Zenimax and its Communikation
Dear zenimax, dear Devs
about 500 Threats went by and no dev response and just some Community Managers response
people try to give you a way to get this game "on the road"
some are just useless i admit, but some are very good
you never replied to threads in a way of "good idea", "lets talk about that"
there is NO response
if i ever program a game i hope i get your flock of sheeps paying and dont mention your downfalls.....
Edited by andreas.rudroffb16_ESO on June 29, 2014 10:08PM about 500 Threats went by and no dev response and just some Community Managers response
people try to give you a way to get this game "on the road"
some are just useless i admit, but some are very good
you never replied to threads in a way of "good idea", "lets talk about that"
there is NO response
if i ever program a game i hope i get your flock of sheeps paying and dont mention your downfalls.....
5
-
pborerb16_ESO✭✭✭I think I understand what you mean: For some other games, there's very direct communication between devs and players. Players give their ideas and concerns, and there are actual developers in the forums, actually talking with the players, explaining reasons for some game design decisions or why some particular issue isn't easy to fix, what they think regarding some ideas etc. Here, it's different: There's a community manager layer between devs and players, the community managers are the only Zenimax people we ever see posting (often in very general terms), there's never a direct response by those who actually work on the game, as far as I can see. Probably that was a decision on a higher level of management, the way these forums are supposed to be handled, but certainly I would appreciate a different atmosphere where we don't feel as detached.
Btw: I suppose you mean "threads", not "threats"
(if I'm not mistaken, your first language is German, like mine, and that's in fact a common mistake, but quite a different meaning) Edited by pborerb16_ESO on June 29, 2014 10:27PM1 -
Lodestar✭✭✭✭pborerb16_ESO wrote: »Btw: I suppose you mean "threads", not "threats" (if I'm not mistaken, your first language is German, like mine, and that's in fact a common mistake, but quite a different meaning)
I don't know. 500 threats sounds about right too.
11 -
babylon✭✭✭✭✭
✭✭pborerb16_ESO wrote: »Btw: I suppose you mean "threads", not "threats" (if I'm not mistaken, your first language is German, like mine, and that's in fact a common mistake, but quite a different meaning)
I don't know. 500 threats sounds about right too.
Pretty sure we dinged 500 in first week.3 -
twev✭✭✭✭✭
✭✭They have communication?
You're implying 2-way, not just us to them?
0_oThe problem with society these days is that no one drinks from the skulls of their enemies anymore.3 -
While I agree that there needs to better communication of what are known issues and plans (generally speaking) to address them. Also WHERE information is placed (as this is their official forums it REALLY should be here first, come on already!) However to expect the Devs or anyone really with any measure of "official" capacity to address all or even most threads on the forums is a bit naive. If they did so they would spend their time doing nothing but this and I would rather they actually fix the issues.
Just because someone didn't get a direct post from Zenimaz does not mean the are not aware of the situation(s.)
Perhaps a nice list of (genuine) issues brought up here posted by the mods and a little check mark when the issues have been presented, so people will know that the message has been sent up the chain would be nice. Then if and when the Dev have more to offer they can do so in that same thread.
People also forget that likely the moderators here don't have all the answers and can not comment on many things. They are the moderators and liaisons here. It isn't always for them to say anything (as they may not know or know very little.) A way to show they are getting info to the Dev would be nice.
Still I think perhaps Zen needs to be more aggressive in their communication with the community.1 -
whatnorway1_ESOSoul ShrivenHere is a great example .
http://playrust.com/
Every Friday they post a update as to what they are doing with improvements and such.
Here is a link where they communicate as to what needs to be worked on . And you see there are grids from most important to least important.
https://trello.com/b/lG8jtz6v/rust-main
I would like to see more of this here."You mush show no mercy...
...Nor have any belief whatsoever
In how others judge you...
...For your greatness will silence them all"2 -
Akhratos✭✭✭✭If we ever had a royal balcony and a royal scepter...
Along with some royal dresses...
Maybe, just maybe...
Naaahhh...0 -
pborerb16_ESO✭✭✭
Not all, not most, not even many - but how about some? How about occasional posts by actual devs, only if they find time, regarding some of the most discussed topics? Would be much appreciated, I think. They wouldn't have to post all the time and respond to every quibble, of coursekassandratheclericb14_ESO wrote: »However to expect the Devs or anyone really with any measure of "official" capacity to address all or even most threads on the forums is a bit naive.
