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"Unknown error", possible fixes and where is ZOS in all of that?

Tuonelan
Tuonelan
✭✭
The support forums and specifically the PC support forums have had multiple threads regarding the "unknown error" that many of us experience. I wanted to provide a summary of the error reporting and potential troubleshooting steps.

One issue with the "unknown error" is, that ZOS, in their infinite wisdom, created these errors without using actual error codes. It is fair to assume that "unknown error" is just a place holder for a number of errors. So far I have seen this error popping up with either of these issues:
  • In the character selection screen the "Requesting character load" sign is indefinitely loading, followed by an unknown error.
  • When having logged into the game the game world is not responsive, or if it is, there is some major lag. Weapons can't be drawn, abilities can't be used, NPCs can't be spoken to and object can't be interacted with.
  • For some of us the game works fine, especially in a smaller area, but upon changing zones one experiences the previous point with the world becoming not responsive.

Looking at the number of discussion and their posts, this is affecting a lot of players from all over the world on the US and the EU (actually also located in the US but yeah, different topic) server. I am really surprised at the lack of interaction from the ZOS moderators or developers regarding this issue. At least an acknowledgement that the issue is known and that they are working on it would be extremely helpful to the community for any further advice to "contact your ISP" or "reset the router" is a bit of a slap in the face. Personally I understand there are a number of issues that can occur with a launch such as this and this is expected and absolutely fine but don't ignore the community. They are the ones wanting to spend time and cash(!) on this product and ZOS should acknowledge this by keeping them in the loop. By doing so they would have a much more understanding player base and they should work WITH them to fix these issue.

Anyway, I am of the receiving end of this problem and I have seen a number of number solutions. None of them have worked for me :( but it has been reported they work for others. I hope they will work for some of you and if they do, let us know:

Port forwarding

Pretty basic troubleshooting:

Make sure the ESO ports are open on your router. They are the same for EU and NA. If you don't know how to forward ports a Google search with your router model will yield surprisingly detailed results how to do it with your specific router.

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507

Naturally, if you do not have access to your router you will have to get in touch with your network admin (or head of housing :) ) to get this checked for you.

DNS

Make sure to "refresh" your DNS data. To do this open your command prompt as an admin. When the tool is open follow these points and then restart your PC.
  • netsh i i r r
  • netsh winsock reset
  • ipconfig /registerdns
  • ipconfig /flushdns
  • ipconfig /release
  • ipconfig /renew

Compatibly Mode

Don't ask me why but this has worked for some. Running the ESO launcher and ESO itself in the Windows XP S3 (ironic posting this today) compatibility mode. In this instance also make sure both programs run as an admin by default. Apparently in some instances this could prevent traffic to be blocked from your end to the servers.

Windows Firewall

The launcher and ESO should be added as allowed programs in your firewall. To that open the Windows Firewall and select "Allow programs to communicate through Windows Firewall". In the new window on the bottom right corner you will find the option to "Add another program". Add ESO and the ESO launcher.

The relogging/new char trick trick
Can't find a better word for it :). Some people reported that they could play without the lag followed by the unknown error when they create a new character. Once you are logged in with the new character in the prison, log out and log into your actual character. Repeat this if lag/unknown error resurfaces.

*************************************************************************

I truly think for most of us this is an error on their side and their servers and not a client issue. Otherwise not such a huge amount of people would report this issue. However, it is also true that many people can actually play and enjoy the game and hopefully some of these steps will help someone out which does have a client side problem.

For the rest of us: waiting on ZOS for a fix.

For the off chance that someone from ZOS reads this: Please open up an official sticky thread for this issue where you actively comment on it. The last major thread for the "unknown error" was closed down by you because you were "aware of the issue". Please interact with your clients and help them out so they can enjoy Tamriel the way you intended for them to enjoy it.

  • Tightywhites
    Tightywhites
    Soul Shriven
    I echo your sentiments entirely.

