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• NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Refund Request
Mistakenly bought the 2025 premium edition on this site and on Steam, and sent a support ticket a few days ago to request a refund, as I haven't played it at all since I bought it. I haven't heard from support yet. I tried making another support ticket through the correct "request refund" channel, but it was flagged as a duplicate. Any help is appreciated!
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ZOS_HadeostrymodGreetings,
After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's an account issue.0 -
ZOS_CouchTato wrote: »
Thank you, sorry about that! My ticket number is: 260213-003000Edited by TheDarkKnight0818 on February 16, 2026 6:57PM0 -
ZOS_CouchTatoadmin@TheDarkKnight0818
Thanks for the ticket number! I checked in on the ticket and it is in the correct place and active. Queues are a little high right now, so I would expect 24-72 hours for a response.2