I didn't get the Respec Scroll neither the Ouroboros Crate from Twitch

Rishikesa108 · April 10

After watching the entire Bethesda stream on Twitch, I claimed three items, but I only received one, The Grand Experience Scroll. The other two items (Respec Scroll and Ouroboros Crate) did not arrive, even after closing and reopening the game and even after hours. I opened a ticket. Has anyone had the same problem?

reazea · April 10

Thank you for posting this. I also missed out on the Orobos crown crate. Got all the rest of the rewards, but I think the stream down time stopped the clock so did anybody get the crown crate reward? I don't see how anyone could have gotten it as I was online watching the streams in real time.

Seems like it's time for ZOS to send everyone who logged on to the stream to get a free crate sent to their account. This kind of dysfunction bodes poorly for the future of ESO.

Rishikesa108 · April 10

reazea wrote: »

Thank you for posting this. I also missed out on the Orobos crown crate. Got all the rest of the rewards, but I think the stream down time stopped the clock so did anybody get the crown crate reward? I don't see how anyone could have gotten it as I was online watching the streams in real time.

Seems like it's time for ZOS to send everyone who logged on to the stream to get a free crate sent to their account. This kind of dysfunction bodes poorly for the future of ESO.

I don't know... my Twitch seemed to work fine, and I claimed all three rewards regularly. But I just had the first scroll in game.

reazea · April 10

Rishikesa108 wrote: »

reazea wrote: »

Thank you for posting this. I also missed out on the Orobos crown crate. Got all the rest of the rewards, but I think the stream down time stopped the clock so did anybody get the crown crate reward? I don't see how anyone could have gotten it as I was online watching the streams in real time.

Seems like it's time for ZOS to send everyone who logged on to the stream to get a free crate sent to their account. This kind of dysfunction bodes poorly for the future of ESO.

I don't know... my Twitch seemed to work fine, and I claimed all three rewards regularly. But I just had the first scroll in game.

I got all the rewards in game already, almost in real time as I clicked "claim" button. But the timer ran out on the Orobos crate before I could claim it even though I put in the time.

Gandalf_72 · April 10

I had the same problem as the OP and would really appreciate an answer.
Please @ZOS_Kevin

My ticket sent to Support # is: 250410-003865

JeroenB · April 10

It half-worked for me: According to Twitch I received and Claimed the Ouroboros Crown Crate, but it hasn't appeared in-game yet. I have received the Experience and Skill Respec scolls.

DenverRalphy · April 10

I claimed the Scroll a while before I qualified for the Crate. I claimed each pretty much immediately upon becoming available.

Sometimes it just takes time to catch up. Just a few minutes ago I finally got the Scroll. Given that there was about 30 minutes between claiming each, I'm betting in about 30 mins I'll get the crate.

ZOS_Kevin · April 10

Hi folks, if you did not get the crate and you fit the criteria, please make sure to place a ticket. We can share with customer service for them to resolve.

Rishikesa108 · April 10

ZOS_Kevin wrote: »

Hi folks, if you did not get the crate and you fit the criteria, please make sure to place a ticket. We can share with customer service for them to resolve.

Thank you Kevin. My ticket number is 250410-003800.

Rishikesa108 · April 10

DenverRalphy wrote: »

I claimed the Scroll a while before I qualified for the Crate. I claimed each pretty much immediately upon becoming available.

Sometimes it just takes time to catch up. Just a few minutes ago I finally got the Scroll. Given that there was about 30 minutes between claiming each, I'm betting in about 30 mins I'll get the crate.

From the fact that it takes so long to receive the rewards I understand that there is a sweaty employee who is sending the rewards to everyone working non-stop.... XD

NeoniKa · April 10

I believe that no one received the "Ouroboros Crown Crate" nor the "Skill Respec Scroll", because both only appeared after the finish of the live. Also, in my mobile phone I can see that we would need to watch the live for 1 hour, and the presentation was shorter. I only got the 150% XP Scroll in the first 15 minutes.

Anyway, I'm not going to complain about it, because I got the Monkey code which is way better.

