The Elder Scrolls Online

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Crashing upon Launch

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coolyojulio
coolyojulio
✭
I recieved this crash report when I launch
[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.0.0.962841
client.executablebits = 32
client.mode = startup
client.renderertype = OPENGL
client.session_start_timestamp = 2014-04-08T01:35:51.193Z
computer.name = julians-iMac.local
computer.user = Juju
cpu.count = 2
exe.buildnum = 962841
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 12
fe.descrip = Client Fatal Error
gfx.description = NVIDIA GeForce 9400 OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 NVIDIA-8.24.11 310.90.9b01
gfx.vendorid = 0
mem.physical = 4096
os.platform = mac
os.version = 13C64
reportfield.ver = 3
  • Moonraker
    Moonraker
    ✭✭✭✭
    coolyojulio wrote: »
    I recieved this crash report when I launch
    [reporter]
    version = 0.01
    ---snip---
    Use Spoiler tags please.

    I don like the look of:

    e.descrip = Client Fatal Error

    Not something I have noticed before.

    There have been crash at launch issues or soon after so maybe related to that.

    Is this once or repeatable when you try to launch the game? Have you been able to play the game OK before and it's just happened?
    Edited by Moonraker on April 8, 2014 2:04AM
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • coolyojulio
    coolyojulio
    ✭
    ya it just started happening
  • Moonraker
    Moonraker
    ✭✭✭✭
    coolyojulio wrote: »
    ya it just started happening
    All I can suggest it to reboot the Mac. Then run the Repair and see if it is some issue with the client that it can fix. Otherwise I would submit and bug report also on this.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • teafortommy
    teafortommy
    ✭
    I have the same issue with the game crashing when I try to launch by pressing play, as well as going directly to the eso file and opening that directly.

    I've tried some of the fixes with the UserSettings.txt, but no to avail.

    Model Name: iMac
    Model Identifier: iMac11,3
    Processor Name: Intel Core i5
    Processor Speed: 2.8 GHz


    This is the Crash Report
    [reporter]
    version = 0.01


    [extra]
    ProductName = eso
    Version = eso.live.1.0.0.964485
    client.executablebits = 32
    client.mode = startup
    client.renderertype = OPENGL
    client.session_start_timestamp = 2014-04-09T01:52:39.008Z
    client.time_since_load = 0
    client.uptime = 2.3
    computer.name = teaMac.local
    computer.user = tea
    cpu.count = 4
    data.depotid = 4000
    data.dir = /Applications/Zenimax Online/Launcher.app/game_mac/pubplayercli
    data.syncm = databuild
    data.version = 0.win.0.live.961669
    exe.buildnum = 964485
    exe.opt = release
    exe.reltype = public
    exe.type = client
    gfx.description = ATI Radeon HD 5750 OpenGL Engine
    gfx.deviceid = 0.0.0
    gfx.driver = 2.1 ATI-1.20.11
    gfx.vendorid = 0
    mem.current = 399
    mem.peak = 399
    mem.physical = 4096
    os.platform = mac
    os.version = 13C64
    reportfield.ver = 3

