Guild history turned off - perhaps this warrants an unplanned and urgent maintenance?

ApoAlaia

@ZOS_Kevin trading guilds across the board are not in a great spot and haven't been for a long while.

Perhaps this warrants an unplanned maintenance to sort ASAP rather than waiting for the next incremental?

Running the guilds without guild history for almost two weeks is going to take quite a bit more than just 'patience and understanding'.

hiyde

@ZOS_Kevin @ZOS_GinaBruno

Unfortunately, the main post on the topic does not allow replies, so thanks OP for making this thread.

ZOS: Can you please clarify what exactly is being shut off? Is it only NEW data that won't be seen, or will ALL data become unviewable? The message imples that *everything* in "Guild History" is turned off (bank items, bank gold, trader bids, sales transactions, alliance, customizations, etc).

As of now, I'm still seeing fresh data for things like sales history. Has the block just not taken effect yet for me, or is *only* the "hired trader" section being turned off? (btw, In a guild that I am not an officer of, their bid history is appropriately blocked and I still see our bid history in guilds I do help run...)

ApoAlaia

hiyde wrote: »

@ZOS_Kevin @ZOS_GinaBruno

Unfortunately, the main post on the topic does not allow replies, so thanks OP for making this thread.

ZOS: Can you please clarify what exactly is being shut off? Is it only NEW data that won't be seen, or will ALL data become unviewable? The message imples that *everything* in "Guild History" is turned off (bank items, bank gold, trader bids, sales transactions, alliance, customizations, etc).

As of now, I'm still seeing fresh data for things like sales history. Has the block just not taken effect yet for me, or is *only* the "hired trader" section being turned off? (btw, In a guild that I am not an officer of, their bid history is appropriately blocked and I still see our bid history in guilds I do help run...)

I have just logged in an account that did not log in on this PC since yesterday evening.

After refreshing guild history I got not new entries, all entries were at least 1 day old.

valenwood_vegan

Yeah I dunno if zos understands that this is a rather severe issue for traders and guild management, and absolutely deserves more than a quick 2 sentence forum post and a "we'll fix it soonish".

freespirit

I may have missed what and where the issue is but all my guilds across 3 accounts have updated their history today.

A quick look on seeing this thread shows my trader history showing sales in the last couple of minutes, PC-EU.

ApoAlaia

freespirit wrote: »

I may have missed what and where the issue is but all my guilds across 3 accounts have updated their history today.

A quick look on seeing this thread shows my trader history showing sales in the last couple of minutes, PC-EU.

The account that I was logged in with when Kevin made the announcement was getting updates.

Alas when I logged out after the trial and logged in my GM account it was not getting any.

freespirit

ApoAlaia wrote: »

freespirit wrote: »

I may have missed what and where the issue is but all my guilds across 3 accounts have updated their history today.

A quick look on seeing this thread shows my trader history showing sales in the last couple of minutes, PC-EU.

The account that I was logged in with when Kevin made the announcement was getting updates.

Alas when I logged out after the trial and logged in my GM account it was not getting any.

Hmm ok I'm not sure how long I've been logged in on the current account but recent sales are still populating as far as I can see.

ApoAlaia

freespirit wrote: »

ApoAlaia wrote: »

freespirit wrote: »

I may have missed what and where the issue is but all my guilds across 3 accounts have updated their history today.

A quick look on seeing this thread shows my trader history showing sales in the last couple of minutes, PC-EU.

The account that I was logged in with when Kevin made the announcement was getting updates.

Alas when I logged out after the trial and logged in my GM account it was not getting any.

Hmm ok I'm not sure how long I've been logged in on the current account but recent sales are still populating as far as I can see.

If is the GM account don't log out for the next couple of weeks?

Renalds

I don't think they realise how much of a headache this is when you're running a community of 5 guilds with 2500 members...
How did this even break, we haven't received a guild update in years.

ApoAlaia

Renalds wrote: »

I don't think they realise how much of a headache this is when you're running a community of 5 guilds with 2500 members...
How did this even break, we haven't received a guild update in years.

Last one if memory serves was in April last year when they 'revamped' the whole guild history.

I remember being in Amsterdam for the anniversary event and trying to make guild history work using the hotel WiFi with the new system and libhistory both having 'teething issues' was... an experience.

freespirit

Ok I relogged completely and my sales history immediately updated, is this possibly just Trader Bids history?

Bobby_Digital81

So...people that shouldn't of seen bid trader history was able to see it? If that's the case, how long has this been an issue? Helping run one of the more popular independent trading guilds, this is really messed up. Already having to get a trader against a network of other guilds that collaborate with others which some get their gold from public auctions selling loads and loads of materials. Where they get their materials is another discussion, lol.

Getting back to the issue here...how long has this been going on? And how much data were others able to see? We need answers and we need this issue to be fixed sooner than later, since trader guilds utilize the guild history to run properly. Honestly, there should be a system that have been put in place by ZOS in the game for guild traders so they can automatically promote players if they donate a certain amount of gold to the guild bank over a certain amount of time and consistently. 100k earns X rank. 250k earns Y rank. Guilds could have the option to set the parameters and would make it easier for guilds to run a trading guild. Hopefully, this gets addressed quickly. @ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom

agelonestar

@ZOS_GinaBruno or @ZOS_Kevin

Hey guys - can you provide a little more detail please?

Is this all history for all categories? All servers? All regions?

I just ran some tests on my trading guild (Sunfire's Sect) and I appear to still be registering history - I have a feeling you only turned off history for bids, but confirmation would be great.

Many thanks!

ApoAlaia

freespirit wrote: »

Ok I relogged completely and my sales history immediately updated, is this possibly just Trader Bids history?

Lucky you.

