Wow, that was quick...

TwinStripeUK · July 2014

I ask ZOS support a genuine question - no reply for two weeks...
I write a 'goodbye thread' - get shut down by ZOS support within minutes..

Thanks for making my mind up ZOS, cancelling the console version right now...

jrgray93 · July 2014

Boo-frickin'-hoo.

Did you ask your question in actual customer support forms or on another thread like this?

Hadria · July 2014

no one wants to read your goodby threads good thing they shut it down fast

Raash · July 2014

And the angry racoons jumps in to protect their turf I see. Good to know some stuff never change

TwinStripeUK · July 2014

This one (because it wouldn't let me post in the Customer Support -English for some reason).
I actually made that point on the posting as well, and made sure that'd I'd tagged it to at least two of the ZOS support addresses.

Nobody queried it , nobody shut me down over it, nobody bothered at all (apart from one other poster who wished me luck in getting a response, which he didn't think was likely)

Madval · July 2014

It's not a tumor !

TwinStripeUK · July 2014

Raash wrote: »

And the angry racoons jumps in to protect their turf I see. Good to know some stuff never change

Astonishing really - two helpful replies to one post in two weeks (and nothing from support), TWELVE negative responses to another and the swinging of the support axe within ten minutes.

Maybe that alone speaks volumes and I'm better off out of it.

Best of luck to you, sounds like the raccoons have smelled blood now...

jrgray93 · July 2014

TwinStripeUK wrote: »

This one (because it wouldn't let me post in the Customer Support -English for some reason).
I actually made that point on the posting as well, and made sure that'd I'd tagged it to at least two of the ZOS support addresses.

Nobody queried it , nobody shut me down over it, nobody bothered at all (apart from one other poster who wished me luck in getting a response, which he didn't think was likely)

Open a support ticket in-game. You'll have much better results.

As for calling us "angry raccoons," unhelpful emotional outburst threads have no place on the forums. If you post something like this, people will lash back.

ThisOnePosts · July 2014

IN-GAME SUPPORT.... don't ask for help on the forums, but in-game support should help just fine. I have yet to have an issue with them. Do I always like their responses? No. Do they respond in a timely fashion? Yes so far. But for the most part they have been helpful and helped where they could. The only thing I'm still waiting on are a few skill points from Public Dungeon Group Events that never awarded the skill points which they are supposed to be looking into.

TwinStripeUK · July 2014

ViciousWayz wrote: »

IN-GAME SUPPORT.... don't ask for help on the forums, but in-game support should help just fine. I have yet to have an issue with them. Do I always like their responses? No. Do they respond in a timely fashion? Yes so far. But for the most part they have been helpful and helped where they could. The only thing I'm still waiting on are a few skill points from Public Dungeon Group Events that never awarded the skill points which they are supposed to be looking into.

Well I've reported on that before (actually quite liked the idea of in-game support), but as far as the 'non-bug' questions went, there was no other recourse but the forums. And then I couldn't actually create a new post in the support thread, but could elsewhere.
Never received an 'official' response in either(didn't actually expect it in the in-game, truth be told).

Erock25 · July 2014

Why are you still here? Go on! Git! Why would you think anyone wants to read a goodbye post.

Raash · July 2014

TwinStripeUK wrote: »

Raash wrote: »

And the angry racoons jumps in to protect their turf I see. Good to know some stuff never change

Astonishing really - two helpful replies to one post in two weeks (and nothing from support), TWELVE negative responses to another and the swinging of the support axe within ten minutes.

Maybe that alone speaks volumes and I'm better off out of it.

Best of luck to you, sounds like the raccoons have smelled blood now...

Haha, no worries, they know im the bigger predator in this little zoo of ours

they only bark from a far really. but i enjoy watching the little buggers from time to time
when they team up and try to get a score when they think its safe to do so.

Elad13 · July 2014

I'm confused...any ticket I report gets replies within days....This is a forum and I would not expect a reply from zos....since this is not the proper channel to do so.

Csub · July 2014

I asked for support's help like 4-5 times so far IN GAME, always got my issues solved in an hour, some was on saturday night even. 2 of my friends did the same 1-1 time each, same results. I wonder why.

Try ingame support next, that's what they are there for.

Even if you are not sure if it is a bug, just use it. If it is not a bug, use /feedback.

TwinStripeUK · July 2014

jrgray93 wrote: »

TwinStripeUK wrote: »

This one (because it wouldn't let me post in the Customer Support -English for some reason).
I actually made that point on the posting as well, and made sure that'd I'd tagged it to at least two of the ZOS support addresses.

Nobody queried it , nobody shut me down over it, nobody bothered at all (apart from one other poster who wished me luck in getting a response, which he didn't think was likely)

Open a support ticket in-game. You'll have much better results.

As for calling us "angry raccoons," unhelpful emotional outburst threads have no place on the forums. If you post something like this, people will lash back.

Actually much to late for that now, as it was hardly an emotional outburst thread that I posted (I thought it was quite measured, honest and hopeful that I'd return some day), however it generated an awful lot of emotional outburst RESPONSES, that the mods didn't seem to mind at all. The 'angry raccoons' phrase wasn't my choice, but it was pretty apt nonetheless.

I think of myself as fairly thick-skinned (sticks and stones etc), but when I have issue with the way ZOS communicate in general (both in terms of bug reports and queries) and mention that, the last thing I expect is a torrent of abuse followed by the closure of the thread because apparently ZOS don't like it when people criticize them.