    This is the report from Game Consultant
    Version:1.0
    | SYSTEM PROFILER |
    | NETSTAT |
    Active Internet connections
    Proto Recv-Q Send-Q Local Address Foreign Address (state)
    tcp4 0 0 192.168.1.70.51557 74.117.203.168.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51556 74.117.203.168.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51555 74.117.203.168.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51554 54.240.188.226.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51553 54.240.188.226.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51552 54.240.188.226.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51551 66.235.139.178.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51550 66.235.139.178.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51549 72.21.91.19.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51548 72.21.91.19.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51547 72.21.91.19.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51546 72.21.91.19.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51545 72.21.91.19.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51544 74.117.206.59.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51543 74.117.206.59.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51542 74.117.206.59.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51540 74.117.206.59.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51539 74.117.206.59.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51538 74.117.206.59.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51515 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51514 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51513 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51512 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51511 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51510 165.254.42.96.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51500 54.230.71.40.80 ESTABLISHED
    tcp4 0 0 192.168.1.70.51411 173.194.33.37.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51403 74.125.25.141.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51397 173.194.33.1.443 ESTABLISHED
    tcp4 0 0 192.168.1.70.51384 205.250.85.16.80 ESTABLISHED
    tcp4 0 0 127.0.0.1.51115 127.0.0.1.51120 ESTABLISHED
    tcp4 0 0 127.0.0.1.51120 127.0.0.1.51115 ESTABLISHED
    tcp4 0 0 127.0.0.1.51115 127.0.0.1.51119 ESTABLISHED
    tcp4 0 0 127.0.0.1.51119 127.0.0.1.51115 ESTABLISHED
    tcp4 0 0 127.0.0.1.51115 127.0.0.1.51118 ESTABLISHED
    tcp4 0 0 127.0.0.1.51118 127.0.0.1.51115 ESTABLISHED
    tcp4 0 0 192.168.1.70.49454 12.130.244.193.1119 ESTABLISHED
    tcp4 0 0 192.168.1.70.49327 173.194.79.125.5222 ESTABLISHED
    tcp4 0 0 192.168.1.70.49158 17.149.34.140.5223 ESTABLISHED
    tcp4 0 0 192.168.1.70.49153 17.149.36.160.5223 ESTABLISHED
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp6 0 0 *.52612 *.*
    udp4 0 0 *.52612 *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.54855 *.*
    udp4 0 0 192.168.1.70.123 *.*
    udp6 0 0 fe80::da30:62ff:.123 *.*
    udp6 0 0 fe80::1%lo0.123 *.*
    udp4 0 0 127.0.0.1.123 *.*
    udp6 0 0 ::1.123 *.*
    udp6 0 0 *.123 *.*
    udp4 0 0 *.123 *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp46 0 0 *.* *.*
    udp4 0 0 *.* *.*
    udp4 0 0 *.88 *.*
    udp6 0 0 *.88 *.*
    udp4 0 0 *.* *.*
    udp6 0 0 *.5353 *.*
    udp4 0 0 *.5353 *.*
    udp4 0 0 *.138 *.*
    udp4 0 0 *.137 *.*
    icm6 0 0 *.* *.*
    Active LOCAL (UNIX) domain sockets
    Address Type Recv-Q Send-Q Inode Conn Refs Nextref Addr
    d0513ddfb4907df9 stream 0 0 0 d0513ddfb4907949 0 0 /var/run/mDNSResponder
    d0513ddfb4907949 stream 0 0 0 d0513ddfb4907df9 0 0
    d0513ddfb49076f1 stream 0 0 0 d0513ddfb3d9d371 0 0
    d0513ddfb3d9d371 stream 0 0 0 d0513ddfb49076f1 0 0
    d0513ddfb06c27b9 stream 0 0 0 d0513ddfb49069a9 0 0
