ZoS, you said
here (half way down page 9) that you would address VR.
Hey folks,
We want you to know that we've seen all your feedback and concerns about Veteran Levels, Veteran Content, end-game character progression options, and we're in the process of planning some changes and improvements. We hope to be able to share our plans with you very soon (maybe in the next Road Ahead letter.)
Until this is addressed more people will leave, and those waiting for VR to be fixed before coming back will be less and less likely to come back as time passes (although, to be fair, it's probably already too late for most).
There's been several patches, small and "major", since then. There's been a "Road ahead" letter since then, which had a pifling reference to a minor VR change which is, and I quote, "at a very, very, early stage".
So, update please?