    I bought the game 3 days ago and have played about 3 hours. My support ticket is still active (I think!) but I only get a response about once every 24 hours if I am lucky. You would have thought that at launch they would have staffed to the hilt in anticipation of all these problems. If they did then they have must have so many problems that they are unable to cope and if not then thats just poor management.

    But I agree, it would be nice to know that they are prioritising this and give regular feed back. Even if that feed back is to say they don't have an answer and are still working on it. That will at least stop me going back every couple of hours to see if I am able to get into the game at last.

    Just as I am typing this the forum just crashed on me. Unbelievable! Come on ZOS is there anything you can do right?
  • Aerror
    Aerror
    There is another case of unknown error situations. Some people (like myself) get unknown error disconnects every 10 minutes. This disconnect seems random relative to actions in the game. But since you can set your watch to the disconnects, its clearly something network-timeout related.

    I know I have tried every fix mentioned here and yet still get disconnected regularly. Its very frustrating especially since we haven't really gotten any good feedback/advice from the reps.
  • Vargtask
    Vargtask
    ✭✭
    Same as Aerror, for me its just random discs that are pretty frequent and happens during any part of gameplay
  • Gimers
    Gimers
    I have had this issue since beta, looks like they claim to have fixed this for the EU megaserver but not the NA one.

    I have tried all of the above mentioned fixes (most of them don't make any sense anyway, like port forwarding incoming ports...) this is clearly server side, just like the constant requested access codes, some fundamental failure in anticipating the different sort of connections their clients will be using.

    My open support issue was closed on my saying the problem was "resolved" first time I logged in after that I got kicked out again with an "unknown error" straight away. Poor form ZOS get your act together and fix the game, people are burning their included game time with this issue now, there are laws about selling faulty goods!
  • Vargtask
    Vargtask
    ✭✭
    I just noticed my going ticket had status solved, updated last night. Thats funny... Nothing is solved, exactly the same *** as ever. How the hell can they just put a ticket as solved without even commenting the reason for it being "solved"
  • Vargtask
    Vargtask
    ✭✭
    Windows 8.1 solved it for me but what in it I dont know, maybe the special DX version for 8.1
  • verakum
    verakum
    We need some reply fast lastnight I couldnt play that well at all, I was able to get 2 levels in 3 hours or more >.<

    and 2 quests or so
  • Tempiis
    Tempiis
    Vargtask wrote: »
    Windows 8.1 solved it for me but what in it I dont know, maybe the special DX version for 8.1
    I upgraded to 8.1 last night finally got into pvp and played for about an hour (longest ive been able to play ever),went to bed thinking problem solved get on just now :( unknown error and the bug where your in game but cant do anything but run around. Cmon Zos fix this please i have tried everything i can think of nothing is working.
    Edited by Tempiis on April 9, 2014 5:15PM
  • Tempiis
    Tempiis
    ZOS i don't understand why your not owning this problem sure there are those who would crucify you but the majority of us would applaud your honesty and willingness to take ownership and just be honest because its quite evident you guys have no idea whats causing the problems.
  • verakum
    verakum
    I am a computer engineer, and you know after reading all the comments regarding this issue I start to believe the issue happens mostly because of bottlenecks on the servers.

    In the moments of most players are online the game gets all clumsy and laggy and people DC on the moment with least players the game plays smoothly, I was playing at 2 a.m. on saturday and it worked out perfectly for me but on sunday 5 hours trying and I was able to complete 3 quests.

    Yesterday at 6 pm I was playing and It worked perfectly but at 9/10 lag and disconections started (usually 9/10 is the time when most players get online to raid and what not)

    So I assume it is the servers that need more power to handle as much people or we need more "cluster" servers with many concurrent internet conections in case it is regarding the network.
  • Ageless
    Ageless
    ✭✭✭
    I did kinda half and half fix it by killing my Torrent program. I noticed when I leave uTorrent on in the background, that I have the Unknown Error whenever I try to enter a new room (dungeon, house, things with 'long' load times). Exiting uTorrent and waiting for it to leave memory, then starting the game brings me a lot of stability in that respect.

