Hello there !
Just a thought I've had these last few months (and these last years, actually) while enjoying my favorite only mmo. In TESO time, I think I'm rather an ancient being, I bought the game around 2015 and actually began playing at near the end of 2018 (finished the base game from August to September then every DLC during 2019/20 and upon release after that) and one thing I've always enjoyed was both housing and the fact that whoever is in charge was encouraging players to spend time on it.
The Impresario used to sell rare and limited-time furnishings during events, many achievements were rewarded with furnishings too (notably in Elsweyr, Greymoor and Blackwood, I still love the khajiiti tapestries, the Blackwood tapestry and the music box from Bards Academy), I think that some furnishings were even offered in the daily rewards calendar, not even mentioning the good old Zanil Theran and his weekly-yearly rare stuff.
An then everything changed when the Fire Nation attacked when the Indriks showed up. Don't get me wrong, I have a Pure-Snow Indrik, it's gorgeous, it really matches well my Breton templar and her light-and-fire-magician vibe, but Indriks have settled the idea that you can have custom mounts when collecting (=buying from the Impresario and later the mount merchant) several required items. After the first Indriks, a pattern was created : a new event is coming ? Let's create new mounts and pets that players will be able to custom along the year with special items that the Impresario will sell every three or four months, a mechanic that will also ensure that players WILL HAVE TO come back to get every item with their precious events tickets because if they don't, the special berry/feather/whatever things will be lost forever.
Things have been happening the same way since then, during each event the Impresario sells four things : mounts, pets, consumables, and items to custom mounts and pets. The daily rewards calendar ? Consumables and currencies. New achievements ? Titles, mostly. Oh yeah, there's still the good old Zanil Theran and his furnishings, but one, it's not much, and two, they can be bought from players if you have missed them anyway. It's not new, it's not fresh.
To be honest, I really don't remember when was the last time I bought an item from the Impresario, cause I only remember her selling mounts, pets, consumables and items to custom mounts and pets. While I really love the various tamrielic cultures, especially the Bosmer, Altmer, Dunmer and Khajiit ones, I hate the mud-like Argonian houses. That beautiful Xanmeer-Mesoamerican pyramid house in Murkmire ? I have NEVER seen it on sale, or else I would have burnt all my gold to an ESO+ player to get it (all hail crowns sellers that allow us to get good things when we won't or can't use actual money for them).
So, here's my question, Zenimax : do you still care about housing ? Have you planned to reward players with furnishings ? Will crown houses be sold again, someday ? Is your business plan only made of mounts and pets now ? I know there was a recent housing event but ONE event doesn't erase or even compensate years of mounts-and-pets-bombing strategy. And really, I hate that. I hate that one of my favorite parts of the game isn't put in light and supported as it should be.