Servers are back up folks!

ZOS_Kevin · December 13

Also @Nachtfrost if you could have those players in your guild submit a ticket, that would be helpful. They can do that through the website, here.

Atama · December 13

I can log into the Xbox server!

So where is the time machine so that I can claim the daily reward missed due to an outage over 24 hours?

Gamer1986PAN · December 13

ZOS_Kevin wrote: »

Also @Nachtfrost if you could have those players in your guild submit a ticket, that would be helpful. They can do that through the website, here.

I have the same problem with not getting any code sent to my mail. Same for the User @Knifekill1984.
Somehow i am not able to make a ticket on the link because i do not see how to. Get no code in the game client and i can not change my e-mail in the Account since you should get a mail there as well that is not beeing sent. I can receive mails from other e-mail adresses without any problem. My mail in the Account ends with @web.de if that does have anything to do with the problem.

Nachtfrost · December 13

Thank you @ZOS_Kevin, I'll do that. I tried to change my account mail adress, but even the confirmation mail does not arrive, also tried forgot my password button, no mail. Ticket is open.

ZOS_Kevin · December 13

Nachtfrost wrote: »

Thank you @ZOS_Kevin, I'll do that. I tried to change my account mail adress, but even the confirmation mail does not arrive, also tried forgot my password button, no mail. Ticket is open.

If you have it available, what is your ticket number? I can include that with my note to the team.

Nachtfrost · December 13

@ZOS_Kevin ticket number is 241212-000761, thank you!

Gamer1986PAN · December 13

ZOS_Kevin wrote: »

Nachtfrost wrote: »

Thank you @ZOS_Kevin, I'll do that. I tried to change my account mail adress, but even the confirmation mail does not arrive, also tried forgot my password button, no mail. Ticket is open.

If you have it available, what is your ticket number? I can include that with my note to the team.

please have a look at this one as well 241213-002390 @ZOS_Kevin

Ardaghion · December 14

ZOS_Kevin wrote: »

Nachtfrost wrote: »

Thank you @ZOS_Kevin, I'll do that. I tried to change my account mail adress, but even the confirmation mail does not arrive, also tried forgot my password button, no mail. Ticket is open.

If you have it available, what is your ticket number? I can include that with my note to the team.

I started my own thread about this before I saw these posts. My ticket number is 241213-003027, PC NA. Support was unable help, kicked up to a specialized team.

MagdaV · December 14

@ZOS_Kevin

Hello! First, thank you so much for all the work you guys put in to get the servers back up and running!!! Everything is great.... except I have been booted from Cyro 6 times in 3 hours, consistent loading screens mid run, laggy siege/skills, etc. Is this potentially an issue? I ask because I have already gone through the troubleshooting steps to no avail and this did not happen to me very often prior to the outage.

Thanks!

surfcat · December 14

Server connect errors, and trying to log back in getting "booted from server" error 307

Durnik · December 14

crashing again. oh no....

HatchetHaro · December 14

It's having a moment right now.

EDIT: these are all in HKT btw, in case devs want sync up the packet losses I've been having to more easily take a look at what's going on. Funnily enough, throughout this I've only encountered a couple of hiccups in-game, with the only symptoms being slower barswaps occasionally, and our healer being kicked twice and unable to reconnect.

Sinlar · December 14

surfcat wrote: »

Server connect errors, and trying to log back in getting "booted from server" error 307

This one as well.

Why Mazza-Mirri why?

0.o

Durnik · December 14

Error 307

weights44 · December 14

ZOS_GinaBruno wrote: »

herkemur wrote: »

My character's outfit is changed and i can't change them through G-Appearance-costumes

Is that an addon?

You all may need to check the servers...they are crashing and many people are getting dumped from servers at a time now.

Avran_Sylt · December 14

So the workers all unionize and suddenly the server performance takes a massive hit. I really hope that is just an unfortunate correlation, and not causation.

dookieboi · December 14

Avran_Sylt wrote: »

So the workers all unionize and suddenly the server performance takes a massive hit. I really hope that is just an unfortunate correlation, and not causation.

My first thought was they took the data center debacle and it used it as leverage to unionize.. but I’m pretty ignorant.

gronoxvx · December 14

*were* back up

Wiseau · December 14

Back up yet unplayable. Effectively 2 days of not being able to play now.

Mondenkind7433 · December 14

I have the same problem with not getting any code sent to my mail. Ticket is open

please have a look at this one as well 241214-000284 @ZOS_Kevin

Nissowolf · December 14

I have the same problem. I am not receiving any code sent to my email. Ticket is open.
My ticket number is 241213-002599

bobsontpm · December 14

I would like to sau a big thank you for all the guys working on the issue over two last days and to all dev team members in general, as a fellow ex-IT guy. You are great. Armaggedon-type events happens to all big infrastructure and given the size and complexity of ESO you are doing the greatest job making it up and running. Thanks!

Serpentwing · December 14

@ZOS_Kevin I don't get my access code and my ticket number is 241213-003995 seems more than me have problems after the downtime .

Ardaghion · December 14

Serpentwing wrote: »

@ZOS_Kevin I don't get my access code and my ticket number is 241213-003995 seems more than me have problems after the downtime .

Seems to also affect the ability to verify your email change on an account. This will impact anyone trying to create a new account as a new player on any platform.

Hopefully it get's fixed soon as it might drive away any new players. I'm missing out on logging in on my alt accounts which isn't fun but I still have my main account on Steam and an Xbox account. I was looking forward to getting the ESO+ trial and the craft bag on my alts but the remaining time is slowly counting down.

Calaindo1234 · December 15

have the Same Problem, No Access code, Ticket number: 241214-002466

Serpentwing · December 15

So whats happening ? No future information ?

DewiMorgan · December 16

Same problem, no access code, ticket 241215-004375.

Mondenkind7433 · December 16

If you have a gmail Account - try this. It works for me, i could change my E-Mail adress. it worked for me. I have received both codes (email and access code) and am now online again

DewiMorgan · 6:52AM

Mine is gmail. Still, that makes it a confirmation that gmail isn't the issue, I guess?