    And all that is on a 150Mbit/15Mbit connection, plus uTorrent is only allowed to use 960KB/s (~7.5Mbit) for upload. Nothing else is having trouble with the torrent program, but ESO seems to be.
    Jord.

    As I burn down and murder, I know that God forgives.
    'Spite all the things I've done my soul yet forever lives.
    And all those caught in the shadow of my wings have cause to fear.
    I swear on all I've done, no evil shall linger here.

  • bleether
    bleether
    I'm having this god damn problem. Haven owned the game for more than a day and cant get past level 5 because i get kicked out with unknown error every 5-10 minutes.

    I own over a hundred games across battlenet, steam, stand alones, and orgin. I've never experienced a problem as frequent as this to the point where it is unplayable. How the heck do i fix it? Is there a way to get our money back?
  • dtwings12
    dtwings12
    Posted this in a different thread. It belongs here. Edited to make sense on this thread.

    I have this problem on my home network, but I can play just fine on the same laptop at my girlfriends house (using wifi for both, running windows 8.1, i7, 16gb ram, nvidia755m(x2)). I can log in to my toon, but all I can do is walk around and jump. Can't interact with npc's, other players just stand there in place, my summoned pet never shows up, or if it does, just stands in one place, cannot interact with environment i.e. doors, way-shrine, etc. I can /quit, but if I try to log out I get a never-ending loading screen, followed by the boot and error message.

    What worked a bit for me was that I designated an IP address for my computer on my home network using these steps: http://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/

    After I did that, I was able to play without a hitch for about two hours. That was until I grouped up for the fungal dungeon. After we wiped a few times I got the "unknown error" report and crashed. Tried re-logging and it was back to the same lag issues.

    I'll be at my girl's place tomorrow, so I'll check to see if 1) I have the same lag issues at her place, and 2) what differences (if any) are there between her network settings and mine.

    I'm thinking in my case its the router because its the same pc, same ISP, both using wireless. Only difference is the modem/router combination and the network settings.
    Edited by dtwings12 on April 11, 2014 2:07PM
  • Svipall
    Svipall
    I believe it is also a server problem on their end, it's too many people. just because a server is allowed to host 20k or more people it shouldn't be pushed to the max. DAoC servers would be able to hold 20k but would only allow a cap of around 5k for smooth/un interrupted gameplay . Is the megaserver a way to save money or would it cost the same to have multiple servers? I just hope this is fixed by the time my free trial is up so I can re-subscribe.
  • Albarich
    Albarich
    ✭✭✭
    I installed TESO on my old Macbook Pro and had a look into the game.
    On my PC I would often get stuck on the "requesting character" where I had to abort the game via alt-F4 and during the Loadingscreen upon changing the zone.
    With the Mac I succesfully logged in15 times only 1 time I had to abort. But the Char which I wanted to load was in Glenumbria in the Bank, so I think my old Hardware in the Macbook was overwhelmed. But just to clarify it didn't stuck in the "requesting character" but rather during the Area-Loadingscreen.

    Obviously my Mac is too old to go around Tamriel and check for the Unknown Error during changing the Zone, so I could only test the Login&Logout.

    I tested this with W-Lan and Cable. Same room, same cable, same socket as for the Pc.

    Gameanalysetool:
    Pc first Pingtest towards "a1092.d.akamai.net" 0% Loss
    Pc second Pingtest towards "launcher.bethesda.net" 100% Loss

    Mac first Pingtest towards "a1092.d.akamai.net" 0% Loss
    Mac second Pingtest towards "a1213.g1.akamai.net" 0% Loss
    W-Lan and cable

    But because I only have elmentary Computer&Internet Skills I have no idea what I learned....


