Game Freezing and Crashing When Entering Skingrad (Live and PTS)

FabresFour · October 1

It’s really strange. I had the game open on live server and it worked normally with all my characters that aren’t in Skingrad. However, when I log in with the character that’s in Skingrad, the game freezes and then, after a few minutes, it crashes. The first time, I entered the city, stayed there for a few minutes in the crafting area (less than 5 minutes), and the game froze and then closed shortly after. Now, just loading into the city is enough for it to happen.

To test if it was only a West Weald issue, I opened the PTS (where I had been online earlier for about half an hour in Solstice) and teleported to Skingrad to check if the error also happened there—and yes, it does. The error occurs in the PTS as well.

Now, I can’t log into my main character or several other characters on my account anymore, since Skingrad was my main crafting hub.

Detail: I changed my graphics card—before I was using a GTX 1070, now I’m on a 5060 Ti, and the performance has improved A LOT. I’m even running games like Oblivion Remastered. But it only makes sense if it’s a GPU-related issue… could there be some incompatibility going on? What can I try to make this stop happening? I already tried using the launcher to repair the files, but it didn’t seem to do anything. I’ll try reinstalling the game now, maybe even moving it from the HDD to the SSD (I usually reserve the SSD for heavier games than ESO).