New heights in quality control

Dusty5 · June 2014

Since my quest line is bugged again I have the time to post some Forum Rage. Not going to give a list of what when and where because.1 I have already wasted time posting in the correct ignored thread. 2. Do not want another note posted to this thread from ZOS staff stating they forwarded this to customer service. It has already been done and getting a post in the forums means nothing so do not waste my time. I always try to re-log and repair tool before getting this far so no beating that dead horse again. Todays highlight was having to post 3 bug reports in under 10 min for a single event to cover 3 separate issues. You guys are just awesome. I hear in the news a car company is trying for a new record in customer service as well. Trying to rack up 15 million recalls in a single year for 12.5 million cars made. You guys a ZOS have this quality control thing down cold, give them a call if there is anyone that could get them to that 15 million goal it is you people.

nerevarine1138 · June 2014

You must be the unluckiest person in the world. Since Early Access, I have encountered a handful of bugged quests, and all but one of them had a simple workaround.

SirAndy · June 2014

Did you try /reloadui ?

Dusty5 · June 2014

nerevarine1138 wrote: »

You must be the unluckiest person in the world. Since Early Access, I have encountered a handful of bugged quests, and all but one of them had a simple workaround.

In truth I think it is the other way around. You must have a 4 leaf clover. Just checked customer support and its up to 459 pages of issues. Good luck to you sir.

Ragnar_Lodbrok · June 2014

I agree customer support is atrocious.

Moiskormoimi · June 2014

nerevarine1138 wrote: »

You must be the unluckiest person in the world. Since Early Access, I have encountered a handful of bugged quests, and all but one of them had a simple workaround.

I have only had a handful of issues myself, but it was mostly coding issues and server lag issues on their end. My computer is a gaming rig that is freshly bought in February, and I suspect others may not be so fortunate. That said, the minimum specifications to run the game are listed on the site, and if ZOS cannot meet that minimum, they need to re-evaluate them so people can stop buying the game and having these problems. It's deception, though I understand why.

Akhratos · June 2014

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

nerevarine1138 · June 2014

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Moiskormoimi · June 2014

nerevarine1138 wrote: »

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Your experience does not equate to what others may experience. News at 11.

nerevarine1138 · June 2014

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Your experience does not equate to what others may experience. News at 11.

And while, again, I may just be the luckiest little boy in the Midwest, I find it hard to believe that I could have 3 tickets with insanely fast resolutions while everyone else is experiencing what is apparently a non-existent customer service team.

So. Either people are exaggerating their wait times/service level, or I should start a business where people pay me to submit their issues to CS.

Moiskormoimi · June 2014

nerevarine1138 wrote: »

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Your experience does not equate to what others may experience. News at 11.

And while, again, I may just be the luckiest little boy in the Midwest, I find it hard to believe that I could have 3 tickets with insanely fast resolutions while everyone else is experiencing what is apparently a non-existent customer service team.

So. Either people are exaggerating their wait times/service level, or I should start a business where people pay me to submit their issues to CS.

You probably should. I've had to place two myself, and one was answered within 24 hours, the other took 5 days after initial contact to even be addressed. It's not hard to see that their customer service is overwhelmed at the moment, as they have gone on to state such. Again, your experience does not equate to the everyone else.

Ragnar_Lodbrok · June 2014

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Your experience does not equate to what others may experience. News at 11.

And while, again, I may just be the luckiest little boy in the Midwest, I find it hard to believe that I could have 3 tickets with insanely fast resolutions while everyone else is experiencing what is apparently a non-existent customer service team.

So. Either people are exaggerating their wait times/service level, or I should start a business where people pay me to submit their issues to CS.

You probably should. I've had to place two myself, and one was answered within 24 hours, the other took 5 days after initial contact to even be addressed. It's not hard to see that their customer service is overwhelmed at the moment, as they have gone on to state such. Again, your experience does not equate to the everyone else.

How is it overwhelmed? They have so few subs playing they laid off 300 customer service.