    Pls excuse misspelling, english is not my mothertounge.
  • lee.m.brucepreub18_ESO
    lee.m.brucepreub18_ESO
    Soul Shriven
    I had no problems during beta and even during the pre-order period, but recently went through a period of not being able to load any of my characters, even on the lowest graphics settings. I was as frustrated as everyone else as well as having no luck with the fixes suggested here. Then a lovely and patient Tamara asked me to run the reporting tool ESO offers and that gave my partner the info he needed to figure out our problem was with our ISP provider and their load-balancing rules. The problems I was having cleared up immediately and have had no problems since. The tool to test your connection is found on the launcher-upper right side gear-about-game consultant-run test. check your ping path to see if you have the same issue we were having. We had a 100% loss and now we are running fine.
    (If the ping path is the problem contact your ISP and give them the ping path results so they can determine if the problem is them}
    Edited by lee.m.brucepreub18_ESO on April 15, 2014 9:45AM
  • Erock25
    Erock25
    ✭✭✭✭✭
    ✭✭
    Vargtask wrote: »
    Same as Aerror, for me its just random discs that are pretty frequent and happens during any part of gameplay

    The are different errors being discussed in this topic but I am experiencing the same as vargtask. Every 5 to 10 minutes I expect to get kicked to log in screen. Sometimes I can play for an hour straight but usually it is every 5 - 10. Half the time I log back in under the map and have to /stuck out and the other half of the time I die to mobs. It is very expensive with the equipment degradation mechanic on death where 95% of my deaths are from disconnecting.

    Customer support has been laughable. My email chain with them has gone on for 20+ emails now and the same thing has been suggested to me 3 times. It's as if they don't read the whole chain at all and pass it to a new person every day.
    You earned the 500 LOLs badge.
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  • RinaldoGandolphi
    RinaldoGandolphi
    ✭✭✭✭✭
    ✭✭✭✭
    Here is my 2 cents, I am a Network Engineer, so take what you will.

    1. Allow your Router to receive and reply to Pings...if you can, allow your router to Respond to the 4 ICMP codes listed below:

    Icmp Echo Request, Echo Reply, Time Exceeded, and Destination Unreachable.

    Destination Unreachable allows Path MTU discovery to work correctly...not all servers, routers, etc on the Internet support MTU sizes of 1492 or 1500 and its a long path from your house to Zenimax's servers, many hops and routes to travel your packets do.

    Echo Request and Echo Reply are used by more then just ESO

    UpNP works just fine on my RFC Complaint Router here, and opens the ports as necessary and closes them when its finished...if you have UpNP on your router, I suggest trying to use that instead of portwarding ports.

    Lastly...my Neighbor has not had a single "Unknown Error" since I enabled the 4 ICMP codes above and ticked the UpNP box on his router...and his Netflix plays better to boot! :)
    I
    Rinaldo Gandolphi-Breton Sorcerer Daggerfall Covenant
    Juste Gandolphi Dark Elf Templar Daggerfall Covenant
    Richter Gandolphi - Dark Elf Dragonknight Daggerfall Covenant
    Mathias Gandolphi - Breton Nightblade Daggerfall Covenant
    RinaldoGandolphi - High Elf Sorcerer Aldmeri Dominion
    Officer Fire and Ice
    Co-GM - MVP



    Sorcerer's - The ONLY class in the game that is punished for using its class defining skill (Bolt Escape)

    "Here in his shrine, that they have forgotten. Here do we toil, that we might remember. By night we reclaim, what by day was stolen. Far from ourselves, he grows ever near to us. Our eyes once were blinded, now through him do we see. Our hands once were idle, now through them does he speak. And when the world shall listen, and when the world shall see, and when the world remembers, that world will cease to be. - Miraak

  • RinaldoGandolphi
    RinaldoGandolphi
    ✭✭✭✭✭
    ✭✭✭✭
    Here is my 2 cents, I am a Network Engineer, so take what you will.

    1. Allow your Router to receive and reply to Pings...if you can, allow your router to Respond to the 4 ICMP codes listed below:

    Icmp Echo Request, Echo Reply, Time Exceeded, and Destination Unreachable.