JeroenB · April 10

NeoniKa wrote: »

I believe that no one received the "Ouroboros Crown Crate" nor the "Skill Respec Scroll", because both only appeared after the finish of the live. Also, in my mobile phone I can see that we would need to watch the live for 1 hour, and the presentation was shorter. I only got the 150% XP Scroll in the first 15 minutes.

Anyway, I'm not going to complain about it, because I got the Monkey code which is way better.

<snipped image for space>

This differs per person. I definitely claimed the Crate on Twitch before the stream concluded. I get the impression the time watched clock paused counting for some people, but not others. According to Twitch, the second stream ran for 1:31:41.

Note: The crate just appeared in-game for me, so I'd suggest those who did claim in Twitch to wait for a while. (So now I'm four purple gems richer. Yay.

)

Rishikesa108 · April 10

NeoniKa wrote: »

I believe that no one received the "Ouroboros Crown Crate" nor the "Skill Respec Scroll", because both only appeared after the finish of the live. Also, in my mobile phone I can see that we would need to watch the live for 1 hour, and the presentation was shorter. I only got the 150% XP Scroll in the first 15 minutes.

Anyway, I'm not going to complain about it, because I got the Monkey code which is way better.

That's not true for me. I watched the entire Live Presentation and I claimed all the rewards regularly. Then I received the Experience Scroll. After 3 hours I received the Respec Scroll. I did not receive the Ouroboros Crate, not so far.

blktauna · April 11

I watched the whole thing and did not get the Ouroboros crate. Others came in the ingame mail

NeoniKa · April 11

Rishikesa108 wrote: »

NeoniKa wrote: »

I believe that no one received the "Ouroboros Crown Crate" nor the "Skill Respec Scroll", because both only appeared after the finish of the live. Also, in my mobile phone I can see that we would need to watch the live for 1 hour, and the presentation was shorter. I only got the 150% XP Scroll in the first 15 minutes.

Anyway, I'm not going to complain about it, because I got the Monkey code which is way better.

That's not true for me. I watched the entire Live Presentation and I claimed all the rewards regularly. Then I received the Experience Scroll. After 3 hours I received the Respec Scroll. I did not receive the Ouroboros Crate, not so far.

Oh! That's lucky. I watched everything, and I logged in 30 minutes before it starts, and the "Ouroboros Crown Crate" and the "Skill Respec Scroll" only appeared after the presentations as no longer available. Good thing they used the code for the pet instead of the non-reliable drop system.

Rishikesa108 · April 11

NeoniKa wrote: »

Rishikesa108 wrote: »

NeoniKa wrote: »

I believe that no one received the "Ouroboros Crown Crate" nor the "Skill Respec Scroll", because both only appeared after the finish of the live. Also, in my mobile phone I can see that we would need to watch the live for 1 hour, and the presentation was shorter. I only got the 150% XP Scroll in the first 15 minutes.

Anyway, I'm not going to complain about it, because I got the Monkey code which is way better.

That's not true for me. I watched the entire Live Presentation and I claimed all the rewards regularly. Then I received the Experience Scroll. After 3 hours I received the Respec Scroll. I did not receive the Ouroboros Crate, not so far.

Oh! That's lucky. I watched everything, and I logged in 30 minutes before it starts, and the "Ouroboros Crown Crate" and the "Skill Respec Scroll" only appeared after the presentations as no longer available. Good thing they used the code for the pet instead of the non-reliable drop system.

This is my Twitch situation. Everything is fine on Twitch. Too bad I didn't get the Ouroboros in game...

AzuraFan · April 11

I received all three during the livestream. I think the crate was the last one that dropped.

Gandalf_72 · April 11

Gandalf_72 wrote: »

I had the same problem as the OP and would really appreciate an answer.
Please @ZOS_Kevin

My ticket sent to Support # is: 250410-003865

ZOS_Kevin wrote: »

Hi folks, if you did not get the crate and you fit the criteria, please make sure to place a ticket. We can share with customer service for them to resolve.

I received all.
Ticket closed.

Thank you very much.

Grizzbeorn · April 11

From the Twitch Drops claiming screen:

"Depending on the number of claims and the game developer’s fulfillment schedule, it may take some time to fulfill the Drop rewards in the game. Only Drop rewards claimed within the last six months will be visible."