Game freezes

abuniffpreub18_ESO · July 2014

Why do I keep getting this. It started after the last patch. The game freezes and I have to alt-tab out and click the ignore once button to get back in the game and when I get back in I'm still moving. Any Help.

ZOS_PierreL · July 2014

Hello @abuniffpreub18_ESO,

We suggest disabling any of your add-ons, as these can cause errors when they are out of date. We also suggest that you try repairing your launcher to ensure that your game is up to date.

Repair:

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

Update:

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

Open the game installation directory “Zenimax Online”
Open the folder named “Launcher”
Inside the “Launcher” folder, there is a folder named “ProgramData”
Delete the “ProgramData” folder
Open the launcher and download update
Click “Play”

abuniffpreub18_ESO · July 2014

Tried everything you mentioned, still doing it.

ZOS_PierreL · July 2014

I created a ticket for you, @abuniffpreub18_ESO‌.
Our support will help with this issue directly via your email address.

abuniffpreub18_ESO · July 2014

Thanks. I'll try that. Thought it was fixed, played for a couple hours today with no problems then it started again.

abuniffpreub18_ESO · July 2014

Did what you said, sent the file from the game consultant. haven't heard anything back, been 5 days so I guess they have no idea how to fix it even though your patch broke it.

ZOS_PierreL · July 2014

This error has been reported and our team is currently investigating a fix for this issue.

Sorry for the inconvenience and thank you for your patience.

abuniffpreub18_ESO · August 2014

Are they still working on it because it's still doing it ?.

Bollerlotte · August 2014

i got the same problem here since last patch. on my system the whole pc freezes and do not recover itself. only de-plugging the electrocable get my pc boot again. this seriously injuries my sytem. i demand information updates.