    d0513ddfb49069a9 stream 0 0 0 d0513ddfb06c27b9 0 0
    d0513ddfb3d9cad9 stream 0 0 0 d0513ddfb3848629 0 0
    d0513ddfb3848629 stream 0 0 0 d0513ddfb3d9cad9 0 0
    d0513ddfb06c2ad9 stream 0 0 0 d0513ddfb4322889 0 0
    d0513ddfb4322889 stream 0 0 0 d0513ddfb06c2ad9 0 0
    d0513ddfb4907881 stream 0 0 0 d0513ddfb4907ba1 0 0
    d0513ddfb4907ba1 stream 0 0 0 d0513ddfb4907881 0 0
    d0513ddfb3d9be59 stream 0 0 0 d0513ddfb4907309 0 0
    d0513ddfb4907309 stream 0 0 0 d0513ddfb3d9be59 0 0
    d0513ddfb4907d31 stream 0 0 0 d0513ddfb3d9bc01 0 0
    d0513ddfb3d9bc01 stream 0 0 0 d0513ddfb4907d31 0 0
    d0513ddfb4908371 stream 0 0 0 d0513ddfb38486f1 0 0
    d0513ddfb38486f1 stream 0 0 0 d0513ddfb4908371 0 0
    d0513ddfb06c2a11 stream 0 0 0 d0513ddfb4908501 0 0
    d0513ddfb4908501 stream 8 0 0 d0513ddfb06c2a11 0 0
    d0513ddfb4322311 stream 0 0 0 d0513ddfb06c3691 0 0
    d0513ddfb06c3691 stream 0 0 0 d0513ddfb4322311 0 0
    d0513ddfb3d9bcc9 stream 0 0 0 d0513ddfb2f73a11 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb2f73a11 stream 0 0 0 d0513ddfb3d9bcc9 0 0
    d0513ddfb06c20b1 stream 0 0 0 d0513ddfb3d9d759 0 0
    d0513ddfb3d9d759 stream 0 0 0 d0513ddfb06c20b1 0 0
    d0513ddfb4909311 stream 0 0 0 d0513ddfb4321d99 0 0
    d0513ddfb4321d99 stream 0 0 0 d0513ddfb4909311 0 0
    d0513ddfb3d9db41 stream 0 0 0 d0513ddfb4906b39 0 0
    d0513ddfb4906b39 stream 0 0 0 d0513ddfb3d9db41 0 0
    d0513ddfb26e7ad9 stream 0 0 0 d0513ddfb2f72d91 0 0
    d0513ddfb2f72d91 stream 0 0 0 d0513ddfb26e7ad9 0 0
    d0513ddfb3848499 stream 0 0 0 d0513ddfb2f73499 0 0
    d0513ddfb2f73499 stream 0 0 0 d0513ddfb3848499 0 0
    d0513ddfb3d9c7b9 stream 0 0 0 d0513ddfb4907ad9 0 0
    d0513ddfb4907ad9 stream 0 0 0 d0513ddfb3d9c7b9 0 0
    d0513ddfb3d9bd91 stream 0 0 0 d0513ddfb06351e1 0 0
    d0513ddfb06351e1 stream 0 0 0 d0513ddfb3d9bd91 0 0
    d0513ddfb3d9c499 stream 0 0 0 d0513ddfb0634d31 0 0
    d0513ddfb0634d31 stream 0 0 0 d0513ddfb3d9c499 0 0
    d0513ddfb3d9ba71 stream 0 0 0 d0513ddfb3d9cc69 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb3d9cc69 stream 0 0 0 d0513ddfb3d9ba71 0 0
    d0513ddfb49073d1 stream 0 0 0 d0513ddfb0636311 0 0 /var/run/mDNSResponder
    d0513ddfb0636311 stream 0 0 0 d0513ddfb49073d1 0 0
    d0513ddfb49085c9 stream 0 0 0 d0513ddfb2f750b9 0 0
    d0513ddfb2f750b9 stream 0 0 0 d0513ddfb49085c9 0 0
    d0513ddfb4321e61 stream 0 0 0 d0513ddfb43223d9 0 0 /var/run/mDNSResponder
    d0513ddfb43223d9 stream 0 0 0 d0513ddfb4321e61 0 0
    d0513ddfb2f74119 stream 0 0 0 d0513ddfb3d9bb39 0 0 /var/run/mDNSResponder
    d0513ddfb3d9bb39 stream 0 0 0 d0513ddfb2f74119 0 0
    d0513ddfb43227c1 stream 0 0 0 d0513ddfb3d9b9a9 0 0
    d0513ddfb3d9b9a9 stream 0 0 0 d0513ddfb43227c1 0 0
    d0513ddfb2f74f29 stream 0 0 0 d0513ddfaff29a79 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfaff29a79 stream 0 0 0 d0513ddfb2f74f29 0 0
    d0513ddfb3d9cdf9 stream 0 0 0 d0513ddfb4322249 0 0
    d0513ddfb4322249 stream 0 0 0 d0513ddfb3d9cdf9 0 0
    d0513ddfb3d9c241 stream 0 0 0 d0513ddfb43219b1 0 0 /var/run/mDNSResponder
    d0513ddfb43219b1 stream 0 0 0 d0513ddfb3d9c241 0 0
    d0513ddfb26e8ff1 stream 0 0 0 d0513ddfb4907ec1 0 0 /var/run/mDNSResponder
    d0513ddfb4907ec1 stream 0 0 0 d0513ddfb26e8ff1 0 0
    d0513ddfb4906c01 stream 0 0 0 d0513ddfb4906a71 0 0
    d0513ddfb4906a71 stream 0 0 0 d0513ddfb4906c01 0 0
    d0513ddfb4906cc9 stream 0 0 0 d0513ddfb4907179 0 0
    d0513ddfb4907179 stream 0 0 0 d0513ddfb4906cc9 0 0
    d0513ddfb4906fe9 stream 0 0 0 d0513ddfb4907499 0 0
    d0513ddfb4907499 stream 0 0 0 d0513ddfb4906fe9 0 0
    d0513ddfb4908439 stream 0 0 0 d0513ddfb49077b9 0 0
    d0513ddfb49077b9 stream 0 0 0 d0513ddfb4908439 0 0
    d0513ddfb49088e9 stream 0 0 0 d0513ddfb4908821 0 0
    d0513ddfb4908821 stream 0 0 0 d0513ddfb49088e9 0 0
    d0513ddfb26e6cc9 stream 0 0 0 d0513ddfb26e6d91 0 0
