Survey To Assist in Lag/ Rubber-banding/ General Performance Investigation

ZOS_Kevin

Hi All. The ESO Team has been working on a survey to help us better track your experience when hitting lag spikes, rubberbanding, and general performance dips. The idea of the survey is to collect the same standard of data for our engineers to look at and work on improving your general experience in-game. In addition to English, the survey is available is the following languages: German, French, Spanish, Italian, Japanese, Simplified Chinese, Polish, and Brazilian Portuguese.

You can access the survey link here: https://beth.games/3WJxUMG

If you run into a rough patch while you play, this is the form you should fill out to clearly define your experience. The information goes directly to our engineers who are using the information you send to guide their work. We want to thank everyone in advance for filling out the form and thank our forum community who helped in getting this survey in such a detailed state.

So as to not split the ongoing conversation, if you have comments or follow-up about your experience with lag, rubber-banding, and general performance dips, please go to the existing thread on this topic: Conversation on lag spikes and connection performance.

ZOS_Kevin

Providing a quick update here. We have adjusted the parameters of this survey to now allow multiple entries. So if you run into issues, you can now make note of individual instances of a disconnect or rubberbanding. Thanks for all of the info. The team is digging into entries now!