Error 201 anyone?

baltic1284 · August 4

tonne.backlinderb16_ESO wrote: »

My guess is that there has been no communications since this started? So they have no clue as usual what the problem is?

Sad if you ask me, they can't even do updates without breaking their own product and wonder why the community so vocal, sad if you ask me but nothing new either.
Even worse when communication from anyone to try and say we are narrowing it down or calm the community never happens either.
Wouldn't be bothered if it was any other day but not in the middle of an even all i need is two tickets to get the last bit from the store that I want for the dwarven thing. But no they did it on an even day that then forces me to possibly miss the last two tickets for that item just makes me wonder why they would do such a thing.

langewapper · August 4

error 201 on pc eu and na

shadyjane62 · August 4

I am now closed out of both PCEU and PCNA. I was up on NA and logged out to see if I could get into EU.

Big Mistake!!!!

Petoften · August 4

My Xfinity internet had a two hour outage this morning, then I can't login to ESO.

mauser12k · August 4

I changed my password thinking it was compromised. Probably gonna forget this one

I know event finishes tomorrow, but it finishes at 3pm. I'm at work until 5pm. So today is the last chance I'll have to get tickets and I've already spent some in the prospect that I'll recoup them today in time for next event.

Plus, it's fun to kill some smurfs in the sewers

Pleeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaase fix it!

Durnik · August 4

https://esoserverstatus.net/#autoreload

Rylanda · August 4

It's been more than a couple hours now. They could provide an update I'm sure if they actually cared about their player base but I guess they really don't. The dwindling player numbers are proof that folks are finding other games that have less issues, less downtime and far more content (without repeating tired and old events endlessly).

I just returned after nearly 2 years and now I am remembering why I left. ZoS you need to do better and stop just giving lip service - because you never follow through.

@ZOS_Bill @ZOS_Icy @ZOS_GinaBruno @ZOS_Hadeostry @ZOS_KaiSchober

Renalds · August 4

AardvarkMcG wrote: »

So how do ZoS become aware of the issue? I assume noone is scanning the forums looking for issues like this. I tried raising a support ticket but got bogged down in the awful FAQ circle on the support side

Live service games have a live-ops department that's responsible for keeping the game online 24/7.
They have monitoring systems and stand-by engineers to resolve issues like the one we're experiencing right now.
Given that this game has NA and EU servers I'm 100% sure there's a department on both sides to be able to resolve issues like these.

So no worries; they most likely already knew something was wrong the moment people got booted from the game.

heranelleb16_ESO · August 4

MarioMario wrote: »

Sorry I don't work in the legal field, but if anyone could point me in the right direction, I would like to formally ask for compensation. Even better, join other users and do it together.

just go here :
https://help.elderscrollsonline.com/

Copy past the EU directive and explain all

ivaylo.krumoveb17_ESO · August 4

To add my voice to the chorus:

This game is completely and utterly broken. I really regret purchsing the last expansion, or pass, or whatever they want to call it.

JohnQueue · August 4

It's not just PC EU. NA has crapped out NE FL way. "Unexplained Internal Error - Contact ZOS at..."

auracite · August 4

nice game

tonne.backlinderb16_ESO · August 4

I'm interested in what MMO to switch to. Any new one out there that I've missed? I have tired of this lack of communication when there is an issue. And there often are issues. Only thing always working is the store and the moderators removing complaints.

Katheriah · August 4

I'm getting a bit annoyed with the lack of updates.

baltic1284 · August 4

Renalds wrote: »

AardvarkMcG wrote: »

So how do ZoS become aware of the issue? I assume noone is scanning the forums looking for issues like this. I tried raising a support ticket but got bogged down in the awful FAQ circle on the support side

Live service games have a live-ops department that's responsible for keeping the game online 24/7.
They have monitoring systems and stand-by engineers to resolve issues like the one we're experiencing right now.
Given that this game has NA and EU servers I'm 100% sure there's a department on both sides of the continent able to resolve issues like these.

So no worries; they most likely already knew something was wrong the moment people got booted from the game.

Thing is knowing the issue is there and acting on it, communicating with the community, compensation given out for outage and such, the knowing ZOS does, everything else they fall flat on their face and fail every time unfortunately. Which if you ask says a lot about stuff but that just my view.

virtus753 · August 4

JohnQueue wrote: »

It's not just PC EU. NA has crapped out NE FL way. "Unexplained Internal Error - Contact ZOS at..."

