Tome Caches Missing for ESO+

thescrollcat

I am hoping someone can help clarify for me. In reading about the new tome caches, I have come to understand that ESO+ players receive a tome cache for each month of membership. The problem is, when I select open cache, there is a max of 9. I realize the max of 9 is likely because that is all I had to open but am unclear on that for sure. For those of us with annual subscriptions, I think if I understand right, we should get 12 immediately (as per the notes below from the ESO website). Can someone please tell me if this is a known issue and is being corrected? It says we should immediately get a cache for each month of membership and even gives an example of a 6m membership getting 6 right away but clearly there is a cap implemented which means annual members lose 3 of their caches. I have also taken a screenshot of my tome showing I have just over 18000 points and each cache is work 2k so if I had gotten all 12, I should have 24k+ as I have not spent any of them and literally just opened them within the hour.

Below is the text directly from the ESO website about the caches and plus members.

If you have an ESO Plus membership, you also gain certain benefits for a Season’s Tome. These include:

A 10% increase in Tome Points earned from challenges
One Cache of Tome Points (containing 2,000) per month of membership
One Premium Tome Token per month of membership
12 tokens grant a free Premium + Bonuses Tamriel Tome
With ESO Plus membership, you not only progress your Tamriel Tomes quicker, but even get a free premium Tome each time you’ve had a total of 12 months of membership.

All Caches and Tokens are granted immediately up front with your ESO Plus membership purchase. For example, if you purchase six months of ESO Plus membership, you’ll immediately receive six Caches of Tome Points and six Premium Tome Tokens.



UPDATE: Edited above slightly as I understand there isn't a max number of caches you can hold (or so I believe) but I am still confused as to why I got 9. I have read the post in the bugs forum and I can't tell if it implies we should only get 3 or 4 (back to January 2026) or the full 12 for an annual subscriber. My subscription renews in October but I have had ESO+ continuously for years so it isn't like there was a lapse. See below for the post from the ZOS team explaining how they are distributed.

ZOS_JessicaFolsom wrote: »

Hi everyone,

Thank you for sharing your questions with us about how Premium Tome Tokens and Caches of Tome Points are determined for ESO Plus subscription time. Below is a summary of how this works, plus an explanation of how we handled this before Season Zero launched.

As a rule, you will receive 1 Cache of Tome Points and 1 Premium Tome Token per month of ESO Plus.
Before we get into more, we do want to note that our Support team has been checking through accounts for the folks in this thread, and we are seeing a few oddities with some PlayStation accounts that we are investigating. So, ultimately, if you believe you have not gotten what you should, please reach out to our Support team and we’ll take a look.

Before Season Zero Launched on April 2, 2026
Before Season Zero launched, we knew we wanted to give some “back rewards” for our ESO Plus subscribers. As described here, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus with a starting point of January 2026.

• For players who had an active multi-month ESO Plus subscription that was purchased before January 2026 and active between January 2026 and March 9, 2026, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus for every month from January 2026 onwards. So, if you started a 6-month ESO Plus subscription in November 2025, for example, you would have gotten 4 Caches of Tome Points and 4 Premium Tome Tokens. These were awarded on March 30, 2026.
• For players who purchased a new ESO Plus membership from March 9, 2026, onwards, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month subscribed at the point of purchase. In this example, if you purchased a new ESO Plus membership on March 10, 2026, you would have rewards for either 1 month, 6 months, or 12 months now, depending on which ESO Plus subscription package you chose.

It’s also possible for someone to have done a combination of both above, if they had an active ESO Subscription in January and February, then renewed on or after March 9, 2026.

One additional detail is that different platforms define “monthly” timing a little differently. We recognize this is a bit confusing and, unfortunately, it’s not something we control. For example, in the ESO store and account system, we define a month as exactly 30 days and our renewals happen on that cadence. We recommend checking with the platform you purchase your ESO Plus subscription on for the exact details, as this could result in some minor differences in who gets their monthly rewards when for recurring or renewed subscriptions.

From Season Zero Launch on April 2, 2026, Onward
From here on out, ESO Plus seasonal rewards will be granted at the point of purchase just like crowns do. For every month of ESO Plus, you will receive 1 Cache of Tome Points and 1 Premium Tome Token. We have also updated our ESO Plus page with this info. Just note the “how is a month defined” detail above, as it can and does vary a little by platform.

Thank you, everyone!

Pcgamer

I sub per month and i got 3 caches. Not sure if this helps with the math

thescrollcat

Thank you. A bit more confusing knowing that but it gives an idea of what others are seeing. I appreciate the info.

MidniteOwl1913

Is there any reason not to open them all at once? I too recieved 3 BTW. Why is that even an option?

thescrollcat

I found out, after opening all 9, that they do expire at the end of the season, so July for this season. So I would just open with caution. I understand an unopened cache rolls over from season to season, but after opening, not so much. Maybe 2k roll over but I may be wrong about the rollover.

Pcgamer

thescrollcat wrote: »

I found out, after opening all 9, that they do expire at the end of the season, so July for this season. So I would just open with caution. I understand an unopened cache rolls over from season to season, but after opening, not so much. Maybe 2k roll over but I may be wrong about the rollover.

Yes it's best to not open the cashes as they are not counted as the 2k tome points we are allowed to carry over to the next tome season. Reason for not opening the caches is that you can allow them to accumilate each time you get them and are not forced to spend them if you dont find any rewards worth spending on.

Sadly i didnt know better at the thme and i opened my 3 caches but i wont next time, unless i need more tome points for something i really want.

Pcgamer

@thescrollcat i just found out that caches were rewarded as of january 2026 so probs why you didnt get your full lot of caches yet.

thescrollcat

Thank you! I opened all of mine right away too. Alas, some will go to waste given the limited rollover but now I know for next season.

thescrollcat

Hey all. I know we are all frustrated with the cache situation. I just wanted to let you know their support team was able to get me all fixed up and the points reverted back, as a one time only thing, in light of the lack of understanding about caches. It took a minute, and patience was needed, but they are trying to resolve this and make it right. If you had an issue, definitely submit a ticket. It has been frustrating to be sure but they are trying to make it right.