrating that is, but look at the forums for a moment. Do you see a wall of posts about the launcher not working properly? No. That's because for the overwhelming majority of people, it is working properly.

That means that whatever is happening is something specific to your computer's hardware and/or configuration. It doesn't mean that it's your fault, but it's not necessarily something that ZO can fix easily (or entirely on their end). You're just going to have to keep working with them to figure out what it is about your computer that's upsetting the launcher.

There's still a significant portion of people who had problems after the recent update.

I had error 210, followed Zenimax advice to fix it, while it did fix it, it insisted on redownloading all 26GB which didnt really bother me as I have an unnlimited download and was home in the day hence could kick it off ant not wortk about the 3 to 4 hrs it took.

But a guildie with a slower connection had a similar problem and at 7pm Wednesday had only managed to download 57%.

In beta there were launcher problems causing the whole thing to download for some, it's now August and it's still happening.

"People having problems" isn't the same as everyone having the same problem.

Let me spell it out clearly: PC gaming has some huge advantages for players. The main advantage is that we can custom-build our machines to run whatever we want. That lets developers create games that can be played at a variety of settings by a variety of computers. Now, it also comes with a big disadvantage: we can custom-build our machines. So every computer is different. Which means that some computers are going to have issues with programs that others will run just fine. There is absolutely no way for developers to work around this, because they can't test their programs on an infinite number of custom devices.

So yes, if your machine is having issues, that's frustrating. I totally understand wanting to vent (why one would need to vent in a forum is another matter). But that doesn't actually solve anything, and it's insanely unfair to CS to put the burden entirely on them. The issue is ultimately a disconnect between your computer and their program, and because they didn't have access to that infinite supply of different machines for testing, it's going to take some work to figure out what might be the cause.

Finally, if uninstalling/reinstalling works, then there's definitely something on your computer interfering with how the launcher functions. Because if it were a ZO-based issue, a reinstall wouldn't do anything.

Let's start with the cause of the problem last time - after all the emails and re-installs, what was it that fixed it? Did anyone manage to establish what the problem was? You say that in the end you just uninstalled and re-installed it, but presumably that didn't take the 26 hours you refer to in relation to the re-installation?

Also, let's see your system specs and running applications.

But please, let's see those things on the Support Forum rather than on General Discussion - not least because you're more likely to get support there.

Elirienne wrote: »

Just got a perfectly noncaring email from customer support.

Question to all: if I unsub , do I lose my character? Or can I regain it if I resub later?

No, you don't. If you come back later all will be as you left it. MMO developers may give notice that they will clean up their database by wiping unplayed low-level characters but I can't recall when I last saw that happen and it won't be done in a new MMO.

However, that's a drastic step in a game that you're presumably enjoying, or it wouldn't upset you so much. So post all your system and supporting information on the Support Forum and see if people can help you establish what the problem is with the way the game interacts with your computer.

Tandor wrote: »

Elirienne wrote: »

Just got a perfectly noncaring email from customer support.

Question to all: if I unsub , do I lose my character? Or can I regain it if I resub later?

No, you don't. If you come back later all will be as you left it. MMO developers may give notice that they will clean up their database by wiping unplayed low-level characters but I can't recall when I last saw that happen and it won't be done in a new MMO.

However, that's a drastic step in a game that you're presumably enjoying, or it wouldn't upset you so much. So post all your system and supporting information on the Support Forum and see if people can help you establish what the problem is with the way the game interacts with your computer.

Thank you. Trying onelast thing that someone just told me about, if it doesn't work, that's it for me. *goes in the corner and cries her eyes out*. It's ridiculous, I loved this game

The comment that nothing changed on your computer... this might be the issue.

Make sure everything is up to date start with video drivers, then audio drivers, then chip sets and bios.

I have a laptop, its fully up to date with everything. I never had a problem with the game until the 7th of July I think, and I have been playing since EA. All other updaters/launchers work well. No virus, not even moved my laptop, not even an IP address change... every time the problem started, it started after a patch.

Elirienne wrote: »

I have a laptop, its fully up to date with everything. I never had a problem with the game until the 7th of July I think, and I have been playing since EA. All other updaters/launchers work well. No virus, not even moved my laptop, not even an IP address change... every time the problem started, it started after a patch.

Ok, so when you go on the support forum with your computer information, you need to be more specific than "a fully-updated laptop."

That isn't enough information to go on, and if you haven't been getting more specific with CS, that may be why they've had trouble helping. What brand of laptop? What OS are you running? Processor? Motherboard? Video card? Sound card? When did you last check your drivers? What's the specific error you're experiencing?

You can't be vague about these things because, again, everyone's computer is different.