Occasional Crashes usually on a transition screen

hilly32

Per the subject line I get occasional crashes on transition screens, login, teleporting or even through doors etc in a location.

Below is one such error report: Any suggestions?

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.10.3.7.3054803
branch = live
char.account = **********
char.alliance = 3
char.name = ************
client.executablebits = 64
client.mode = load
client.renderertype = D3D11
client.session_start_timestamp = 2025-04-12T15:57:04.581-08:00
client.time_since_load = 12
client.timestamp = 2025-04-12T17:51:11.393-08:00 -frme 599694-
client.uptime = 6843.8
computer.name = ******
computer.user = ******
cpu.arch = 9
cpu.count = 32
cpu.level = 6
cpu.type = 8664
data.depotid = 1090
data.dir = /Zenimax Online/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 4000.win.3054803.live.3054803
exe.buildnum = 3054803
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 32.0.15.7283
gfx.deviceid = 9860.1359417384.161
gfx.driver = NVIDIA GeForce RTX 4090
gfx.vendorid = 4318
globby.address = 198.20.200.26
globby.port = 24502
loc.wloc = 76 11330 9351 42437 353.00
loc.worldid = 76
loc.zone = The Harborage
login.address = 198.20.200.26
mem.system_free = 43621
mem.system_max_current = 69350
mem.system_max_peak = 69350
mem.system_physical = 65254
mem.total_current = 6690
mem.total_peak = 8508
mem.ws_current = 4109
mem.ws_peak = 5038
mempool.addon_usage = 0.00
mempool.animation_usage = 0.95
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.21
mempool.fx_usage = 0.45
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.71
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.89
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 1.00
mempool.gui_usage = 0.00
mempool.interface_usage = 0.42
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.19
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 10.0.26100.
ptime = 6847376
realm.depotid = 4000
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 4
version.major = 10
version.patch = 3
version.subpatch = 7

ZOS_Phoenix

@hilly32

Please try the steps in this article here and let us know if they help.

hilly32

ZOS_Phoenix wrote: »

@hilly32

Please try the steps in this article here and let us know if they help.

Similar errors still occasionally occur.

Only three things have changed in my setup:

Latest NVIDIA Drivers - Have rolled back a few releases with the same results.
Razer mouse software updated from V3 to V4 - Unfortunately V3 no longer works with my devices so I can't roll back, but the error message doesn't appear to be related to the mouse driver.
Client has been patched sinced Update 45 - Obviously I can't roll that back either.

I will continue to lower quality settings, but the game hasn't crashed like this for the year that I have owned this particular computer and I have an Intel 14900K and RTX4090. I've been able to run it on close to max settings for all that time without issue.

ZOS_Phoenix

@hilly32

If the steps did not fully resolve the crashing issue, you can open a ticket with our support team here and they can take a closer look.