    Destination Unreachable allows Path MTU discovery to work correctly...not all servers, routers, etc on the Internet support MTU sizes of 1492 or 1500 and its a long path from your house to Zenimax's servers, many hops and routes to travel your packets do.

    Echo Request and Echo Reply are used by more then just ESO

    UpNP works just fine on my RFC Complaint Router here, and opens the ports as necessary and closes them when its finished...if you have UpNP on your router, I suggest trying to use that instead of portwarding ports.

    Lastly...my Neighbor has not had a single "Unknown Error" since I enabled the 4 ICMP codes above and ticked the UpNP box on his router...and his Netflix plays better to boot! :)
    I
    Rinaldo Gandolphi-Breton Sorcerer Daggerfall Covenant
    Juste Gandolphi Dark Elf Templar Daggerfall Covenant
    Richter Gandolphi - Dark Elf Dragonknight Daggerfall Covenant
    Mathias Gandolphi - Breton Nightblade Daggerfall Covenant
    RinaldoGandolphi - High Elf Sorcerer Aldmeri Dominion
    Officer Fire and Ice
    Co-GM - MVP



    Sorcerer's - The ONLY class in the game that is punished for using its class defining skill (Bolt Escape)

    "Here in his shrine, that they have forgotten. Here do we toil, that we might remember. By night we reclaim, what by day was stolen. Far from ourselves, he grows ever near to us. Our eyes once were blinded, now through him do we see. Our hands once were idle, now through them does he speak. And when the world shall listen, and when the world shall see, and when the world remembers, that world will cease to be. - Miraak

  • Erock25
    Erock25
    ✭✭✭✭✭
    ✭✭
    woodsro wrote: »
    Here is my 2 cents, I am a Network Engineer, so take what you will.

    1. Allow your Router to receive and reply to Pings...if you can, allow your router to Respond to the 4 ICMP codes listed below:

    Icmp Echo Request, Echo Reply, Time Exceeded, and Destination Unreachable.

    Destination Unreachable allows Path MTU discovery to work correctly...not all servers, routers, etc on the Internet support MTU sizes of 1492 or 1500 and its a long path from your house to Zenimax's servers, many hops and routes to travel your packets do.

    Echo Request and Echo Reply are used by more then just ESO

    UpNP works just fine on my RFC Complaint Router here, and opens the ports as necessary and closes them when its finished...if you have UpNP on your router, I suggest trying to use that instead of portwarding ports.

    Lastly...my Neighbor has not had a single "Unknown Error" since I enabled the 4 ICMP codes above and ticked the UpNP box on his router...and his Netflix plays better to boot! :)
    I


    Thank you for taking the time to reply. I was wondering if you could elaborate just a bit on where the crap I change all of this stuff? Don't I need to go to web browser and enter some code into the address to access my router or is it just in computer control panel?
    You earned the 500 LOLs badge.
    You received 500 LOLs. It ain't no fluke, you post great stuff and we're lucky to have you here. +50 points
  • RinaldoGandolphi
    RinaldoGandolphi
    ✭✭✭✭✭
    ✭✭✭✭
    Erock25 wrote: »
    woodsro wrote: »
    Here is my 2 cents, I am a Network Engineer, so take what you will.

    1. Allow your Router to receive and reply to Pings...if you can, allow your router to Respond to the 4 ICMP codes listed below:

    Icmp Echo Request, Echo Reply, Time Exceeded, and Destination Unreachable.

    Destination Unreachable allows Path MTU discovery to work correctly...not all servers, routers, etc on the Internet support MTU sizes of 1492 or 1500 and its a long path from your house to Zenimax's servers, many hops and routes to travel your packets do.

    Echo Request and Echo Reply are used by more then just ESO

    UpNP works just fine on my RFC Complaint Router here, and opens the ports as necessary and closes them when its finished...if you have UpNP on your router, I suggest trying to use that instead of portwarding ports.