0 -
pborerb16_ESO wrote: »
Not all, not most, not even many - but how about some? How about occasional posts by actual devs, only if they find time, regarding some of the most discussed topics? Would be much appreciated, I think. They wouldn't have to post all the time and respond to every quibble, of coursekassandratheclericb14_ESO wrote: »However to expect the Devs or anyone really with any measure of "official" capacity to address all or even most threads on the forums is a bit naive.
I did say they could do better and even offered a possible solution.0 -
Shaun98ca2✭✭✭✭✭I think the devs don't participate much on the forums for a few reasons.
1. The game needs a LOT of work and attention in these early stages. Coming to the forums to explain what they are doing how their doing it when the plan to do it, simply just requires more time than its worth due to reason #2.
2. Players think they know best and should be developing the game. Knowing how things work how things are going to change, what the devs intentions are and such will get TERRIBLE feedback from players that a demanding/threating for changes. The devs seem to be simply doing their own thing, while they take feedback they overall seem to make decisions regardless of what players say and threaten. To me this is a good decision. I want to play the "DEVs" game...NOT the players as they have some TERRIBLE ideas on these forums.
3. Misinformation. Devs are already getting beaten over the head with ANYTHING they tell the community, more communication is just more fodder for the cannon.
Overall we really don't need communication just action. We are getting HUGE updates to the game. Patches are constantly coming out. They devs seem to be listening and working hard. Why have them waste their time on the forums when even though you think it will be well received, knowing these forums it simply wont.
6 -
Lodestar✭✭✭✭kassandratheclericb14_ESO wrote: »
Still I think perhaps Zen needs to be more aggressive in their communication with the community.
I am not so sure you really wan them to do this. Even those who wanted the starter islands skippable during beta, said the implementation was not what they had in mind. One of many examples of how ZOS manages to make questionable decisions.
So given this list of errors in decision making, I can sense just how horribly wrong it could go. When a community team from ZOS, throws bricks with offensive notes tied through your window. Or kidnaps family and friends, and releases them with tattooed messages on them. And says there we go, I am sure this is what they wanted, when they said communicate aggressively with us.1 -
Esha76✭✭✭✭✭Shaun98ca2 wrote: »I think the devs don't participate much on the forums for a few reasons.
1. The game needs a LOT of work and attention in these early stages. Coming to the forums to explain what they are doing how their doing it when the plan to do it, simply just requires more time than its worth due to reason #2.
2. Players think they know best and should be developing the game. Knowing how things work how things are going to change, what the devs intentions are and such will get TERRIBLE feedback from players that a demanding/threating for changes. The devs seem to be simply doing their own thing, while they take feedback they overall seem to make decisions regardless of what players say and threaten. To me this is a good decision. I want to play the "DEVs" game...NOT the players as they have some TERRIBLE ideas on these forums.
3. Misinformation. Devs are already getting beaten over the head with ANYTHING they tell the community, more communication is just more fodder for the cannon.
Overall we really don't need communication just action. We are getting HUGE updates to the game. Patches are constantly coming out. They devs seem to be listening and working hard. Why have them waste their time on the forums when even though you think it will be well received, knowing these forums it simply wont.
Yeah, this pretty dead on. In all of these threads, especially the VR ones, everyone is shooting off with the "should" and "supposed" words as though they personally sign the devs pay-checks. I know if I was a dev, I certainly wouldn't waste my time reading more than 1/2 these posts, as most are just hostile. As much as we would like forum posts to devs to "work as intended", we all know full well they wouldn't.
That being said though, if ZOS could at least comment somewhat on the top issues, it could at least curb a lot of the hostility and arguments. But then again, more than 1/2 the people who come here do so only to find arguments so... I'm probably very wrong about that theory to.
/sarcasm
I also sent a /feedback asking for them to include a funny wizard hat with stars on it and a sparkling princess wand in the next patch. If they don't do as I say I will be soooo mad I will have to come to these forums and post about it!!! The devs will feel my intense hate through keystrokes of rage they will have no choice but to submit, or I'll post it again!!! That'll show them...
