We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
You were murdered and had your soul stolen. After the initial elation of escaping back home (without your soul still, but that doesn't seem to be a disadvantage), you find that the people who nicked your soul are going to effectively wipe out your world.
I'm not 100% sure your character is interested in happy rainbow land.