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    d0513ddfb3d9e6f9 stream 0 0 0 d0513ddfaff29d99 0 0
    d0513ddfaff29d99 stream 0 0 0 d0513ddfb3d9e6f9 0 0
    d0513ddfb26e8cd1 stream 0 0 d0513ddfb03ef039 0 0 0 /var/run/usbmuxd
    d0513ddfb3848df9 stream 0 0 0 d0513ddfb3848ec1 0 0
    d0513ddfb3848ec1 stream 0 0 0 d0513ddfb3848df9 0 0
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    d0513ddfb49082a9 stream 0 0 0 d0513ddfb49081e1 0 0
    d0513ddfb49081e1 stream 0 0 0 d0513ddfb49082a9 0 0
    d0513ddfb3849691 stream 0 0 d0513ddfb924cd69 0 0 0 /tmp/launchd-396.C6vGX7/sock
    d0513ddfb2f73881 stream 0 0 0 d0513ddfb2f73949 0 0
    d0513ddfb2f73949 stream 0 0 0 d0513ddfb2f73881 0 0
    d0513ddfb3847d91 stream 0 0 0 d0513ddfb06c3ff1 0 0
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    d0513ddfb49090b9 stream 0 0 0 d0513ddfb4909181 0 0
    d0513ddfb384a631 stream 0 0 0 d0513ddfb49096f9 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb49096f9 stream 0 0 0 d0513ddfb384a631 0 0
    d0513ddfb4909631 stream 0 0 0 d0513ddfb3849051 0 0
    d0513ddfb3849051 stream 0 0 0 d0513ddfb4909631 0 0
    d0513ddfb4908c09 stream 0 0 0 d0513ddfb4908691 0 0 /var/run/mDNSResponder
    d0513ddfb4908691 stream 0 0 0 d0513ddfb4908c09 0 0
    d0513ddfb4908759 stream 0 0 0 d0513ddfb4908b41 0 0 /var/run/mDNSResponder
    d0513ddfb4908b41 stream 0 0 0 d0513ddfb4908759 0 0
    d0513ddfaff27f21 stream 0 0 d0513ddfbb1efc79 0 0 0 /Users/Shared/Battle.net/Agent/Agent.app.6881.pipe
    d0513ddfb3848ad9 stream 0 0 0 d0513ddfb3847c01 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb3847c01 stream 0 0 0 d0513ddfb3848ad9 0 0
    d0513ddfb3849501 stream 0 0 0 d0513ddfb3849cd1 0 0 /var/run/mDNSResponder
    d0513ddfb3849cd1 stream 0 0 0 d0513ddfb3849501 0 0
    d0513ddfb3848c69 stream 0 0 0 d0513ddfb2f73ba1 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb2f73ba1 stream 0 0 0 d0513ddfb3848c69 0 0
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    d0513ddfb06c3e61 stream 0 0 0 d0513ddfb38499b1 0 0
    d0513ddfb4909569 stream 0 0 d0513ddfb76b65d9 0 0 0 /tmp/launchd-298.8eEVn6/sock
    d0513ddfb3849b41 stream 0 0 0 d0513ddfb2f73ad9 0 0
    d0513ddfb2f73ad9 stream 0 0 0 d0513ddfb3849b41 0 0
    d0513ddfb06367c1 stream 0 0 d0513ddfb754be59 0 0 0 /var/folders/zr/7bvj29zn1hldm2jjtd7ctv5r0000gp/T/chrome-gL4fUQ/Socket
    d0513ddfb3848d31 stream 0 0 0 d0513ddfb38479a9 0 0 /var/tmp/launchd/sock
    d0513ddfb38479a9 stream 0 0 0 d0513ddfb3848d31 0 0
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    d0513ddfb4909889 stream 0 0 0 d0513ddfb49097c1 0 0
    d0513ddfb3848881 stream 0 0 0 d0513ddfb3848ba1 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb3848ba1 stream 0 0 0 d0513ddfb3848881 0 0
    d0513ddfb3848241 stream 0 0 0 d0513ddfb3848561 0 0 /var/run/mDNSResponder
    d0513ddfb3848561 stream 0 0 0 d0513ddfb3848241 0 0
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    d0513ddfb3847f21 stream 0 0 0 d0513ddfb38480b1 0 0
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    d0513ddfb38495c9 stream 0 0 0 d0513ddfb3847cc9 0 0 /tmp/launchd-167.guT49U/sock
    d0513ddfb3847cc9 stream 0 0 0 d0513ddfb38495c9 0 0
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    | PS AUX |
    USER PID %CPU %MEM VSZ RSS TT STAT STARTED TIME COMMAND
    tea 186 15.7 1.7 2669772 70932 ?? R 5:52PM 0:50.04 /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    tea 900 14.2 1.6 999472 67424 ?? R 6:20PM 0:15.02 /Applications/WriteRoom.app/Contents/MacOS/WriteRoom
    root 38 5.3 1.3 2599364 54840 ?? Us 5:52PM 0:14.22 /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework/Support/mds
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  • Moonraker
    Moonraker
    ✭✭✭✭
    teafortommy wrote: »
    I have the same issue with the game crashing when I try to launch by pressing play, as well as going directly to the eso file and opening that directly.

