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2025 Content Pass Standard Edition "Not Currently Available" on Xbox

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AnonomissX
AnonomissX
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But I can pony up for the premium version! I had to hold off buying the season pass for financial reasons. Now that I want to, I want the standard version. It shows "CURRENTLY UNAVAILABLE" in the Microsoft store. When will this be fixed?
Ebonheart Pact, Nord Templar/healer on NA Xbox server. My main toon WAS a tall and foxy redhead - now she has been gamma-irradiated and has green skin and black hair. 3 other characters I only use for writs. Can't be bothered to create multiple toons - EXCEPT now my WW is getting spooled up for Cyrodiil - Blood For The Pact! IRL cranky sometimes redhead chick at large in Las Vegas, NV
  • sarahthes
    sarahthes
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    It could be connected to the Xbox live outage that is currently ongoing, rather than being related to zos.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    AnonomissX wrote: »
    But I can pony up for the premium version! I had to hold off buying the season pass for financial reasons. Now that I want to, I want the standard version. It shows "CURRENTLY UNAVAILABLE" in the Microsoft store. When will this be fixed?

    At the risk of coming across as condescending, are you sure you didn't already purchase the Content Pass earlier this year? If you are sure you don't already own it, would you mind either supplying a screenshot of what you're seeing or let us know the page/site/etc. you are attempting to purchase it on? Thank you!
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • YoshinJaa
    YoshinJaa
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    A friend was also having an issue purchasing the Content Pass on Xbox. Saying that it was unavailable.
  • YoshinJaa
    YoshinJaa
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    a54otepl60fx.jpg
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • robwolf666
    robwolf666
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    YoshinJaa wrote: »
    a54otepl60fx.jpg

    I'm pretty sure Oblivion temporarily had the same problem for its Premium upgrade not so long ago.
  • YoshinJaa
    YoshinJaa
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    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.

    US - Xbox Console/Store
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.

    US - Xbox Console/Store

    Appreciate it! Could you also ask if they searched for it on the Xbox store or if they were following a link from in-game? Thanks!
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • YoshinJaa
    YoshinJaa
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    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.

    US - Xbox Console/Store

    Appreciate it! Could you also ask if they searched for it on the Xbox store or if they were following a link from in-game? Thanks!

    I did ask them. They said in-game links weren't directing them to the download, and searching "Content Pass" via the Xbox Store search wasn't either.

    I already own it and searching by keyword works for me, so it may just be a store issue at the moment.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.

    US - Xbox Console/Store

    Appreciate it! Could you also ask if they searched for it on the Xbox store or if they were following a link from in-game? Thanks!

    I did ask them. They said in-game links weren't directing them to the download, and searching "Content Pass" via the Xbox Store search wasn't either.

    I already own it and searching by keyword works for me, so it may just be a store issue at the moment.

    Thanks! Last question* - did your friend already own ESO before trying to buy Content Pass?


    *may not actually be the last question
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • YoshinJaa
    YoshinJaa
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    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    ZOS_GinaBruno wrote: »
    YoshinJaa wrote: »
    a54otepl60fx.jpg

    Thanks for this! What would help is if you could let us know what country your friend lives in, and if they are going through the Xbox console or the Xbox website (and if the latter, what the URL is). Feel free to DM if you'd prefer not to post this info publicly.

    US - Xbox Console/Store

    Appreciate it! Could you also ask if they searched for it on the Xbox store or if they were following a link from in-game? Thanks!

    I did ask them. They said in-game links weren't directing them to the download, and searching "Content Pass" via the Xbox Store search wasn't either.

    I already own it and searching by keyword works for me, so it may just be a store issue at the moment.

    Thanks! Last question* - did your friend already own ESO before trying to buy Content Pass?


    *may not actually be the last question

    Yep, they are a guildie and we raid on the weekends lol
  • Eternity_Was
    Eternity_Was
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    Have they checked parental settings. I know it’s a long stretch, but it seems odd that they would not be able to buy the add on (unless it’s widespread for everyone), so I wonder if it’s due to some parental restriction with the age restriction in some way.

    I’d suggest having them search for the pass on Xbox.com not signed in. And if they see it available.. click buy and then follow the sign on and see what happens.
    Edited by Eternity_Was on June 18, 2025 6:41PM
  • AnonomissX
    AnonomissX
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    I have not purchased it prior due to financial restrictions. I will try on browser in a few.
    Ebonheart Pact, Nord Templar/healer on NA Xbox server. My main toon WAS a tall and foxy redhead - now she has been gamma-irradiated and has green skin and black hair. 3 other characters I only use for writs. Can't be bothered to create multiple toons - EXCEPT now my WW is getting spooled up for Cyrodiil - Blood For The Pact! IRL cranky sometimes redhead chick at large in Las Vegas, NV
  • Eternity_Was
    Eternity_Was
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    I did confirm it’s available on the browser. I know sometimes certain “versions” of the same game will be on the Xbox store and maybe it’s just tied to one that was replaced by a different one.

    I’d give the online purchase a shot. Just make sure when logged in.. it’s your gaming “live” account and not a school account or something… that’s happened to me before.

    grhlbn7p75vs.jpeg
  • AnonomissX
    AnonomissX
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    Ok, if you go to view it via pc and then view "in store" it gives you the option to chose standard vs premium. I am on Windows 11 using tthe Chrome browser. eendq3c0uwh2.jpg
    Ebonheart Pact, Nord Templar/healer on NA Xbox server. My main toon WAS a tall and foxy redhead - now she has been gamma-irradiated and has green skin and black hair. 3 other characters I only use for writs. Can't be bothered to create multiple toons - EXCEPT now my WW is getting spooled up for Cyrodiil - Blood For The Pact! IRL cranky sometimes redhead chick at large in Las Vegas, NV
  • Eternity_Was
    Eternity_Was
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    Hopefully that’s a good work-around for now. I bet it’s just the system switching a back-end “version” of the pass over to the “released version” or something to that effect. I have always found it strange that some games or addons have multiple “copies” per se. that’s the only time I’ve seen it say “unavailable” (when they have a newer version for sale that’s essentially the same game just different back-end)
  • YoshinJaa
    YoshinJaa
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    The website version did work for my friend!
    https://www.xbox.com/en-US/games/store/the-elder-scrolls-online-2025-content-pass/9P4V31GVL8HK?msockid=0bf55471b25b610f195947fab31460e0
    Edited by YoshinJaa on June 18, 2025 10:03PM
  • YstradClud
    YstradClud
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    Same issue playing from Australia. If you try and upgrade on the login screen it just says its not currently available.
    rp2lpd0l110n.jpg
    Edited by YstradClud on June 19, 2025 10:37AM
    |Pascweten| Breton Templar PC NA
    |Ceaulin| Bosmer Templar Xbox NA

    https://x.com/x_CHEMIST_x
  • Hrolthar
    Hrolthar
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    Are we stuck with that screen forever if we don't buy the season pass?
  • BahometZ
    BahometZ
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    So yeah, I'm having the exact same issue as the people above. Upgrading from inside the game leads me to a screen saying its not available.

    Solved. If you scroll quite a bit further down to Other Editions, you can find a version that is purchaseable. First screen saying not available is going to throw a lot of people though.
    Edited by BahometZ on June 19, 2025 11:46AM
    Pact Magplar - Max CP (NA XB)
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    For anyone running into this issue, it is now resolved and you should now have the option to purchase Content Pass from the Xbox store. Please let us know if you are seeing otherwise, though.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
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