    Lastly...my Neighbor has not had a single "Unknown Error" since I enabled the 4 ICMP codes above and ticked the UpNP box on his router...and his Netflix plays better to boot! :)
    I


    Thank you for taking the time to reply. I was wondering if you could elaborate just a bit on where the crap I change all of this stuff? Don't I need to go to web browser and enter some code into the address to access my router or is it just in computer control panel?

    Yes you would have to login to your router to set these settings.(means you must know the routers username and password) the IP Address you type into the router is the default gateway of your network which can be founder under the network settings in Windows Control Panel, Network Sharing Center, Click your connection name, and click details....look for IPv4 default Gateway/Gateway.

    Also, click Properties under your Network Connection, and un-check the box IPV6 and click apply and save....no need having IPv6 on if your not using it, and no one is really using it yet, but it can cause issues sometimes leaving it turned on. You can re-enable it when IPv6 becomes more mainstream.

    Not all routers have these settings though, and this is vendor dependent. Most Netgear routers do. If you have a Netgear router with the newest firmware, Under "WAN Setup" there is a checkbox next to "Respond To Ping on Internet Port" that should make the ICMP work properly. They do for me.

    You should also make sure you have exceptions in Windows Firewall, or your security software to allow ESO to pass, how that is done depends on the security software your using.

    UPnP is located under advanced settings on Netgear, but almost every router made in the last 5 years has UPnP. It should be simple to enable it...it does automatic port forwarding....it allows the application to talk to the router and forward the ports you need. When you close the application, the router closes the ports (that's how it supposed to work)


    Every router is different, I would recommend Googling the documentation of your router model to be certain. (this can be found on the bottom of most routers on a sticker) Also, i recommend updating the firmware of your router. Sometimes issues such as this are solved by updating router firmware.

    To update the firmware, find the firmware download on the router manufacture web site for your model routerr, login to the router web config, go to update and upload the file.

    When updating the router firmware do not under any circumstances touch the router, power the router off, or navigate from the page or anything..it can take 15-30 minutes, sometimes longer depending on the router. If you reset it, cut the power to it, or anything while its updating you can brick the router turning it into a useless paper weight...start the firmware update, and walk away for a 30-45 minutes and let it do its thing...it will flash the firmware, re-write the nvram, and reboot its self and set it up...interrupting this process in anyways will pretty much guarantee you a bricked router.

    If the router you have don't support ICMP, then your left with no choice but to get another router...most Netgear routers, like the WNDR 3700 V4 do support this feature and UPnP correctly, and are not terribly expensive...and they are very good routers with lots of RAM, and as an added bonus, you can flash DD-WRT Open Source Firmware on it at some point if you want to, to further extend its functionality, but this is optional as the Netgear firmware is pretty good itself.

    Also Cisco makes some pretty decent routers as well.

    If you reply with the make and model of your router, I may be able to help you more.

    Edited by RinaldoGandolphi on April 15, 2014 10:58PM
    Rinaldo Gandolphi-Breton Sorcerer Daggerfall Covenant
    Juste Gandolphi Dark Elf Templar Daggerfall Covenant
    Richter Gandolphi - Dark Elf Dragonknight Daggerfall Covenant
    Mathias Gandolphi - Breton Nightblade Daggerfall Covenant
    RinaldoGandolphi - High Elf Sorcerer Aldmeri Dominion
    Officer Fire and Ice
    Co-GM - MVP



    Sorcerer's - The ONLY class in the game that is punished for using its class defining skill (Bolt Escape)

    "Here in his shrine, that they have forgotten. Here do we toil, that we might remember. By night we reclaim, what by day was stolen. Far from ourselves, he grows ever near to us. Our eyes once were blinded, now through him do we see. Our hands once were idle, now through them does he speak. And when the world shall listen, and when the world shall see, and when the world remembers, that world will cease to be. - Miraak

  • Aerror
    Aerror
    So the patch of 4/15 did nothing to improve my connectivity. I still get thrown from the game on regular 10 min intervals.