    I've tried some of the fixes with the UserSettings.txt, but no to avail.

    -snip-
    This is the report from Game Consultant
    -snip-u
    See the response I put in your new thread.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • grompf_ESO
    grompf_ESO
    Soul Shriven
    I have the exact same problem on a fully up to date Mid-2011 MacBook Air. It used to work during the beta, now it just crashes during launch.
  • Moonraker
    Moonraker
    ✭✭✭✭
    grompf_ESO wrote: »
    I have the exact same problem on a fully up to date Mid-2011 MacBook Air. It used to work during the beta, now it just crashes during launch.
    Does it crash at every login?What location ie Cyrodiil?

    Try running the Repair from Game Options on the Launcher. Also reboot you Mac and router and try again.

    What network do you have ie home router or college? Wireless? Try with an ethernet cable can help diagnose wireless problems.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • grompf_ESO
    grompf_ESO
    Soul Shriven
    It crashed when I click "Play".
  • Moonraker
    Moonraker
    ✭✭✭✭
    grompf_ESO wrote: »
    It crashed when I click "Play".
    Do you have any add-ons? If so disable these. Some cause. this issue.

    Use the Repair option under Game Options to verify your install is correct.

    Do you have any Japanese or other symbolic language on your keyboard either as normal or through keyboard layout? If so select English and try with that.

    Check the relevant suggestions in this thread and this this thread, notably about certificate.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • grompf_ESO
    grompf_ESO
    Soul Shriven
    No add-ons, tried repair. No alternate keyboard. Tried all suggestions. It simply doesn't work.

    It works on my iMac, but the lack of portability is hugely annoying
  • Moonraker
    Moonraker
    ✭✭✭✭
    grompf_ESO wrote: »
    No add-ons, tried repair. No alternate keyboard. Tried all suggestions. It simply doesn't work.

    It works on my iMac, but the lack of portability is hugely annoying
    If it works on your iMac in the same location the it seems an issue on that specific Mac. Are they connected via the same router? Via Wireless? Have you tried direct connection with ethernet.

    What OS X version is it?

    If you have tried everything posted as possible solutions I'm not sure what else to suggest. It sounds like some problem with the connection from that Mac.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
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