More maintenance? Again? During an event?

Wiseau · October 16

Why, Zos, do you constantly take servers down during limited time events? Didn't we just have maintenance? Every single event the servers are taken down (Jubilee '24 never forget), and yet it doesn't seem any issues are actually fixed. If this is "regularly scheduled quarterly" fixes, can't it wait just 1 more day so peoples' event time isn't taken away? I dunno, just a really big disappointment to see every event shortened from multiple maintenance. Kinda ruins the experience when such poorly planned timing gets in the way of enjoying the game.

Hapexamendios · October 16

I don't reason think anyone is surprised.

Meiox · October 16

Its also the same maintenance xbox eu allready had last week, it seems xbox eu is cursed and need the maintenance twice

Aliniel · October 16

Let's not forget the fact they run the maintenance in Europe from 08:00 to 16:00 UTC. Which is basically during the active hours of players. I've been playing WoW for years and I don't remember ever being blocked from playing during the day. Early mornings at worst.

Maitsukas · October 16

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

Calastir · October 16

Maitsukas wrote: »

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

That still doesn't answer the question why.
Also good for you that losing 1 day doesn't bother you, clearly it does bother other customers. Let. Them. Complain.

fizl101 · October 16

Maitsukas wrote: »

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

It isn't really one day though, both consoles had long maintenance last week too

Rowjoh · October 16

PC EU maintenance/update time occurs during the week and coincides for when most people are at work or school, college, uni, etc. or at least should be! so the game is up and running for when they are back home.
If there was no maintenance then the game wouldn't function.
If there were no updates, then you wouldn't be playing ESO at all.
The reason why both servers have to be worked on at the same time is that any issues that occur during maintenance can be checked, diagnosed, addressed and cross referenced with the other server at the same time which is infinitely more efficient.
Missing 5 hours of an 11 day event is a drop in the ocean, and ZoS do extend events if maintenance goes significantly over time.

ApoAlaia · October 16

Maitsukas wrote: »

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

Everything that does not end the world, ranging from missing the alarm in the morning to the Permian-Triassic extinction event, is literally 'not the end of the world' therefore as far as non-arguments go this one is stellar.

I grazed my knee against the bed frame this morning and drew blood, didn't end the world either.

Stay tuned for more things that will happen today that won't end the world.

barney2525 · October 16

well, it's only for 8 days ... err.. hours ... maybe

Nharimlur_Finor · October 16

KromedeTheCorrupt wrote: »

It's for sure on accident they can't be that ignorant and not learn from past mistakes.... Right ?

They did learn. They moved it from Monday to Tuesday night.

ZOS don't make mistakes.

Grizzbeorn · October 16

Calastir wrote: »

Maitsukas wrote: »

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

That still doesn't answer the question why.

There is a maintenance alert post linked in the banner, along with the maintenance notice, which explains why.

Elsonso · October 16

The last part of the year is filled with events. If they scheduled maintenance around them, they would have to wait until January.

Roztlin45 · October 16

Maintenance is understandable. Times .not so much.

From a business perspective : An on-line game that is not on-line = no revenue

1) Determin the dollar earn average translated to sec.,min., and hours with-in 24hr.
2) Chart the mean time between revenue sales to determin to largest gap between sale.
3) Factor cost of adjustment
4)Move off-line schedule to lowest dollar cost/gain/loss average from above data

In my opinion: The NA server should be down as little as possible when the EST (east coast) and this include eairly morning.
Players may want to log-in before work.

Just a thought.

Karkas_76 · October 16

· [IN ARBEIT] NA Megaserver für Wartungsarbeiten – 16. Oktober, 10:00 - 18:00 MESZ
· [IN ARBEIT] EU Megaserver für Wartungsarbeiten – 16. Oktober, 10:00 - 18:00 MESZ

kringled_1 · October 16

ESO is in an event more often than it's not in an event. Maintenance overlapping is inevitable.

ApoAlaia · October 16

kringled_1 wrote: »

ESO is in an event more often than it's not in an event. Maintenance overlapping is inevitable.

It kinda is at this point.

In previous years seems to me that there was more of a window of opportunity to slot even quarterly maintenances between events but this year has been... drum roll a very eventful one

There was next Wednesday I guess, but the Wednesday slot is usually taken by consoles and they might have a regular (console) maintenance already scheduled.

Oh well, here is hoping that it won't be an extended maintenance.

