PC Server Downtime & Extending Whitestrake's Mayhem

ZOS_Kevin · August 5

Hi All. Following the planned maintenance yesterday, an issue occurred that has resulted in additional downtime for our PC servers both yesterday and this afternoon/evening. During the planned maintenance, we performed an update to the login system and there was a configuration problem that resulted in some backend processes failing. Both times this issue cropped up, we've worked to resolve the problem as quickly as possible. We recognize that the extra downtime has been frustrating, and we are fast tracking a potential fix with no downtime for tomorrow.

While we already preemptively added an extra day to the Whitestrakes Mayhem event because of the planned maintenance yesterday, we're now adding another additional day to the event to make up for the time PC players lost yesterday and today. Whitestrake's Mayhem will now end on August 7 on all platforms. We appreciate your patience. Thank you!

Techwolf_Lupindo · August 5

Will the temp campaigns stay up over the weekend until the planed maintenance on Monday?
That would be nice for all the PvEers to get there quests and skyshards in before things return to normal.

Ashjunkie · August 6

@ZOS_Kevin

the thing says it's fixed... I can log in. But, my ping is like 4k-10k. I can't play 3rd day in a row (day 1 maint. day 2 10k ping, today = 4k-10k ping. No other game or site is affected. Just eso.

Ingenon · August 6

ZOS, thanks for the extension! The extra tickets from the extension will allow me to collect everything I want from this event.

Ashjunkie · August 8

@ZOS_Kevin ever since the most recent maintenance I have to use a VPN to connect. Without a VPN my ping is now 2k-5k. (day 1 is it was 10k, but it got slightly better after they "fixed" it.) With a VPN it's around 300ish (I'm in Asia), but I have been playing on NA servers since beta, most of that time has been in Asia. This only started w/ the most recent maintenance.

ZOS_Kevin · August 8

Ashjunkie wrote: »

@ZOS_Kevin ever since the most recent maintenance I have to use a VPN to connect. Without a VPN my ping is now 2k-5k. (day 1 is it was 10k, but it got slightly better after they "fixed" it.) With a VPN it's around 300ish (I'm in Asia), but I have been playing on NA servers since beta, most of that time has been in Asia. This only started w/ the most recent maintenance.

We are looking into this to see why this is happening.

Æthërnüm · August 8

remove old campaigns and merge which is left into one on PC EU, this is not fun or any good.