With all the reports of 'this is still working' I logged in my GM account just in case I was losing it or something, nope, my guild history entries are still at least a day old.

Does this mean that it has been turned off for some but not for others? Because that would not upset me at all, like not one bit.

hiyde

On the account I've had logged in for hours today, I am still getting updated data in all categories.

I just also logged in the "GM" account for one of our trading guilds. I rarely log this account in, it's been a week or two since the last time I did. On that account, there are NO updates, no ability to pull history in any category.

So it appears that *all* guild history is indeed disabled, from bank deposits (both items and gold) to sales transactions.
That seems to agree with the official announcement. I have a few questions...

Can someone from ZOS please confirm that the intent is to shut off all categories of Guild History for at least 11-12 days?

Was it not possible to *just* turn off the trader bids history?

How is it acceptable that the earliest this might be fixed is in the next scheduled patch 11-12 days from now?
There are hundreds of trade guilds on every server that rely on this history for participation data, running raffles, tracking contributions, etc. This will wreak havoc on trade guild's ability to operate and add mountains of work for the guilds that do implement a workaround. This situation doesn't merit an accelerated timetable?

Will the missing data be accessible retroactively, once the fix happens?
It'll be a nightmare to track donations if not.

@ZOS_Kevin @ZOS_GinaBruno

valenwood_vegan

I logged in and very recent sales are updating, but there's an earlier gap where I'm not getting any sales between 4 hours ago and 5 minutes ago. EDIT: Also checked my own personal guild, and still getting immediate updates for any guild bank activity.

Someone over at zos might want to look into what exactly they intended vs. what is happening, and whether they described the situation accurately. We're all mightily confused, I think.

freespirit

Ok I swapped to my main account and I also have about a two hour gap between my sales updating.

New ones are showing but before that there is around a two hour time where no sales registered but my mail tells me otherwise!!

@ZOS_Kevin can you please clarify what is/was turned off?

ApoAlaia

This is what my GM account can see right now in the guild history:



As you can see there all entries after fully updating are at least a day old.

No idea how other fellow players are managing to update their guild history but mine definitely is not.

valenwood_vegan

Other than this gap that won't go away:



I'm continuing to get history updates.



Even after logging out and relogging in again. Strange behavior.

agelonestar

Apparently, if your GM is logged in, you can see and record the history. You can't if they're not.

None of this makes sense - needs urgent clarification.

valenwood_vegan

agelonestar wrote: »

Apparently, if your GM is logged in, you can see and record the history. You can't if they're not.

None of this makes sense - needs urgent clarification.

My GM hasn't been logged in all day so that's not the only factor it seems. What an absolute mess.

freespirit

My GM's are not logged in and this is from minutes ago....

Bobby_Digital81

NettleCarrier

Ohhhh boy...

DragonRacer

Well, this is highly disturbing. And now another new thing to plague guilds (with a special pain point for trader guilds... again *does 9,000 yard stare about guild store sorting removal on console 2 weeks before Zeal of Zenithar*).

How long could an entire guild view trader bid history?

What all exactly is turned off for viewing now, as people's experiences seem to be varying?

If you're the GM of a guild who typically opens their guild bank to members, it might be a good time to temporarily lock down withdrawals because if you can't view guild bank history, it's a ripe time for bad actors to rob you right now.

stretchnuggett

Posting a reply to see if anyone from zos will even reply

QueenMisi

Really struggling to determine what has and hasn't been turned off. SOME (authorised) people can see SOME of the bids/donations/sales/guild bank activity SOME of the time. Being logged in as the event happens may or may not affect your ability to see it

I'm assuming the reason the information given out is lacking is because they don't know, but honestly I'd prefer a statement saying "We don't know" and being open to people helping figure it out

Yes, we absolutely don't want our bids viewable by all and sundry and support that being shut down, but dear god the communication is so poor. Aren't you supposed to be on our team, ZOS?

Idna_Twoblades

valenwood_vegan wrote: »

agelonestar wrote: »

Apparently, if your GM is logged in, you can see and record the history. You can't if they're not.

None of this makes sense - needs urgent clarification.

My GM hasn't been logged in all day so that's not the only factor it seems. What an absolute mess.

I'm still seeing things as well. I wonder if there are addons allowing some of us to continue seeing things. I know I have a few guild related addons like LibHistorie, AwesomeGuildStore, and LibGuildRoster.

QueenMisi

I'm still seeing things as well. I wonder if there are addons allowing some of us to continue seeing things. I know I have a few guild related addons like LibHistorie, AwesomeGuildStore, and LibGuildRoster.

The ITT addons seem to be helping massively with donations

freespirit

Ok I am wondering if it is addons that are allowing me to see recent sales?

I run MM and that appears to be updating as normal, with a couple of hours missing earlier this evening.

For clarity I have all other categories in LibHistoire set to "force off" so I wouldn't expect to see that data anyway.

KCMail

Are they actively trying to sabotage trade guilds?

This isn't meant as an attack or some conspiracy theory but the recent impromptu maintenance on a Tuesday with only an hour notice at trader change time (Starting exactly at that time) to fix Home Tours after it was already "fixed" and now this and being told to wait 2 weeks for a fix.

Why is the server still up? Is this issue not as important as Home Tours not working? why can this important system wait 2 weeks to fix but Home Tours needed to be fixed ASAP with little to no notice even though it was scheduled for a very important system process that many if not all trade guild GMs plan their day around?

This is an issue as a whole and it's just exaggerated more so by the lack of information or details provided, we don't even know if the history is disabled, if people can still see trader bids without the appropriate permissions or even what caused this to happen, when was the last time this system was even mentioned to be looked at? The frustration just keeps building and it honestly feels like for every step forward, there is 5 steps back