The red banners at the top of the page include both EU and NA, since they share the same login server.

Mathius_Mordred · August 4

heranelleb16_ESO wrote: »

MarioMario wrote: »

Sorry I don't work in the legal field, but if anyone could point me in the right direction, I would like to formally ask for compensation. Even better, join other users and do it together.

just go here :
https://help.elderscrollsonline.com/

Copy past the EU directive and explain all

I would advise against that if you want to keep your account.

Dojohoda · August 4

mauser12k wrote: »

I changed my password thinking it was compromised. Probably gonna forget this one

I know event finishes tomorrow, but it finishes at 3pm. I'm at work until 5pm. So today is the last chance I'll have to get tickets and I've already spent some in the prospect that I'll recoup them today in time for next event.

Plus, it's fun to kill some smurfs in the sewers

Pleeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaase fix it!

AH HA! Sounds like the Smurfs of the Sewer sabotaged the login server.

heranelleb16_ESO · August 4

baltic1284 wrote: »

Thing is knowing the issue is there and acting on it, communicating with the community, compensation given out for outage and such, the knowing ZOS does, everything else they fall flat on their face and fail every time unfortunately. Which if you ask says a lot about stuff but that just my view.

We got an expression in France to describe custumers like us : "vaches à lait".
Milk cow race, you can pump pump and pump again, they never complain....

Reverb · August 4

The banner on the forums is at least an acknowledgement that there’s an issue, but meaningful updates would be nice.

freespirit · August 4

We already know there are issues with communication between the Dallas Data Centre and the Frankfurt one and initially I thought this was likely more of the same problem but with NA users also affected now, I suspect some kind of DDOS attack maybe?

If it is the latter we have been told before that they will not confirm this whilst issues are ongoing

baltic1284 · August 4

heranelleb16_ESO wrote: »

baltic1284 wrote: »

Thing is knowing the issue is there and acting on it, communicating with the community, compensation given out for outage and such, the knowing ZOS does, everything else they fall flat on their face and fail every time unfortunately. Which if you ask says a lot about stuff but that just my view.

We got an expression in France to describe custumers like us : "vaches à lait".
Milk cow race, you can pump pump and pump again, they never complain....

lol that's a good one there we have a saying on it too many in fact in the USA but most will just anger some.

La_Croft · August 4

tonne.backlinderb16_ESO wrote: »

I'm interested in what MMO to switch to. Any new one out there that I've missed? I have tired of this lack of communication when there is an issue. And there often are issues. Only thing always working is the store and the moderators removing complaints.

I'm going to Guild Wars 2. It also has horizontal guild progression with fun open world exploration. And guess what they also have stable servers that remain online even during weekly maintenance.

LarsS · August 4

@ZOS_GinaBruno any update?

azurlineb16_ESO · August 4

After 11hours and 47 mins down time in EU i am in...

PDarkBHood · August 4

Just on PTS, it works!! Anyways, I love Zos's sense of humor. The new elephant mount raises its trunk to breath while submerged in water!!! Love it!!

Bubosh · August 4

randconfig wrote: »

ESO's server issues are better than all the MMOs I've played in my life, and I've played at least 10 or more. Still it doesn't change the fact that the down time sucks, I really wanted to play ):

Are you for real? Would be rly interested about input of what MMORPGs you played since I played many myself and have never encountered even at all the slightest or worse or even same server issues than ESO had and still has in any other MMORPGs I played.

Don't get me wrong but your statement sounds so much pro zos that it makes it taste like you are advertising for this game with possible worst server performance in MMORPG history or you may rly work for this company. No front but that's one of the biggest problems ESO has, the denial of accepting the truth of esos performance state and kinda lying to the community about literal facts which are plaguing ESO since almost beginning till now which is the performance .......

tonne.backlinderb16_ESO · August 4

Well they could start working acording to ITIL and at least update the info once every hour even if they just say that they're still working on this issue. They shure don't know how to run a company

ZOS_Kevin · August 4

No updates yet. The team is still investigating and working on a solution ASAP.

We know this is frustrating, we would rather have you in-game playing as well. However, please remember to follow community guidelines while engaging in the thread. Thank you.

freespirit · August 4

I'm back in PC-EU!!