The Elder Scrolls Online

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Suggestion: Bring Back the E-mail Survey from Beta

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nudel
nudel
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A lot of people seem really upset that there is no survey when they cancel their sub. It occurs to me that surveying people who have already left for good may not yield much constructive feedback. However, surveying your users period could be a good thing.

I remember the e-mail survey during beta being a useful means of gathering your thoughts and relaying them to the devs. It didn't take much time and the questions sometimes varied depending on what the devs were focusing on. Then launch happened and suddenly that avenue of communication disappeared.

I would like to see this returned. Make it entirely optional and have a long time-frame between surveys. Don't want to badger people. Make it every 2 weeks or once a month.

It'd be a good way for ZOS to get a sense of their users' suggestions and criticisms. I also think many people who don't care to participate in a public forum might participate in such a survey.

What do you guys think? Is this something you'd like to see or could you care less?
  • Blackwidow
    Blackwidow
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    I'm all for any communication.

    However, I just want to point out that it didn't do us any good then.

  • SystemiK
    SystemiK
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    Multi-million dollar game studios have shown a tendency to think that they possess vastly more insight into what their customers actually want and more often that not, they have convinced themselves that they know this better than the customers themselves.

    When it's all said and done, they are not particularly interested in knowing what you think, but they will go to great lengths to put forth the illusion that they are interested...

    Sad, but quite true.
  • Esha76
    Esha76
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    Blackwidow wrote: »
    I'm all for any communication.

    However, I just want to point out that it didn't do us any good then.


    Nailed it. I'm now regretting putting so much time and consideration into each of those surveys. A lot of good it did...
    "There is no moisture in your angry stares." - Laughs-at-All
    "I don't know why I bother guarding you horrible people." - Orama Sadas
    "Scales here is about to have a really bad day..." - Valeric
    "Just tell me what you're doing here before I turn your heart into a tomato..." - Sereyne
    "Break those rocks! Dig those ditches! Why??? Because I want you to!!!" - Ifriz the Unraveller
    "There are worse masters than I. Far worse." - Molag Bal
    "I humiliated the Daedra in Mehrunes Spite." - You, when turning in a specific Undaunted Daily.
    "I'm not finding YOU very pleasant!" - Adla the Brewer
    "Old Ri'hirr likes his birds slow and stupid!" - Old Ri'hirr
    "When things get dirty... Oh, I get so flustered." - Meredil the Archivist
    "Too many Argonians about these days..." - Davon's Watch Guard back at launch (though I think this one has been removed from game)
  • fromtesonlineb16_ESO
    fromtesonlineb16_ESO
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    Blackwidow wrote: »
    I'm all for any communication.

    However, I just want to point out that it didn't do us any good then.
    And your evidence is, apart from the fact it seems your own feedback wasn't acted upon?

    I think it's quite clear they DID take action on many aspects of those surveys, the dumbing down of several aspects from the first beta I played (the first open session) was noticeable, the elimination of the starter zones and their banishment to optional content because many people wanted to rush to the capital city NOW!, etc. etc.

    Plenty of evidence they listened, just not to players with views such as yours, or mine.

    Edited by fromtesonlineb16_ESO on June 27, 2014 6:28AM
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