They have yet to respond, but I check me email every hour.... any minute now!!"There is no moisture in your angry stares." - Laughs-at-All
"I don't know why I bother guarding you horrible people." - Orama Sadas
"Scales here is about to have a really bad day..." - Valeric
"Just tell me what you're doing here before I turn your heart into a tomato..." - Sereyne
"Break those rocks! Dig those ditches! Why??? Because I want you to!!!" - Ifriz the Unraveller
"There are worse masters than I. Far worse." - Molag Bal
"I humiliated the Daedra in Mehrunes Spite." - You, when turning in a specific Undaunted Daily.
"I'm not finding YOU very pleasant!" - Adla the Brewer
"Old Ri'hirr likes his birds slow and stupid!" - Old Ri'hirr
"When things get dirty... Oh, I get so flustered." - Meredil the Archivist
"Too many Argonians about these days..." - Davon's Watch Guard back at launch (though I think this one has been removed from game)2 -
Kayira✭✭✭✭Just because they don't reply on every single thread does not mean they have not read it and acknowledged it. For example people were asking for more immersion and to pick up weapons in the wild that you see on a rack. They did (but now everyone cries about it because they are not worth anything and made finding motifs harder, I guess you can never make the players happy)
They do listen, however sadly they seem to have the wring priorities. Rather than giving us better lighting they should have fixed content and bugs that have been around for several months now.0 -
LrdRahvin✭✭✭✭✭Just because they don't reply on every single thread does not mean they have not read it and acknowledged it. For example people were asking for more immersion and to pick up weapons in the wild that you see on a rack. They did (but now everyone cries about it because they are not worth anything and made finding motifs harder, I guess you can never make the players happy)
They do listen, however sadly they seem to have the wring priorities. Rather than giving us better lighting they should have fixed content and bugs that have been around for several months now.
I don't know about them having the wrong priorities...I mean look at the wave of unsubs they averted by giving us junk weapons and armor lying everywhere that we can pick up and do absolutely nothing with.
that decision about where to put coding time and resources really saved the day...whew...
2 -
Talrenos✭✭✭✭The only communication we get is when I talk to a CS rep in email back and forth. It becomes painfully obvious after a few exchanges that they are isolated from the devs and are not allowed to actually talk to them, much less garner a response.
This is typical for ZOS, the devs are considered elite in the company and want nothing to do with the 'lower class' of employees. There is a huge rift in ZOS, and if your on the wrong side of it, your just no one at all.1 -
JKorr✭✭✭✭✭
✭✭✭sfradenb14_ESO wrote: »The only communication we get is when I talk to a CS rep in email back and forth. It becomes painfully obvious after a few exchanges that they are isolated from the devs and are not allowed to actually talk to them, much less garner a response.
This is typical for ZOS, the devs are considered elite in the company and want nothing to do with the 'lower class' of employees. There is a huge rift in ZOS, and if your on the wrong side of it, your just no one at all.
You know this is typical because you have first-hand experience of it? Or have a link to a creditable source and not something posted by someone who got the secret insider information a dozen times removed?
I mean, I have an acquaintance of a friend whose next door neighbor had an uncle whose cousin ran the janitorial service for Zenimax, and they didn't see anything like that happening. /sarcasm.0 -
Shaun98ca2✭✭✭✭✭sfradenb14_ESO wrote: »The only communication we get is when I talk to a CS rep in email back and forth. It becomes painfully obvious after a few exchanges that they are isolated from the devs and are not allowed to actually talk to them, much less garner a response.
This is typical for ZOS, the devs are considered elite in the company and want nothing to do with the 'lower class' of employees. There is a huge rift in ZOS, and if your on the wrong side of it, your just no one at all.
ok im pretty certain the customer service DOESNT speak to the devs because their job DOES NOT require them to.
If you though Customer Service was going to give you some "inside scoop" you were sadly wrong. They don't talk to the Devs because EVEN IF they did they really couldn't repeat anything Devs say because any slight miswording leads to a whole new mess of problems that wasn't needed to begin with.
Not say @sfradenb14_ESO in particular with this next comment its really just some of these forum goers in general.
People here feel buying the game and paying the sub fee they are the new COE of ZOS and it needs to be ran specifically to that players needs and all demands should be answer immediately.
Customer Service in general is there to fix issues had in game or billing issues. If your issue is more with design customer service cant fix that. They cant fix bugs but they can grant work arounds till the bug is fixed.1