Brizz · June 2014

karma is real. your negative comments all over the threads may be catching up to you :P

Ser Lobo · June 2014

Have you tried /bug or /feedback, for a more direct report of your issues?

I too, also believe in karma.

Ser Lobo · June 2014

Ragnar_Lodbrok wrote: »

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

amber_picchiottino_ESO wrote: »

nerevarine1138 wrote: »

Archaon wrote: »

Ragnar_Lodbrok wrote: »

I agree customer support is atrocious.

Ive been waiting 12 days after being told by a CS guy that my request would go to the "specialized forum team" for my forum account to get the permissions back after running out of gametime for 1hour.

It fails to give you permission after you add gametime, and it seems it took them 12 days (since 09/06 until today) to change the field value in their database.

Worst thing is yesterday I did read that rubish about the new forum avatars and I was infuriated, but at the same time I knew it was time for my issue to get resolved (after being resent by the cs guy 2 times) now that the most important feature was done and so it was. Today, I had access to the forums again.

God bless the zos priorities (whatever team).

You do understand that the team who handles your tickets has nothing to do with the team who adds new features to the game/forums, right?

And I've had a total of 3 interactions with customer support, both on the forums and in-game. Each of those issues was resolved within an hour of me submitting the ticket. In one case, it literally took 2 minutes.

Your experience does not equate to what others may experience. News at 11.

And while, again, I may just be the luckiest little boy in the Midwest, I find it hard to believe that I could have 3 tickets with insanely fast resolutions while everyone else is experiencing what is apparently a non-existent customer service team.

So. Either people are exaggerating their wait times/service level, or I should start a business where people pay me to submit their issues to CS.

You probably should. I've had to place two myself, and one was answered within 24 hours, the other took 5 days after initial contact to even be addressed. It's not hard to see that their customer service is overwhelmed at the moment, as they have gone on to state such. Again, your experience does not equate to the everyone else.

How is it overwhelmed? They have so few subs playing they laid off 300 customer service.

This is a misrepresentation of the issue. They let go of an expansions call center they didn't need. Probably didn't get quite the launch rush that they were worried they were going to get (remember the line about extra server space for overflow?).

Correct information, applied with the proper tone and in a limited manner, can lead others to a completely incorrect assumption.

Xnemesis · June 2014

On average I ran into maybe 6 borked quest per zone. All but maybe 1-2 didn't have a simple workaround and I needed to wait for a patch. There are a few steps I took every time I encountered a buggy quest. I would /reloadui, logout and get a drink then log back in, and as a last resort abandon and reattempt the quest. Also let dialogue finish and don't rush the RP elements this will also cause you to have some issues.

darkkherob14_ESO · June 2014

When I encountered a quest that would not progress, here's the response I got:
( /camp Worked! )

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Here are some troubleshooting tips that may help you progress as we work towards a more permanent solution.
We recommend that you try the following:

Type /reloadui in your chatbox for graphics or user-interface issues
Type/camp in your chatbox, which logs you out. Afterwards, exit out of the game and launcher, and wait 15 minutes before logging back in. You are performing a soft-reset, which will reset the character instance information and allow the game to load properly.
You can venture off to complete other quests, allowing time to pass. This increases the possibility that you will be able to interact with the NPCs and/or objects that are causing the problem.
It is also possible that you can return with a party and attempt the quest with a fresh start (after sharing the quest via group tab)
As a last resort, you can try abandoning the quest and re-acquiring it.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team

SystemiK · June 2014

I recently submitted a quest blocker ticket in game and had a resolution within 13 minutes. Sorry about your luck...maybe if you had a better attitude?

Ser Lobo · June 2014

SystemiK wrote: »

I recently submitted a quest blocker ticket in game and had a resolution within 13 minutes. Sorry about your luck...maybe if you had a better attitude?

Psst: he's going through karma!

SDZald · June 2014

Brizz wrote: »

karma is real. your negative comments all over the threads may be catching up to you :P

I see the smiley, you are being sarcastic almost had me. I mean it can't be anything ZOS is doing wrong we have to put the blame on the user