"Unknown Error" Fix Incoming

Moonraker

ESO MAINTENANCE EU MEGASERVER – 4/8

ZOS_MichaelServotteZOS_MichaelServotte Administrator, Moderator admin
3:39AM edited 3:39AM in Server Status

We are bringing down the European megaserver for maintenance at 5:00 AM BST / 6:00 AM CEST to address the "Unknown Error" issue that some players have been experiencing. We expect the maintenance to last for only one hour. We will keep you updated as soon as the maintenance is complete.

http://forums.elderscrollsonline.com/discussion/72664/eso-maintenance-eu-megaserver-4-8

Gimers

Any news on the NA servers?

Moonraker

Gimers wrote: »

Any news on the NA servers?

Not sure if they will do a unscheduled maintenance for this or during the scheduled on. EU is Tuesday NA is Wednesday. See this thread for details of Weekly downtimes for both.

Check the Server status thread for latest announcements.

Tightywhites

Your fix didn't work. Please don't stop trying.

Moonraker

Tightywhites wrote: »

Your fix didn't work. Please don't stop trying.

@Tightywhites I suggest to try flushing the DNS cache:

Flush The DNS Cache

Open the Terminal

Applications -> Utilities -> Terminal

Flush DNS - Type or copy/paste (easier) the following command and hit Enter.

Mac OSX 10.9:

dscacheutil -flushcache;sudo killall -HUP mDNSResponder

Mac OSX 10.7 & 10.8

sudo killall -HUP mDNSResponder

Reboot the router, launch game and try again.

If you haven't tried it yet, reboot your router.

If these don't work, you could try these in this order. Test each at a time.

Reset DNCP lease

System Preferences > Network > Select the network you are connected to (indicated by green circle)> Click Advanced > Click Renew DHCP Lease

Change your DNS

Change your DNS settings to a public DNS server (non-ISP).

I used Google: 8.8.8.8, 8.8.4.4

On the Mac, to change the DNS server IP addresses go to:

System Preferences > Network > Advanced… > DNS

Note the existing ones usually automatically added by your ISP then change them for the Google ones of other you prefer. Remember to Apply changes after clicking OK when done.

Uncheck Auto Proxy Discovery

- Navigate to the System Preferences under the Apple Menu.
- Open up Network in System Preferences. (Usually located in the third row, third icon.)
- Make sure the network connection with a green dot next to it is selected.
- Click the Advanced button in the lower right corner
- From the drop down menu, click on Proxies.
- In the "Select a protocol to configure" list
- Uncheck "Auto Proxy Discovery”

Tightywhites

Hi Moonraker

I had already tried most of those things on your list accept the renewing the DHCP lease and changing the DNS. I have now done both of those but nothing works. Please do not stop trying to fix this problem, from the forums I am not alone.

Moonraker

Tightywhites wrote: »

Hi Moonraker

I had already tried most of those things on your list accept the renewing the DHCP lease and changing the DNS. I have now done both of those but nothing works. Please do not stop trying to fix this problem, from the forums I am not alone.

Will keep looking and hope they get a real fix out soon.

istanicas

I have this issue NA server and haven't been able to play in four days.

istanicas

E: actually, here's the fix
"Looking at the tracert that you sent in we determined that it looks like the information is going through a bad route to get back to you and thus could be why you are getting the kickouts and lag spikes. To attempt to fix this please follow these steps to flush your DNS:
Windows 7:
Click on the Start button Type cmd in the Start Menu Right-click on Command Prompt and select Run as Administrator Type "ipconfig /flushdns" and hit enter If it was successful, you will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache." Power cycle the router to clear the cache so that it doesn't store the bad route "

Moonraker

istanicas wrote: »

E: actually, here's the fix
"Looking at the tracert that you sent in we determined that it looks like the information is going through a bad route to get back to you and thus could be why you are getting the kickouts and lag spikes. To attempt to fix this please follow these steps to flush your DNS:
Windows 7:
Click on the Start button Type cmd in the Start Menu Right-click on Command Prompt and select Run as Administrator Type "ipconfig /flushdns" and hit enter If it was successful, you will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache." Power cycle the router to clear the cache so that it doesn't store the bad route "

Thanks for the info @istanicas. I posted how to flush the DNS cache on Macs in an earlier post so others can try that and other methods.

Moonraker

ZOS posted on the ongoing drop out problems:

ISSUES WITH LAG & SOCIAL SYSTEMS [RESOLVED]
ZOS_GinaBrunoZOS_GinaBruno Administrator, Moderator admin
5:32AM edited 7:01AM in Server Status
We are aware that some of you are having issues with social systems, chat lag, or getting dropped from the game. We are looking into this now, and will let you know as soon as we have an update.

http://forums.elderscrollsonline.com/discussion/76190/issues-with-lag-social-systems-resolved
They marked it as resolved but not sure that also applies to 'getting dropped from game' too.

Hopefully they have resolved this fully and it helps with the drop outs of game too.

Moonraker

ZOS posted to PC TS section (not sure why not here also) a little while ago asking for details from players with this issue. Check it out here with details of what to provide and where to send it:

"UNKNOWN ERROR" RECEIVED UPON DISCONNECTING