    I have tried every "fix" mentioned on these forums. I have run the tests on pingtest.net and have a reasonable (<50ms) ping and 0 dropped packets.

    This problem is not on the user end.

    The only difference with this patch is that the Unknown Error message is now just an Error message.
  • jpetro
    jpetro
    Soul Shriven
    I have the new m14x: haswell i7 (4700MQ) (geforce 765 & HD4000) keeps crashing randomly (instantly in game to 1 hour in). Tried everything, drivers, ports, disabling software, you name it. Even tried priority high in task manager. I'm a programmer so this is not a user error :)
  • mikko.alandereb17_ESO
    jpetro wrote: »
    I have the new m14x: haswell i7 (4700MQ) (geforce 765 & HD4000) keeps crashing randomly (instantly in game to 1 hour in). Tried everything, drivers, ports, disabling software, you name it. Even tried priority high in task manager. I'm a programmer so this is not a user error :)

    I use an LTE connection. I have two different APNs to use. ESO works with one, but doesn't work with the other.

    So I tried this software called ProxyCap. All I did was that I added launcher and client to rules. Allowed all ports. And I can play. I don't event have to use a proxy.

    Rules are "force direct connect".

    Allow TCP and UDP

    fpkxchmhw60c.png


    Edited by mikko.alandereb17_ESO on April 16, 2014 8:24AM
  • Gimers
    Gimers
    I have resolved the "unknown error" issue by changing the way my router connects to my modem. Previously my router got a DHCP lease from my modem, so my modem controlled the connection. I have now changed it so my modem is in bridging mode and the router controls the connection directly. This could have fixed the problem for a few different reasons, ESO might have an issue with the double NAT that I had in my old config, or as mentioned in some other post on this thread it could have been that the way I had thing configured was stopped external ICMP requests and UPnP working correctly, that said I had tried a few times to configure the port forwarding manually so i doubt UPnP was the problem.

    Anyway if you have a setup like I had, separate modem / router with the modem handling the connection and the router connecting upstream with a DHCP lease I suggest try changing it to bridging mode.

    hope this helps.
  • Padhraigh
    Padhraigh
    ✭✭✭
    My curse has been lifted after forcing the router to use WPA only instead of WPA/WPA2 mixed. I also got instructions from support to open several additional ports apart from the ones mentioned in the OP.

    These were:

    24100-24200
    24500- 24600
    49100-54000
    443
    23130-23137

    PC - EU - EP
    Relic Hunter
    ¯\_(ツ)_/¯
  • Albarich
    Albarich
    ✭✭✭
    Hm interesting

    I used to get dc upon changing the zone and got stuck at "requesting character" but after i installed a trial version of wtfast no problems at all. Only the mainstream problems remain like lag on the EU-Server and occasional crashes.

    Maybe i have a different problem than you but i got the same reccomandation from the support but if WTFast is able to establish a dc-free game session without open router ports why should it work with open router ports but without WTFast ?
    Don't want to advertise this program but it seems to be the only way to play eso without dc for me at the moment. Of course i would love to play eso without the need for a 3.party-program. :(

    I admitt my IT-Skills are only basic but this seems unlogical for. Or is WTFast somehow bypassing my router configuration and ESO is not able to do the same ?

    Just don't get it.
  • etadelta164_ESO
    etadelta164_ESO
    Soul Shriven
    I deleted all add-ons, I am veteran rank 4 and I can't use a dang wayshrine to go from reapers march to malabal-tor without getting an unknown error, do I just need to travel by horse instead.
  • annuschka
    annuschka
    ✭✭✭
    Albarich wrote: »
    Gameanalysetool:
    Pc first Pingtest towards "a1092.d.akamai.net" 0% Loss
    Pc second Pingtest towards "launcher.bethesda.net" 100% Loss

    Exactly the same here.
    Edit: I just noticed, I'm from Germany, too, like Albarich. My ISP is Kabel Deutschland and I'm located near Berlin. Maybe there's a connection... I sent a support request to my ISP in the meantime and have to wait for a reply...

