SilverBride wrote: »One thing to note is that the subscription doesn't renew monthly, but rather every 30 days. Since some months have 31 days and February has 28 (29 on leap year) it won't always fall on the same date each month.
I have mine set as a 30 day recurring event on my online calendar so I know exactly when it's due.
ZOS_JessicaFolsom wrote: »Hey all, the old billing emails from last month that some of you received on December 2 were due to an outbound communications error in our billing and account management system following a maintenance on the same day. No one was actually charged in conjunction with these old billing notice emails, and the issue has since been resolved.
We're also looking into why the link appeared that way in the email you got, @doright.
ZOS_JessicaFolsom wrote: »We're also looking into why the link appeared that way in the email you got, @doright.
ZOS_JessicaFolsom wrote: »
As a follow-up to this specific piece, we've confirmed that the link in your email is legitimate and part of our tracking. Knowing who clicks on these links (through SendGrid) is one of the ways we can better understand if people are getting our correspondences and if they are effective, and ultimately helps us improve our email efforts and identify any issues.
We do appreciate you asking, and it's good to be overly cautious with emails and links that look off, especially this time of year.
ZOS_JessicaFolsom wrote: »
As a follow-up to this specific piece, we've confirmed that the link in your email is legitimate and part of our tracking. Knowing who clicks on these links (through SendGrid) is one of the ways we can better understand if people are getting our correspondences and if they are effective, and ultimately helps us improve our email efforts and identify any issues.
We do appreciate you asking, and it's good to be overly cautious with emails and links that look off, especially this time of year.
ZOS_JessicaFolsom wrote: »
As a follow-up to this specific piece, we've confirmed that the link in your email is legitimate and part of our tracking. Knowing who clicks on these links (through SendGrid) is one of the ways we can better understand if people are getting our correspondences and if they are effective, and ultimately helps us improve our email efforts and identify any issues.
We do appreciate you asking, and it's good to be overly cautious with emails and links that look off, especially this time of year.