If you were banned like me and you were not cheating or gold spamming. This post might help you. I recently send a long email to costumer support, explaining the flaws in the support through my eyes. I got a good response back from a representative support staff member. The two emails can be read at the reddit link down below.
I was suspended, then banned permanent after a thorough investigation and finnaly unbanned. As crazy as this sound, it happened to a lot of people. This took more than 20 tickets to support. As long as you are innocent, you will get unbanned.
The advice that I would like to give everyone that was bannend is:
DO NOT STOP SENDING EMAILS UNTILL YOU GET YOUR ACCOUNT BACK!
Smith
http://www.reddit.com/r/elderscrollsonline/comments/23gh4s/i_was_banned_and_never_got_my_days_back/
Edited by SmithNL on April 20, 2014 1:49AM I live for science!