Maintenance for the week of December 16:
• [COMPLETE] NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• [COMPLETE] NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Word of the Day: Compensation
Mavloc
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If the game is down outside scheduled maintenance, then subscribers (people who pay money for a service) should be compensated for that downtime.
So. How are we going to be compensated?
Edited by ZOS_Kevin on December 12, 2024 8:07PM So. How are we going to be compensated?
12
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The_Meathead✭✭✭✭Unless this goes on for a full day+, this is just normal life with MMORPGs and no sort of compensation need be given.14 -
sarahthes✭✭✭✭✭
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By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.20 -
Maitsukas✭✭✭✭✭
✭If the game unexpectedly goes down for days (not hours), then you should be asking for compensation. Let ZOS work on getting everything back up before making demands.PC-EU @maitsukas
Posting the Infinite Archive and Imperial City Weekly Vendor updates.
Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.21 -
TaSheen✭✭✭✭✭
✭✭✭✭✭Most likely won't happen. You can of course choose to hire an attorney, but arbitration is in place with most companies of this nature today.______________________________________________________
"But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West
PC NA, PC EU (non steam)- four accounts, many alts....3 -
Mavloc✭✭✭✭
By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.
I doubt any form of ToS would supercede consumer's right to redress2 -
LunaFlora✭✭✭✭✭
✭✭✭✭the game isn't unavailable, just the crown store, ah just saw the new post.
i doubt it'll take long to fix it.
definitely won't take a dayEdited by LunaFlora on December 12, 2024 5:34PMmiaow! i'm Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation and PC EU.
LunaLolaBlossom on psn.
LunaFloraBlossom on pc.1 -
Juomuuri✭✭✭✭Hahaha, I still remember when PC-EU was constantly down and we got no compensations back then, not even xp scrolls (this was 5+ years ago), so I doubt you'd get compensated.PC-EU (Steam) - Roleplayer, Quester, Crafter, Furnisher, Dungeoneer - Fashion Scrolls - CP 2100+
I tank on each class, my favorite is tanksorc!7 -
imaslowlearner✭✭✭
By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.
I doubt any form of ToS would supercede consumer's right to redress
Z'en's Redress > consumer's right to redress
your move Mavloc0 -
sarahthes✭✭✭✭✭
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By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.
I doubt any form of ToS would supercede consumer's right to redress
Given that you agree to it prior to signing (can't check the exact wording because that part of the website is currently down, but it's there), it's not like you didn't make an informed decision that there may be planned and unplanned outages interrupting your access, and that zos is not liable for them.4 -
Dithieon✭✭✭Maybe take this down time to read the TOS."There is a beast in every man and it stirs when you put a sword in his hand" - Ser Jorah Mormont
XBOX NA/EU7 -
TaSheen✭✭✭✭✭
✭✭✭✭✭Why do we need compensation for something beyond ZOS' control
Most normal people don't.______________________________________________________
"But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West
PC NA, PC EU (non steam)- four accounts, many alts....4 -
wilykcat✭✭✭✭✭
✭It's not the fault of Zenimax for the server power outage. These inconveniences randomly happen. I'm ok with no compensation for this.7 -
Mavloc✭✭✭✭imaslowlearner wrote: »
By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.
I doubt any form of ToS would supercede consumer's right to redress
Z'en's Redress > consumer's right to redress
your move Mavloc
Full set as compensation?0 -
ArchangelIsraphel✭✭✭✭✭
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It's actually quite common in MMO's to have minor compensations (Like EXP scrolls or something) for unexpected downtime. Mind you, I don't expect or need compensation, but I think the mentality that there should be some sort of compensation might come from expectations set up by other companies. I don't really blame people for finding it odd that ESO doesn't do this- I found it odd when I first began playing as well, simply because I was used to it.
With that being said, I don't really feel that the company is obligated to do anything, especially considering the outage isn't their fault.Legends never die
They're written down in eternity
But you'll never see the price it costs
The scars collected all their lives
When everything's lost, they pick up their hearts and avenge defeat
Before it all starts, they suffer through harm just to touch a dream
Oh, pick yourself up, 'cause
Legends never die6 -
Ardaghion✭✭✭✭I used to play a lot of BDO and for something as short as maintenance running long, PA would give compensation. It was usually an email with some trinkets. That would be equivalent to getting a few crown XP buffs, tri-pots, meals, etc. I think the amount would be commensurate with the downtime.
They also had this neat daily login reward system where if you were behind, you could double up on the weekend so long as you were logged in at least an hour on Sat and/or Sunday. All items were automatically collected in a "safe" that all characters could collect, so no issues with forgetting to collect and missing out on the weekend.
Still, ESO is a better game.5 -
valenwood_vegan✭✭✭✭✭
✭✭Let's see, the game's been down for what, an hour so far? I'll even say 2 for the sake of argument. The ESO plus period is 30 days, which is 720 hours, for $15. (2/720)*15 = 0.042.
I'm sure the lawyers will be lining up to take the case.
That is, if one hadn't also signed a binding arbitration agreement and agreed to terms that explicitly do not guarantee that the game will be available at all times. Good luck with that!
Compensation for a long, unexpected outage might be a nice gesture. Personally I'd at least wait to see how long until it gets resolved before I started demanding things.
(EDIT - just to add, I posted this before the latest update that it will take a significant amount of time for the game to be back up. So, again not gonna start making demands, but something like extending the eso plus free trial / distributing seals of endeavor to make up for today might be a nice gesture).Edited by valenwood_vegan on December 12, 2024 5:56PM3 -
sarahthes✭✭✭✭✭
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I could see that if the outage is several hours to days. But not if it's resolved quickly.
Zos has compensated in various ways for such things before, albeit rarely.0 -
TaSheen✭✭✭✭✭
✭✭✭✭✭Years back (over a decade ago) I played both wow and rift. Neither of them compensated for downtime caused by circs beyond their control.______________________________________________________
"But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West
PC NA, PC EU (non steam)- four accounts, many alts....1 -
Ishtarknows✭✭✭✭✭
I'm just home from work and I've read the post where Gina says the servers will be down around 12 hours (or more). By my reckoning that takes us over into tomorrow as far as ESO is concerned so if you've not already collected today's login rewards and endeavours you're out of luck.
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Sturmfaenger✭✭✭✭✭
✭Time to write those christmas cards ;-)
The best compensation is, to have the game up and running again. Thats enough.PC/EU6 -
Taril✭✭✭✭
By all legal definitions, that would not satisfy compensation.
They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.
I doubt any form of ToS would supercede consumer's right to redress
Actually it does.
Given that you literally agree with the terms of service in order to access the game, it means you already waived your rights to demand compensation for periods where you cannot access the game.Why do we need compensation for something beyond ZOS' control
We don't need compensation. Even for things within ZOS' control.
Sometimes companies provide compensation simply to earn goodwill.
ZOS has been making more of a point to do things like extend events by a day to compensate for scheduled maintenance, for example.
I also recall when a game like WoW was unplayable for a period of time (Like 1+ week) due to some server issues, they provided a free month extention on subscriptions.
Compensation can be a nice way to make people feel better about issues and the company in general.2
This discussion has been closed.