Game crashes when setting graphics preset

Taucheranzug

Hi,

so after patching in update 44, I noticed that my overall graphics settings were set to "Custom". When I try to set them back to "Extreme" (as they were since months ago) or even "High", the game reloads for quite a while and then crashes to desktop. I am not even able to determine what the actual difference between my "Custom" setting and the "Extreme" setting is as all sub-settings are actually identical.

Can anyone help?

Best

ZOS_Phoenix

@Taucheranzug

Just to check, have you tried all of the steps in this article? If not, please try them and let us know if they help.

Taucheranzug

Hi Phoenix,

yes, I tried all of them, I even disabled the options mentioned in that article totally resp. set them to the absolute minimum. Also tried windowed mode instead of fullscreen - nothing helped: After hitting "Apply", the game reloads for quite a while, then crashes to desktop each time. So it seems that the only way to get the game running is to leave all video options as they all of a sudden were ("Custom") after the update patch.

As I said, I used to play the game with the video preset "Extreme" for at least 1.5 years without any problem, and now it doesn't even start using the lower preset "High", although those working "Custom" options that have been active since Update 44 are even better/higher than those of the "High" preset.

It simply doesn't make any sense.

Best

ZOS_Phoenix

@Taucheranzug

In that case, we would recommend opening a ticket with our support team here. From that link, just scroll down and click "Continue to Submit Ticket" then fill out the form there.

Taucheranzug

OK thanks, just did that. Awaiting a response.

Best