Speak for yourself...vr12 loving the game.

Stop plowing through countent to play the mindless PvP game which is a small fraction of what this game is. Join a good guild with a good community and good people.

If you want to know what it is like for Customer Service Representatives on a daily basis to deal with "customers" check out http://www.customerssuck.com/board/

It is a thankless job, and one that they are expected to do with a smile.

Customer service is a thankless job. You do your best to help people within the parameters set by your company and have to endure abuse from folks. Especially when it is over the internet (and occasionally) the phone. People some how forget how to act like civilized human beings the moment they start typing. They suddenly feel free to be as rude, abusive and nasty as they want because they feel safe in anonymity. In many ways the internet forum is playing a major role in degrading society.

Also, customer service people are often not given the official information you want. It's not their fault. They aren't lieing, holding anything back,etc. They just don't have any official information the can pass on. They may have rumors, gossip, unofficial sources but they can't tell us what they have heard that isn't an official source. If they do and they are wrong or early it will blow up on them and the company. Understand their job and give them the same courtesy you would want.

The type of garbage they have to put on a smile for is more than I could handle. The flame baiting trolls and toxic attitudes are way more than they should have to put up with from adults, but 'yay internet'. Great job CMs!

Sindala wrote: »

Lol, don't start losing your backbones now and caving to the 'oh so poorly done to dev's'.
They have had several years to get this game right on a reported budget of near $500 million.
If they release it before it's ready (and we all know it wasn't ready) then it's their fault that the boards are toxic.
So many thing's should have been sorted very early on in game creation.....like patch implementation.....you shouldn't be breaking more than you fix per patch, etc.

No, they brought this backlash on themselves and the lack of communication or ownership for mistakes made just fuels the flames.

Problem is that...does somebody thinks ZOS reads this forum? Even the moderators post more in reedit than here.

Sindala wrote: »

Lol, don't start losing your backbones now and caving to the 'oh so poorly done to dev's'.
They have had several years to get this game right on a reported budget of near $500 million.
If they release it before it's ready (and we all know it wasn't ready) then it's their fault that the boards are toxic.
So many thing's should have been sorted very early on in game creation.....like patch implementation.....you shouldn't be breaking more than you fix per patch, etc.

No, they brought this backlash on themselves and the lack of communication or ownership for mistakes made just fuels the flames.

I'd like to see all the things they broke, versus a full list of things they fixed (meaning a list of things both in the patch notes, and that were left out of the patch notes but compiled by users). I would place a lot of money on one being a heck of a lot shorter than the other.. and the shorter of them probably isn't the list of fixes. The rest of your complaints about releasing it before it's ready... meh, the same thing is spouted for every MMO at it's launch. Nothing new there.

Anyway, regardless, as others have stated, customer service is a thankless job, often for crap pay. The mods aren't responsible for the game development (and the developers aren't responsible for when they decide the game is okay for launch, or when patches are okay to go out anyway.. the suits get to do that). Mods and developers both often work their asses off. Jessica we know spends her personal time reaching out to players (I don't care if you agree or disagree with the way in which she does it, point was, she's choosing to spend her personal time doing that), and devs are often working well over 40 hours a week, especially when it comes to launches (both official and patch).

It's fine to complain, really it is.. but people should at least try to maintain civility, and respect towards people. The sad truth is many don't, which makes customer service such a crap job, some people you literally cannot please... but I'm always happy to see these kind of threads. When I did tech support at a call center, it'd brighten my day when customers said thank you, or went out of their way to tell my manager how amazing my customer service was.

Edited for typo.

Huckdabuck wrote: »

Lalai wrote: »

Jessica we know spends her personal time reaching out to players (I don't care if you agree or disagree with the way in which she does it, point was, she's choosing to spend her personal time doing that), and devs are often working well over 40 hours a week, especially when it comes to launches (both official and patch).

And you know this how? You work for ZOS? You her BFF on FB? You sign off on her timecard? You don't know so please quit adding fancy stories to try and make your point stand out.

She stated it directly on another thread in the forums.

Updated to add: Also, before you attack the dev part. The dev thing, comes from dating a programmer, him having lots of buddies who work for gaming companies that he met in college. All of them, every single one, is salary and works an average of 50-55 hours a week, with it shooting up to 60-70 when a launch is pending.

Huckdabuck wrote: »

Then it must be true!

At this point I'd like to turn your original question back to yourself. I have a reason to state what I do coming from the source herself.

Sindala wrote: »

Lol, don't start losing your backbones now and caving to the 'oh so poorly done to dev's'.
They have had several years to get this game right on a reported budget of near $500 million.
If they release it before it's ready (and we all know it wasn't ready) then it's their fault that the boards are toxic.
So many thing's should have been sorted very early on in game creation.....like patch implementation.....you shouldn't be breaking more than you fix per patch, etc.

No, they brought this backlash on themselves and the lack of communication or ownership for mistakes made just fuels the flames.

I think the point of the OP was that the forum mods face a lot of flack when they're only human and doing their job, not that the project or the company doesn't deserve any criticism whatsoever.

Fuzzylumpkins wrote: »

They are moderators in a volatile environment that have to stay within very strict, almost stay silent, parameters and they have done well with us.

Looks like they are doing their job perfectly then in MOST cases due to LACK of communication.

Forum mods have done a good job here. Not quite as happy with their bosses but the mods have done great keeping the forums civil while still allowing players to express their opinions and ideas.

They've communicated and relayed information to us as they've gotten it. If it's not in a timely manner then it probably has nothing to do with them.

Thanks Mods (raises mug)
(ok that's enough azz kissing for one day)

Stonesthrow wrote: »

Huckdabuck wrote: »

Fuzzylumpkins wrote: »

They are moderators in a volatile environment that have to stay within very strict, almost stay silent, parameters and they have done well with us.

Looks like they are doing their job perfectly then in MOST cases due to LACK of communication.

Have you visited the known issues status thread yet?

I know you will never change your mind, based on your witty shotgun replies, but I think you should take a peek.

http://forums.elderscrollsonline.com/discussion/114325/patch-v1-2-3-known-issues/p1

Yeah I saw that....a known issues thread isn't open communication with players. It's a damage control tool used to help alleviate (or attempt to at least) the number of threads posted about in game problems. Nothing more...nothing less. It's a "YES we know...and just in case I get hit by a train coming to work list that someone else will be able to see what I was working on or looking into and pick up where I left off" list.

Now in all honesty....I love the open communication that you can see at the end of each thread which has been closed or has been modified by the admins.

I just stated something that I have observed over the past few months that the mods/devs do not communicate with the gaming population via these forums. As such, I stand by the statement that they are doing their job perfectly in MOST cases due to a LACK of communication.

Thanks for playing though!