Bucky_13 · October 16

Calastir wrote: »

Maitsukas wrote: »

The maintenance banner's been up since Friday (with a link to the thread explaining the reason for the maintenance), so there was plenty of time to be notified. And missing only one day of a non-ticketed event isn't really the end of the world.

That still doesn't answer the question why.
Also good for you that losing 1 day doesn't bother you, clearly it does bother other customers. Let. Them. Complain.

If you clicked the link in the banner, you'd find a post answering it.

It says:

Hi all. On Wednesday, October 16 beginning at 4:00 AM EDT/8:00 AM UTC, we will be bringing down all ESO megaservers and the ESO store and account system for regularly scheduled quarterly backend datacenter fixes and updates.

We anticipate the megaserver maintenance to be complete by 12:00 PM EDT/16:00 UTC, and the ESO store and account system maintenance to be complete by 12:00 PM EDT/16:00 UTC. We will keep you updated on the progress of both.

This is the answer to "why?".

Asdara · October 16

AND THE PTS ALSO AT THE SAME TIME JESUS!!!!

ines2015 · October 16

Why isn't this done at night for the EU server?

old_scopie1945 · October 16

Rowjoh wrote: »

PC EU maintenance/update time occurs during the week and coincides for when most people are at work or school, college, uni, etc. or at least should be! so the game is up and running for when they are back home.

What do you mean 'should be', I have been retired for 14 years now. No doubt quite a few more are retired as well. That's apart from others at home with ill health. Then there is those that work shift and can only play in the day time. The list goes on. As a matter of fact it seems there are plenty playing in the day on the EU server.

Maintenance has long been a bone of contention on the EU server. A feeling of them and us so to speak. Then there are the times when it all goes pear shaped when you will be lucky to get any game time in at all. Such comments just don't cut the mustard, sorry to say.

Silaf · October 16

Well events never end here.

Juomuuri · October 16

We in Finland get to play at 7 pm, given there's no extension. I've been waiting the whole day so far since I'm retired and have nothing else to do. 7 pm is prime time.

NotNi.ya · October 16

Every. Week. This. Post. Is. Posted.

OtarTheMad · October 16

It’s not even a ticketed event so it’s not that big of a deal. Plus like some others have said, they say why and that banner has been up a while.

They do maintenance when they do maintenance… not everyone will be happy about it. Do something else during that time.

Ashnarug · October 16

OtarTheMad wrote: »

Do something else during that time.

like reading interesting posts

alternatelder · October 16

I don't even care about the event, or that there is maintenance, but it's hilarious zos asked this:

Someone forgot to disable this scheduled post, or they are completely out of the loop.
Edit: I thought the event ended today which would have been more funny.

twev · October 16

The really easy answer is that events start and stop between maintenance slots, and not actually overlap.
Yes, events would be a day shorter, because ZOS feels it makes more sense to have maintenance occur (as much as possible) on the same specific week day for consistency, rather then float them, but many people are always surprised when they occur anyway.

While maintenance would still be impacting available times to play the game - players would feel less animosity about losing time during an event.
Conversely, ZOS could run events for the full duration, while floating maintenance days between events, but that would eventually accumulate event delays over the course of a year by one day for each event, most likely resulting in needing to omit, as needed, an optional (surprise) event like the current Explorers event we now have, to keep the normally scheduled events centered around regular holidays and celebrations.

As usual, there's no perfect answer that accommodates everyone around the 24 hour time zone world.

Maitsukas · October 16

@ZOS_Kevin Now that the maintenance is over, I noticed the Group Finder and Home Tours being disabled:

fred4 · October 16

Maitsukas wrote: »

@ZOS_Kevin Now that the maintenance is over, I noticed the Group Finder and Home Tours being disabled:

PC EU, not PC NA. What gives?

kargen27 · October 16

Roztlin45 wrote: »

Maintenance is understandable. Times .not so much.

From a business perspective : An on-line game that is not on-line = no revenue

1) Determin the dollar earn average translated to sec.,min., and hours with-in 24hr.
2) Chart the mean time between revenue sales to determin to largest gap between sale.
3) Factor cost of adjustment
4)Move off-line schedule to lowest dollar cost/gain/loss average from above data

In my opinion: The NA server should be down as little as possible when the EST (east coast) and this include eairly morning.
Players may want to log-in before work.

Just a thought.

I'm guessing maintenance is done on the schedule of ZoS employees and when it is best for them to do the maintenance.