Level 50 (CP 10) enlightenment boost bug

FictionQueen · September 16

So I've moved over to pc from Xbox along with my fiance and we've both just hit CP on brand new accounts. I hit it first a few days ago and only received 400k enlightenment which I assumed was correct (been a while since I was so low a level) and then my fiance hit CP a day or 2 later and was given 4.8 million enlightenment which is a HUGE increase to what I received. Been going back and forth with customer service for past 2 days and it's like talking to brickwalls. Got passed between 3 agents and neither of them could tell me why I received so little compared to my fiance. They just kept explaining how enlightenment works, completely disregarding the point of my ticket. Anyone else had an issue with this and did it ever get resolved?

Yudo · September 20

Once per day, you receive 400,000 XP of Enlightenment.
Enlightenment accumulates in a pool with a cap of 4,800,000 XP after twelve days.
Only Level 50 characters can be Enlightened, and the Enlightenment pool is shared across all Level 50 characters on your account.

The assumption would be that your fiancé had accumulated max XP of Enlightenment on the account.