    While I was setting my router to ICMP enabled and UPnP enabled (none of it helped btw) I found a function to make direct pathpings from my router. Tried it with the launcher.bethesda.net and this is the result:
    Address	 54.217.220.147
    Maximum Hops	20
    Maximum Wait Time 3	 (seconds per hop)
    
    Hop	Address								Min(ms)		Max (ms)	Avg (ms)+/- (ms)
    1	*				
    2	83-169-179-30-isp.superkabel.de (83.169.179.30)			8.61		18.17		12.84	
    3	88-134-193-74-dynip.superkabel.de (88.134.193.74)		8.35		10.50		9.09	-3.75
    4	88-134-203-2-dynip.superkabel.de (88.134.203.2)			10.01		11.82		11.04	1.96
    5	88-134-202-13-dynip.superkabel.de (88.134.202.13)		40.53		70.91		56.11	45.07
    6	195.66.225.175							30.08		31.12		30.49	-25.63
    7	178.236.3.53							42.81		44.28		43.41	12.93
    8	176.32.106.29							39.15		39.67		39.47	-3.94
    9	178.236.0.191							39.12		40.14		39.64	0.17
    10	178.236.0.204							43.93		51.75		46.54	6.90
    11	178.236.0.221							42.57		43.12		42.87	-3.67
    12	ec2-79-125-1-103.eu-west-1.compute.amazonaws.com (79.125.1.103)	40.10		41.82		40.86	-2.01
    13	*				
    14	*				
    15	*				
    16	*				
    17	*				
    18	*				
    19	*				
    20	*
    

    I am not sure what to make of it, but it looks like the path gets disrupted after amazonaws.com... But well, I have no idea how to fix it. Is this my ISPs fault?

    Moreover I tried some VPN programs, eg WTFast, and still had the random unknown error disconnects. Also: It gets worse. :neutral_face:
    Edited by annuschka on July 1, 2014 2:03PM
  • annuschka
    annuschka
    ✭✭✭
    This problem still persists! I had this error since I bought the game 2 months ago, and tomorrow I will pay for the next month. None of the updates did any good. I contacted the support and my ISP and still there is no solution. This is not funny.

    Sometimes I'm able to play for a while. Sometimes I have to kill and restart the game 3 times in 5 minutes, because it hangs right away...

    However, I was "fortunate" to make a few more observations. I hope they help in fixing this issue:
    • Generally my game hangs at random occasions, but some events seem to be more critical: Opening Mail/Bank/Crafting. Being in a populated bank. Right after I attack something (and usually I'm dead when I log back in...): I sneak and shoot the enemy with my bow and fire a poison arrow right after the first shot, and then I cast a Crystal Shard and that's where the game turns unresponsive A LOT. This morning this happened to me three times in a row in the Crosswytch mine: Shot one enemy with my sneak-poison-crystal-routine, sneak up to the second one, lag while crystal casting, quit game, relog, resurrect, repeat. 3 times exactly the same... that was the most frustrating occasion so far...
    • Usually I quit the game as soon as I notice that it hangs (because it takes so long untill the game kicks me with the unknown error..), however I experienced a few times where the game recovered itself, everything went fast forward and I was able to continue (aka revive myself)
    • It seems like the "hanging" is more like "nothing comes back to me", because I can still send commands to the server. I can still run around for a while and when I log back in, I'm not at the place where the game went to coma, but at the very last place I run to for real. Furthermore, sometimes the world is empty or enemies do nothing ON MY SCREEN, but when I log out and in again I'm dead, because I run right through them without SEEING it. But they SEE ME. A couple of times I even managed to win a fight, while my client was frozen...
    • It also seems like other parts of my game are still running fine. I know that my client lost connection again, but still I can see new chat messages popping up.
    • It also seems to happen more when there are "character updates", once I was running around in Cyrodiil for hours without problems, and then I discovered a location, had a level up, bam, coma.
    Edited by annuschka on July 25, 2014 12:02PM
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