I have to ask myself 'Is this the kind of place I want to be? Do I want to spend time and money to be here, with these people and to get treated like this?'

No, frankly. I've not launched into a rant, or thrown my toys out of the pram - I've simply asked a genuine (and on the face of it, not difficult to answer) question about the console release, and reported a couple of bugs and issues with the general setup which I feel mar a game I've otherwise enjoyed up until now.

And yet the response on here, both from 'the community' (although I'd really hope they're not an accurate representation) and the support staff really has been the icing on the cake.

I was willing to just suspend my subs until the bugs and balance issues are sorted, and maybe pick up again on PC or console (or maybe even both), but as of now I've cancelled the sub, and my console pre-order and I'm uninstalling the PC client now, because regardless of whether you (or anyone else thinks it), I do deserve better (and that 'better' option will be the ones getting my money and attention from now on).

Crying shame, as I was looking forward to this game so much...

BBSooner · July 2014

Elad13 wrote: »

I'm confused...any ticket I report gets replies within days....This is a forum and I would not expect a reply from zos....since this is not the proper channel to do so.

Same. Put in 3 tickets so far, replied to in less than 24 hours each time.

indytims_ESO · July 2014

If your attachment to a video game is so strong that it evokes an emotional response when you're ready to shut it down to the point you feel compelled to post a 'goodbye' thread and then post to it multiple times... then yes, you are most definitely 'better off without it'.

Hopefully you'll find a game more to your liking. There are tons of options out there, with more coming. Best of luck finding the one that fits you best.

Erock25 · July 2014

TwinStripeUK wrote: »

jrgray93 wrote: »

TwinStripeUK wrote: »

This one (because it wouldn't let me post in the Customer Support -English for some reason).
I actually made that point on the posting as well, and made sure that'd I'd tagged it to at least two of the ZOS support addresses.

Nobody queried it , nobody shut me down over it, nobody bothered at all (apart from one other poster who wished me luck in getting a response, which he didn't think was likely)

Open a support ticket in-game. You'll have much better results.

As for calling us "angry raccoons," unhelpful emotional outburst threads have no place on the forums. If you post something like this, people will lash back.

Actually much to late for that now, as it was hardly an emotional outburst thread that I posted (I thought it was quite measured, honest and hopeful that I'd return some day), however it generated an awful lot of emotional outburst RESPONSES, that the mods didn't seem to mind at all. The 'angry raccoons' phrase wasn't my choice, but it was pretty apt nonetheless.

I think of myself as fairly thick-skinned (sticks and stones etc), but when I have issue with the way ZOS communicate in general (both in terms of bug reports and queries) and mention that, the last thing I expect is a torrent of abuse followed by the closure of the thread because apparently ZOS don't like it when people criticize them.

I have to ask myself 'Is this the kind of place I want to be? Do I want to spend time and money to be here, with these people and to get treated like this?'

No, frankly. I've not launched into a rant, or thrown my toys out of the pram - I've simply asked a genuine (and on the face of it, not difficult to answer) question about the console release, and reported a couple of bugs and issues with the general setup which I feel mar a game I've otherwise enjoyed up until now.

And yet the response on here, both from 'the community' (although I'd really hope they're not an accurate representation) and the support staff really has been the icing on the cake.

I was willing to just suspend my subs until the bugs and balance issues are sorted, and maybe pick up again on PC or console (or maybe even both), but as of now I've cancelled the sub, and my console pre-order and I'm uninstalling the PC client now, because regardless of whether you (or anyone else thinks it), I do deserve better (and that 'better' option will be the ones getting my money and attention from now on).

Crying shame, as I was looking forward to this game so much...

Can I have your stuff?

ThisOnePosts · July 2014

TwinStripeUK wrote: »

ViciousWayz wrote: »

IN-GAME SUPPORT.... don't ask for help on the forums, but in-game support should help just fine. I have yet to have an issue with them. Do I always like their responses? No. Do they respond in a timely fashion? Yes so far. But for the most part they have been helpful and helped where they could. The only thing I'm still waiting on are a few skill points from Public Dungeon Group Events that never awarded the skill points which they are supposed to be looking into.

Well I've reported on that before (actually quite liked the idea of in-game support), but as far as the 'non-bug' questions went, there was no other recourse but the forums. And then I couldn't actually create a new post in the support thread, but could elsewhere.
Never received an 'official' response in either(didn't actually expect it in the in-game, truth be told).

/bug then click the support icon it looks like a head with headphones... that will give you new options, open a ticket, and you'll receive an email from the support team or sometimes even they will open up a chat window with you in real-time, in the game. Yes yes you can always use it's own command, but for /bug click support icon is fast.

Eatitapple · July 2014

When ever i have a problem i ether email them from this site or the in game support and usually get a replay within a hour.

ZOS_TristanK · July 2014

Hi, all. While we understand that game and support issues are frustrating, we do still expect all posters to stay in line with our forum Code of Conduct. We did read your feedback, @TwinStripeUK, and want you to know that we appreciate it. That said, we do not allow goodbye threads on the forums, as they do not tend to encourage constructive conversation.

We are happy to check into the status of your tickets for you, and will get in touch with you via PM. We are now closing this thread, as discussing moderation actions is against the forum Code of Conduct.